Twenty two years experience in portfolio management and analysis, all phases of sales and marketing, administrative and operational management involving investments, accounting and finance, and venture capital projects.
06/2001 - Current
United Parcel ServicePricing Analyst
Review RFQs and pricing requests to understand customer drivers and ensure necessary information is provided for customer pricing formulation.
Attention to detail and sense of urgency.
Run queries using various database tools to understand customers' current contracts, volume, and rates to determine pricing necessary to win or retain business and what value proposition UPS can provide.
Develops appropriate sales/pricing strategies to position UPS effectively and appropriately in relation to the competition and marketplace while taking profitability and contribution into consideration.
Analyzes request data with Pricing and Revenue Management tools to determine if results are within UPS's approval guidelines.
Understands how bids compares to market rates and competitive situations and reviews costs associated with bid to ensure appropriate profitability guidelines.
Audits contracts or addendums for accuracy after acceptance and implementation to ensure correct and proper rates are offered.
Responds to internal and external requests from a wide variety of groups to provide pricing solutions and clarify information needs for account setups.
Excellent team player, courteous, and professional.
04/1998 - 06/2001
United Parcel ServiceBusiness Account Manager
Responsible for retaining and growing UPS Small Package customer business.
Excellent verbal and written communication skills.
Plan and conduct sales calls to address customer's needs, sell additional products and services, retain current business, and follow up on leads.
Monitored the account performance according to plan.
Respond to and resolve customer inquiries, complaints, and issues.
Worked with co-managers to proactively identify situations that require rapid intervention and allocation of resources.
Account manager with an outstanding ability to take initiative and build cordial relations with key decision makers and act as a customer advocate.
01/1992 - 04/1998
United Parcel ServiceSeattle Export Specialist
Train employees on tracing multiple shipments to Canada via ISPS System.
Ability to multitask, strong time management, and work well under pressure.
Administrative support auditing documentation for customs clearance.
Respond promptly and professionally to customer's requests and inquiries via phone and email.
Attend in-house training sessions with Supervisors and Managers to become more knowledgeable in Import/Exports.
Conform with and abide all regulations, policies, work procedures, and instructions.
UNIVERSITY OF PHOENIXSeattle, WABachelor's Degree: Business ManagementBusiness Management
Administrative support, Attention to detail, auditing, clarify, competitive, contracts, database, documentation, drivers, email, market, win, policies, Pricing, sales, team player, phone, time management, written communication skills