PROCESS IMPROVEMENT * PROCESS DESIGN * PROJECT MANAGEMENT
PROFILE Results-driven Process Improvement Consultant with "Big Four" Consulting and Fortune 500 background. Extensive experience in cross-functional business process re-engineering strategies.
COMPETENCIES *Process Improvement
Requirements Gathering *Workflow Design
PRINCIPAL CONSULTANTJan 2009 to Current Thompson Consulting － Atlanta, GA
Providing clients expertise in cross-functional process improvement strategies and project management.
Clients Include: Autotrader.com, Bristol-Myers Squibb, Travelport, The Coca-Cola Company, CARE, Farmers Insurance, First Data (60% Process Management & Improvement 40% Consulting & Project/Client Management) Global HR Process Evaluation: As Director of Process Excellence (Contractor) for First Data, conducted global process improvement assessment for Human Resources organization to identify multi-million dollar cost savings.
Requirements Management Process: Managed a team responsible for the development, implementation and support for an enterprise-wide best practices Requirements Management framework (based on CMMI methodology).
Delivered weekly executive status reports.
Created project roadmap including tasks and timelines to complete pilot, rollout, training plans, communications, software selection, HR skill assessment and role evaluation.
Global Juice Approval Process: Facilitated process sessions with multiple geographically disparate subject matter experts to define and document a global process for product approval all for juice products.
Documented process flows using Microsoft Visio.
Enterprise Process Design: Facilitated business process discussions to document current and proposed processes at both department and enterprise levels.
Identified process gaps, control points and recommended improvements.
Process Improvement Workshops: Facilitated business process workshops with key subject matter experts from around the world to map current state and determine future state business requirements for Inventory Management.
Project Management Process: Conducted process design sessions with members of the Project Review Board to understand current state and make future state recommendations to optimize project intake process.
Documented processes and defined responsibilities for each team and role within the overall process.
SR. MANAGERJan 2005 to Jan 2009 Home Depot U.S.A, Inc － Atlanta, GA
50% Project Management, 50% Process and Technology Management).
Process Improvement & Project Management: Managed remote work teams to define and implement standardized processes for top Service installation categories.
Documented workflows to understand current state and determine critical improvement opportunities.
Business Process Improvement: Conducted cross-functional focus groups and design sessions with Sales Associates, Department Supervisors, Special Service Desk Associates and Store Managers to document current state and optimize future state processes to deliver Countertop process standards to The Home Depot stores.
Reduced Countertop forms by 50% and reduced customer signatures required by 60%.
Employed Six Sigma approach.
Special Order Processing: Managed software upgrade project and worked with business units to document new functionality for order processing software that would provide additional user capacity, enhance functionality, and ensure application stability.
BUSINESS CONSULTANTJan 2003 to Jan 2005 CAS Systems of America Accenture － Atlanta, GA
Leading global provider of demand side management solutions for Consumer Products industry.
40% Requirements Definition, 40% System Design, 20% System Implementation).
Clients Include: Kraft Foods Inc., The Dial Corporation.
Requirements-Building & Software Design: Conducted business requirements sessions to determine current processes.
Designed future processes to be automated via trade promotion software.
Developed Use Cases that outlined roles, responsibilities, process flows by user, system interfaces, and user exits.
OWNER/MANAGING CONSULTANTJan 2001 to Jan 2003 EAS Consulting Services － Atlanta, GA
50% Process Management, 30% Business Analysis, 20% Results Presentation).
Clients Include: Florida Department of Citrus, Swisher International, Aveda.
Process Improvement: Analyzed current banking processes and developed bank deposit application and store operations manual to streamline banking functions and implement standardized store processes.
Category Management: Analyzed AC Nielsen data to determine consumption patterns, product purchasing trends by demographic to recommend optimal distribution channels.
SENIOR CONSULTANT - RETAILJan 1998 to Jan 2001 Arthur Andersen － New York, NY
40% Process Documentation, 20% Process Analysis, 40% Implementation) Clients Include: Gap Inc., Foot Locker, Inc., Christmas Tree Shops, Trans World Entertainment Corporation, The NBC Television Network, West Marine, Inc.
Process Improvement: Performed as-is process mapping and to-be process design to streamline store operations, which realized a 90% reduction in merchandise handling, a 44% increase in customer service and a 19% increase in customer conversion.
Best Practices/Process Improvement: Led team to perform current state analysis of store operations including operational sampling, time and motion studies, and customer observations in order to streamline store processes including cashiering, merchandise handling, and shipment processing to implement Best Practice methodologies, which decreased inventory management time by 90% and increased customer service time by 29%.
Workflow Redesign/Process Optimization: Conducted interviews with Executives, Middle Managers and Associates to identify tasks and quantify workload; performed quantitative analysis and documented business process workflows; redesigned organizational structure to eliminate redundancies, which generated a 15-20% payroll reduction.
SALES CONSULTANTJan 1993 to Jan 1997 Westec Home Security Systems － Sarasota, FL
Increased average monthly commissions by 111% over a three-year period by using time management skills to meet quotas and effectively manage client relationships.
Met prospects needs by customizing alternative solutions, delivering comprehensive training.
Master of Business Administration, Management and Human ResourcesUniversity of Florida － Gainesville, FLManagement and Human Resources
Bachelor of Science, Marketing CommunicationFlorida State University － Tallahassee, FLMarketing Communication
CERTIFICATIONS Project Management Professional (PMP) Lean Six Sigma Green Belt Change Management
streamline, approach, banking, Business Analysis, business process, business process re-engineering, Business Process Improvement, cashiering, Change Management, com, Consultant, Consulting, Client Management, conversion, client, Clients, customer service, Documentation, focus, forms, functional, Human Resources, HR, Insurance, inventory management, Director, Microsoft Visio, Enterprise, Network, Optimization, organizational, payroll, PROCESS DESIGN, Process Analysis, processes, PROCESS IMPROVEMENT, Process Management & Improvement, Process Management, PROJECT MANAGEMENT, promotion, purchasing, quantitative analysis, Requirements Gathering, Requirements Definition, Sales, Six Sigma, Software Design, System Design, Television, time management, upgrade, Workflow, Workshops
Master of Business Administration , Management and Human Resources Bachelor of Science , Marketing Communication CERTIFICATIONS Project Management Professional (PMP) Lean Six Sigma Green Belt Change Management
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