Attentive Teller with 12 years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.
*Responsible for monetary and electronic transactions, sales of company products, and account openings
*Maintain accurate accounting of finances
*Assist in everyday customer service in a banking atmosphere
*Knowledgeable with procedures for opening and closing the branch
*Understand the process for settlement of the vault and ATM machine
*Responsible for inter-department telecommunications
*Knowledgeable using Database and Spreadsheet when imputing market CD rates for company
*Proficient in using Total Plus and RMS programs
*Recognized by Cape Bank for outstanding volunteerism
*Recipient of Cape Bank's Presidential Club Award for exceptional customer service
*Exemplary customer service with 100% on Client Experience Monthly Surveys
*Knowledgeable using Bank Star, Channel Link, and Enterprise Teller
*Float Team Captain and assisted mini team with coaching on scripting, regulations, policies, and procedures
*Engagement Champion using this role to promote "Great Days at Work" with activities such as "All about Me", Fitness Challenge, and Inspirational Quotes
*Lead trainer using new teller system, Enterprise Teller by putting together daily updates and creating a question and answer spreadsheet at the conclusion of each day
*On time completion of monthly web based training classes
*Maintain a balanced cash drawer daily
*Daily dealings with deposit transactions using currency and checks, inputting mortgages, loans, credit cards, and lines of credit, and handling cash withdrawals
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