PRINCIPAL ADMINISTRATIVE ASSOCIATE I / EXECUTIVE ASSISTANT
Highly motivated experienced Administrative Assistant who utilizes strong ethics, teamwork and leadership skills to contribute to a productive, professional and pleasant office environment. Strong attention to detail and efficiency.
Microsoft Office Suite
Meticulous attention to detail
Strong verbal and written communication and interpersonal skills
Self-motivated and organized, with the ability to work independently and with a team
Adept at multitasking under pressure, timely and efficiently
Coordinated Personnel Department functions for team of 20+ employees, regularly collaborating with agency instructors for Equal Employment Opportunity and Learning Center training sessions.
Liaised with other New York City Mayoral agencies, e.g.
Department of Investigation to schedule mandatory workplace awareness training.
Promoted to supervisor in new unit after eight years as Executive Assistant.
Developed more efficient filing system and employee database protocols.
Spearheaded development and configuration of, and then introduced unit's first employee manual outlining proper office operating procedures and policies.
NYC Department of TransportationAugust 2002 to September 2012Principal Administrative Associate I / Executive Assistant New York, NY
Responsible for providing administrative support to Personnel Department Director and Deputy Director: Screening telephone calls; keeping Directors informed of pending issues; handling sensitive and confidential material; setting appointments and maintaining daily schedules; calendar and file maintenance, photocopying, faxing; performing word processing tasks, including correspondence, reports, forms, spreadsheets, memorandum, mail merge, data entry; receptionist duties, including training and supervising receptionists; notarizing official agency and other legal documents Application of agency investigatory procedures; employment/education verification, preparation of case summaries and file notes, preparation and mailing of notices of proposed disqualification, employee termination and forfeiture letters; accessing New York State DMV online data services for checking driving records of current and prospective Department of Transportation employees, etc.
Workers' Compensation duties: handling procedures involving employee reinstatement, time restoration, updating and processing of medical and legal status forms, etc.
Creating security passwords for employees: utilizing Citywide Human Resources Management Systems database, and processing of building access ID cards Timekeeping duties; utilizing Department of Human Resources' online timekeeping system for logging attendance of their Work Experience Program (WEP) participants at various Department of Transportation work locations.
Good TempsOctober 2000 to August 2002Administrative Assistant New York, NY
Word processing; correspondence, reports, forms, spreadsheets, memorandum, data entry, mail merge, billing and reminders, faxing, filing, screen and direct heavy volume of incoming phone calls, schedule appointments, staff meetings, employment interviews, receptionist duties; greeting and introducing visitors, maintain inventory of office supplies.
Danka Services International Onsite Facilities at Goldman SachsFebruary 1998 to February 2000Customer Service Key Operator Stamford New York, CT NY
Direct and chart technician service calls for copier, facsimile and book binding equipment.
Record progress in book and data files, and notify customer upon completion of service.
Recommend and facilitate equipment upgrades on existing customer account.
Train new customer service/key operators in copier and facsimile maintenance, including minor troubleshooting techniques.
Principal Administrative Associate II / Supervisor
in the Mail Services Division of Facilities Management: Training, assigning duties, and supervising four agency staff members and up to 12 Work Experience Program participants; punctuality and performance evaluation of staff and Work Experience Program participants; keeping attendance records; provide quality assurance for department operations and follow up of complaints submitted by various agency department staff, and recommendation of disciplinary action where advisable; make electronic transfers of funds to postage machine meters; responsible for maintenance of postage machines, office machines, telephones, etc.
Spearheaded development and configuration of, and then introduced system used for delivering accurate monthly postage/expenditure reports.
H.A.N.A.C. Skills Development CenterCertificate of Completion in Computer ApplicationsAstoria, NY
Albert Merrill SchoolCertificate of Completion in Data Processing TechnicianNew York, NY
The University of the State of New YorkHigh School Equivalency Testing ProgramAlbany, NY
High School Equivalency Diploma
State of New York Department of Financial Services - Albany, NY
Licensed as an Insurance Agent for Life, Accident and Health, Travel Accident: 07/13
NYS Department of State, Division of Licensing Services - Albany, NY
Notary Public Commission: 3/2005
administrative support, schedule appointments, agency, attention to detail, billing, book, interpersonal skills, Computer Applications, customer service, data entry, Data Processing, database, driving, Facilities Management, facsimile, faxing, filing, forms, funds, Human Resources, Human Resources Management, maintain inventory, legal, legal documents, letters, logging, notes, Director, mailing, meetings, access, Mail, Microsoft Office Suite, office, multitasking, office machines, Personnel, copier, postage machines, postage machine, progress, quality assurance, receptionist, file maintenance, Self-motivated, spreadsheets, supervising, Technician, telephone, telephones, phone, Transportation, troubleshooting, upgrades, Word processing, performing word processing, written communication
Professional Licenses State of New York Department of Financial Services - Albany, NY Licensed as an Insurance Agent for Life, Accident and Health, Travel Accident: 07/13 NYS Department of State, Division of Licensing Services - Albany, NY Notary Public Commission: 3/2005