(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile
Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
  • Human resource knowledge
  • Data manipulation 
  • Microsoft Suite
  • Business Objects
  • Lean Six Sigma certified
  • Organizational communication
  • Pragmatic Research
  • Project and training presentation
Kent State University Ohio Kent, ohio Expected in August 2014 Bachelor of Arts : Communication Studies - GPA : GPA: 3.00 GPA: 3.87
Coursework in Organizational Communication.

Cleveland Institute of Dental Medical Assistants Cleveland, oh Expected in 2008 High School Diploma : Medical Assistantance - GPA : Coursework in Anatomy, Physiology and Health Assessments.
Relevant Experience
  • Maintained 100% accountability of a large section of equipment worth over $1 million dollars as a government contractor with no deficiencies, losses or damages .Selected from more than 4 senior Non-Commissioned Officers to serve as squad leader Sergeant.

 Customer Service & Database Maintenance
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. ​Achieved an internal audit score of 98%. Assisted in the managing of the company database and verified, edited and modified members’ information.
 Human Resource Functions
  • Revamped the orientation process for all new hires, which was implemented company-wide. Simplified payroll processing procedure to increase department productivityDesigned a standard exit process and interview survey that was implemented permanently. 

Csg Systems Incorporated - Pricing Analyst
Az, AZ, 04/2015 - Current
  • Resolved pharmaceutical contract and pricing concerns for stakeholders. Identified "bottlenecks" and implemented new and improved processes and policies. Manipulated data using excel tables, v-lookup, and macros. Attended Lean Six Sigma and Rapid Improvement Events to identify optimal streamlines.
Quipt Home Medical - Onsite HR Coordinator
Clayton, MO, 07/2014 - 04/2015
  • Providing staffing and management support to all employees for assignments on client premises. Maintained, monitored, and trackied statistical and departmental reports for attrition. Verified weekly payroll utilizing ADP. Forecasted staff requirements to facilitate timely recruitment and client satisfaction. Prepared, presented, and conducted orientation for new employees. Managed all accident investigations regarding workers compensation.
Fogo De Chao - Customer Service Representative
New York, NY, 04/2014 - 08/2014
  • Engaged with customers, insurance agents, and national commercial clients to complete auto glass insurance claims. Utilized auto glass knowledge and expertise to consistently select the appropriate part for repair. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time-frames.
Anheuser-Busch Inbev - Hostess
Anaheim, CA, 11/2012 - 03/2014
Greeted guests and sat them at tables or in waiting areas. Assisted diners with seating as needed. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Cleaned bars, work areas, and tables. Inspected dining and serving areas to ensure cleanliness and proper setup.
Sonic Drive-In - Aircraft Refuler
Siloam Springs, AR, 02/2012 - 09/2012
  • Performed pre-flight quality surveillance checks on jet fuel. Assisted with the development of hazard mitigation/control monitoring plans (HAZMAT certified). Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.  Verified that emergency equipment was in working order.
Northshore - Telesales Representative
Northbrook, IL, 07/2011 - 02/2012
  • Answered calls from past and potential customers to complete retail orders procuring over $380,000 in sales while utilizing Cisco and Gemini Software. Formulated and enforced Service Center policies, procedures and quality assurance measures. Developed effective relationships with all call center departments through clear communication.Resolved customer questions, issues and complaints. Maintained up-to-date records at all times. Addressed customer service inquiries in a timely and accurate fashion.
E.L.Y.S.T.A. Productions - Self Esteem Coach
City, STATE, 04/2011 - 05/2014
  • Developed curriculum and choreography to aid in the maturing of young women to reach full potential. Helped the students stay focused and motivated to reach their goals passing any obstacles constructively. Acted as a role model for students by exhibiting positive behaviors. Supplied one-on-one attention to each student, while maintaining overall focus on the entire group. Fostered a culture of good sportsmanship, cooperation and responsibility.
Ohio Army National Guard & Reserves - Petroleum Supply Sergeant
City, STATE, 04/2009 - Current
  • Completed routine inspections and was responsible for all refuel operations for unit. Established yearly training calendar, and conducted all annual training for soldiers. Implemented new standard operating procedure for Army inspections and EPA guidelines. 
Burger King - Assistant Manager
City, STATE, 07/2008 - 06/2009
Assisted management with monthly inventory control and weekly stock ordering. Followed all established restaurant practices and procedures. Mastered Point of Sale (POS) computer system for automated order taking. Resolved guest complaints promptly and professionally. Communicated clearly and positively with co-workers and management.
The Health Clinic - Medical Assistant
City, STATE, 02/2008 - 06/2008

Organized, updated and maintained over 200 patient charts.  Performed pregnancy tests and sent specimens for laboratory testing. Cleaned and sterilized instruments and disposed of contaminated supplies.  Ensured HIPAA compliance. Educated patients about their treatments. Performed lab tests and communicated results. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.Instructed patients and family members on proper discharge care. Trained on BBP, ECG, OSHA, CPR, HIPPA, CPT- ICD9. Performed phlebotomy as needed.

  • Administrative duties
  • HR functions
  • Customer service
  • Abstracts analysis
  • Supply and logistics
  • Training and quality assurance

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Resume Overview

School Attended

  • Kent State University Ohio
  • Cleveland Institute of Dental Medical Assistants

Job Titles Held:

  • Pricing Analyst
  • Onsite HR Coordinator
  • Customer Service Representative
  • Hostess
  • Aircraft Refuler
  • Telesales Representative
  • Self Esteem Coach
  • Petroleum Supply Sergeant
  • Assistant Manager
  • Medical Assistant


  • Bachelor of Arts
  • High School Diploma

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