Results-driven business management professional determined to exceed company sales goals. Successful at leveraging financial and marketing experiences to make smart operational decisions. Forward-thinking and dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Skills
Business development and planning
Goals and performance
Relationship building and management
Team leadership and coaching
Training and Development
Store Management
Excellent customer service skills
Hourly shift management
Personnel development
Financial operations management
Sales expertise
Strategic Planning
Operations
Verbal and written communication
Performance metrics
Sales processes
Staff Management
Coaching and mentoring
Time management
Education
Real Estate License: Real Estate, Expected in Hogan School of Real Estate - Tucson, GPA:
Bachelor of Arts: Psychology, Expected in 05/2023 Arizona State University - Tempe, AZ GPA:
Work History
Licensed Insurance Sales Agent, 06/2021 to Current Concentrix – Scottsdale, AZ,
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Calculated quotes and educated potential clients on insurance options.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Preferred Account Manager, 05/2017 to 06/2019 Getir – New York, NY,
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Recommended brand products to customers, highlighted benefits, and redirected objections to secure more than 125% of monthly and quarterly target goals consistently.
Evaluated client financial positions and identified the most appropriate banking products by discussing life priorities and assisting clients with prioritizing important financial goals.
Voice of associate leader, contributing to the cultivation of sales division and acting as a liaison between the sales team and upper leadership.
Responsible for developing new hires and training and mentoring junior banking staff to maximize performance, efficiency, and compliance.
Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
Managed escalated phone calls by applying conflict resolution skills and extensive knowledge of bank policies, products, and services.
Leader in customer service skills and resolution abilities, never dropping below 100% satisfaction. Winning service and sales awards every quarter.
Store Manager, 04/2013 to 01/2015 Db Schenker – Philadelphia County, PA,
Developed new store location from the ground up by hiring and training an efficient team.
Recruited, interviewed, and hired staff members who brought talent, enthusiasm, and experience to keep the store fully staffed at all times.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Managed staff between 25-40 employees.
Reviewed and monitored scheduling, purchases, and other expenses to maintain quarterly budgets.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
General Manager, 08/2010 to 04/2013 Teavana – City, STATE,
Developed new store locations from the ground up by hiring and training an efficient team.
Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 400+ new employees.
Traveled to 11 locations to manage each store and perform reviews of individual managers and employees. Two of the locations were new store openings which included complete recruitment, hiring, and development of staff. While the other nine locations were existing markets in which I rehabilitated their performances, recruited, onboarded and developed staff.
Reviewed and monitored scheduling, budget implementations, employee reviews, training, purchases, and inventory management to maintain quarterly budgets.
Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis, and implementing improvement strategies.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
Loss Mitigation, 01/2009 to 08/2010 Citibank – City, STATE,
Reached out to borrowers to discuss current status and loan workout options.
Evaluated debt ratio, loan-to-value ratios, credit scores, property valuations, income, loan compliance, and various other factors when making homeowner assistance decisions in the loss mitigation process.
Explained legal aspects of loan to the borrower, as well as payment terms and clauses.
Handled customer complaints with relative ease by conducting research, listening carefully, and taking appropriate action.
Team lead activities included: Voice of the employee, call monitoring, taking escalated calls, hosting training meetings, and running contests to motivate the team in performance goals.
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