Logical Premises Technician with strengths in customer service, wiring, and installation and dispute resolution. Looking to tackle new responsibilities and build upon skills as an Elevator Mechanic in Houston or the surrounding area. Accomplished at researching, calming and resolving customer conflicts.
Skills
Excellent troubleshooting proficiency
Background in customer service
Management experience
Mathematical aptitude
Installation and wiring
Installing equipment
Diagnosing issues
Configuring devices
Maintaining components
Safety awareness
Maintenance & Repair
Relationship building
Work ethic
Computer skills
Troubleshooting
Experience
Premises Technician, 03/2013 to Current Qvc, Inc. – Reno, NV,
Efficiently repaired and installed equipment such as internet, Direct TV and IPTV equipment.
Performed troubleshooting on internet, Direct TV and IPTV equipment
Positioned and terminated cables and wiring.
Followed up with customers to ensure quality work.
Worked with hand tools, including screwdrivers, pliers, shears, wrenches, drills, etc.
Installed, set up and repaired devices and system components.
Answered normal and after-hours service calls.
Receiving Clerk, 02/2010 to 03/2013 Kroger – Windsor, CO,
Reviewed work orders to check correctness of deliveries.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Organized storage areas to maximize movement and minimize labor.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Prepared accurate shipping orders and bills of lading to direct and route materials.
Investigated inventory discrepancies to maintain recordkeeping validity.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Checked accuracy of cargo manifests against purchase orders, identifying errors before invoices entered EXE system.
Input weights, charges, discrepancies and other data in EXE.
Liaised with vendor representatives to rectify damages and shortages.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Maintained necessary inventory to meet shipping and receiving demands.
Operated lift and hand trucks to transfer materials to and from target areas.
Warehouse Order Selector, 07/2007 to 02/2010 Grady Health System – Atlanta, GA,
Pulled merchandise to fulfill orders to specification.
Assembled customer orders from stock and placed orders on pallets for shipping department.
Reported damaged products or safety hazards to immediate supervisor.
Picked products by matching numbers and product descriptions using voice audio headset.
Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
Conducted inventory transactions using scanner gun.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Prepared inventory for shipment by attaching tags and labels.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Used RF scanner to pick items from bins and complete orders.
Used handheld scanners to key in data for packages.
Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Stocked and rotated products, supplies and paper goods to optimize freshness.
Replenished inventory with focus on addressing customer needs.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Packaged items with appropriate materials to prevent damage during shipping.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Read tickets accurately to pick out important information and correctly complete orders.
Cashier , 09/2004 to 07/2007 Fiesta Mart – City, STATE,
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Inspected items for damage and obtained replacements for customers.
Verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Resolved customer complaints and escalated worsening concerns for remediation.
Education and Training
High School Diploma: , Expected in 05/2007 New Beginnings Christian Academy - Houston , TX GPA:
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