LiveCareer-Resume

premise technician resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

As a Premise Technician I am required to be self sufficient. The job requires me to be punctual, personable, and adaptable. I drive all over Houston in a company owned vehicle helping customers install and repair their internet services. I also sell more products such as phones and other internet related devices. I also need to be able to set up interpersonal relationships with the customer in order to keep in touch and be as influential and efficient as possible. We also have to meet a safety standard that keeps us as safe as possible to return home to our loved ones. Organizational skills are a necessity for this role as well, in order to keep up with our high demand of jobs in the field. We also have to maintain a set quota for the amount of jobs and quality of those jobs in the field. We act as salesmen and as technician under the proper circumstances, while fostering a more hospitable environment for our customer. I've also won multiple awards for my customer service skills and quality control in 2022.

Skills
  • Instructing Customers
  • Maintaining Components
  • Using Instruments
  • Diagnosing Issues
  • Writing Reports
  • Installing Equipment
  • Management Experience
  • Mathematical Aptitude
  • Excellent Troubleshooting Proficiency
  • Background in Customer Service
  • Internet Installation and Wiring
  • Safety Awareness
  • Team Building
  • Friendly, Positive Attitude
  • Flexible Schedule
  • People Skills
  • Basic Math
  • Relationship Building
  • Problem Resolution
  • Maintenance & Repair
  • Organizational Skills
  • PPE Use
  • Training & Development
  • Reliable & Trustworthy
  • Data Management
  • Active Listening
  • Planning & Organizing
  • Customer Service
  • Critical Thinking
  • Good Work Ethic
  • Conflict Resolution
  • First Aid/CPR
Experience
Premise Technician, 07/2017 - Current
At & T Blue Springs, MS,
  • Positioned and terminated cables and wiring.
  • Followed up with customers to ensure quality work.
  • Troubleshot internet equipment, tracing faults and completing skilled repairs.
  • Worked with hand tools, power tools and heavy equipment.
  • Efficiently repaired and installed equipment.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Measured, cut, spliced and installed wires and cables.
  • Installed, set up and repaired devices and system components.
  • Installed network interface devices and rearranged inside wiring.
  • Disassembled equipment, inspecting and tested wiring to locate and repair problems.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Evaluated information provided and worked with customers to provide best possible solutions.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
  • Identified opportunities to improve use and functionality of customers systems and provided recommendations.
  • Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
  • Drove revenue by promoting products and services for sales conversions.
Loader/Unloader Associate, 01/2017 - 07/2017
Macy's, Inc. Niles, OH,
  • Operated forklifts, lift gates and pallet jacks with focus on safety and efficiency.
  • Operated vehicles to Load and Unload off of railcars.
  • Performed proper safety procedures at all times.
Stocker Associate, 11/2013 - 03/2016
Academy Sports Outdoors City, STATE,
  • Maintained merchandise presentation by stocking and rotating merchandise.
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
  • Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.
  • Utilized inventory management system to complete bin audits, work inventory exceptions and correct shelf capacities.
  • Processing freight and preparing backroom for incoming freight.
  • Complied with company standards of ethics and integrity by implementing action plans and executing business processes and practices.
  • Leveraged policies, data and resources to complete work assignments and priorities.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Education and Training
High School Diploma: , Expected in 06/2010
-
South Houston High School - South Houston, TX
GPA:
Status -

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Resume Overview

School Attended

  • South Houston High School

Job Titles Held:

  • Premise Technician
  • Loader/Unloader Associate
  • Stocker Associate

Degrees

  • High School Diploma

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