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Prestige Manager Resume Example

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PRESTIGE MANAGER
Summary

Customer-oriented Retail Manager with over 16 years of experience in building relationships, developing marketing campaigns, cultivating partnerships, retaining top accounts and growing profit channels. Knowledgeable in variety of software . Tactical team builder with expertise in introducing products, implementing pricing models and determining customer needs to deliver effective solutions.

Skills
  • Brand management

  • Operations Compliance. Training Development
  • Customer Relations
  • Customer service
  • Sales and marketing
  • Inventory control
  • Team Building
  • Processes
  • Sales
  • Selling
  • Scheduling
  • Teamwork
  • Training Development
  • Microsoft Office
  • Problem resolution
  • Relationship development
  • MS Office
  • Administrative support
  • Business operations
  • Process improvement
  • Planning and coordination
  • Inventory management
  • Supervision
Experience
Prestige Manager | 10/2017 to Current
Company Name - City, State
  • Responsible for driving sales and service among staff throughout salon and store operations.
  • Trains, hires and mentors new staff members.
  • Motivates and coaches employees to improve performance.
  • Receives new inventory, replenish supplies and makes sure s displays are organized so customers to have a wonderful shopping experience.
  • Delivers an exceptional level of customers service to each customer by listening to concerns and answering questions.
  • Maintains detailed records of customer needs and order accordingly to increase profits.
  • Managing the scheduling and execution of vendor events and promotions.
  • Arranged counter offerings and promotional products to create eye-catching displays.
  • Collaborated with marketing team to create brand promotions to drive sales.
  • Performed consultations for customers, providing skincare tips, modeling brand application and explaining cosmetic techniques.
  • Managed recruiting, hiring and performance monitoring of sales team.
  • Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
  • Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
  • Planned and implemented promotional events, communicating advertising and sales information to beauty advisors and retail managers.
  • Facilitated in-store product training with vendor representatives, enabling employees to increase product knowledge.
  • Modeled effective selling behaviors to obtain high customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Enhanced sales by implementing merchandising and promotional improvements.
Counter Manager | 01/2015 to 08/2018
Company Name - City, State
  • Manage inventory by assuring the store remained stocked with products customers needed.
  • Extensive knowledge of cosmetics, skin care products and cosmetic devises.
  • Assorted customers, completed exchanged ordered items and addressed customers concerns and needs.
  • Set and exceeded company sale goals.
  • Reviewed and analyzed business performance on a daily, weekly, monthly, seasonal and annual basis.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons, and vouchers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Business Manager | 01/2012 to 12/2015
Company Name - City, State
  • Trained sales team on selling behaviors and processes to enhance their knowledge on products.
  • Responded to customer inquires and complaints and provided a resolution in a timely and effective manner.
  • Shaped positive team relationships throughout the store to help inspire trust, teamwork, and goal achieving practices as well as positive influences team building skills.
  • Oversaw employee hiring, recruitment and training.
  • Oversaw daily functions, including inventory management, display merchandising and purchasing operations.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized new stock for floor placement.
  • Counted and balanced registers.
  • Oversaw disciplinary actions.
  • Elevated new business opportunities by implementing aggressive industry networking strategies.
Animation Lead | 01/2010 to 06/2012
Company Name - City, State
  • Informed customer on products and services by offering one to one services.
  • Collaborated with customer service team members to provide exceptional service to the store's customers.
  • Managed visual and displays of entire store.
  • Mentored artists on quality standards and improvements.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Promoted new product releases and limited edition items to drive sales.
  • Restructured merchandising strategy to promote high value and products.
  • Managed visual displays for the company to drive exposure and increase revenue.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Education and Training
Houston Community College - City, State
Associate Degree of Science
Law Enforcement
Certifications
Management Brand management Promotions Customer Relations Operations Compliance. Training Development
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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Prestige Manager
  • Counter Manager
  • Business Manager
  • Animation Lead

Degrees

  • Associate Degree of Science

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