Conducted personal interviews with offenders to obtain information in family and criminal background, employment, mental health and substance abuse history, and offenders' version of crime; made collateral contacts with family members, neighbors, law enforcement personnel, attorneys, witnesses, and victims; gathered, reviewed and analyzed criminal background and other police, probation and parole, military, restitution reports, prosecutor's information, and psychological and equivalent evaluations.
Complied information collected and wrote a report detailing all facets of the investigations; made a recommendation concerning disposition of the case and outlined plans for treatment and rehabilitation available to the court.
Counseled offenders in dealing with a variety of problems including drug and alcohol abuse, financial, marriage, employment, education, and legal problems; performed sign-up and risk/needs assessment of new clients; supervised offenders according to evidence based practices; monitored adherence to parole and probation rules and court and commission orders; made collateral contacts and verified residence and employment; conducted home visits; designed, implemented, and modified case plans for offenders and monitored progress; communicated and cooperated with law enforcement agencies in investigating new or continuing criminal activity.
Maintained case management files and filed notes; utilized various computer programs for research, data compilation, tracked and monitored offender data; performed DNA collections; monitored and enforced sex offender registration.
Communicated with patients and patient representatives to resolve healthcare accounts while offering excellent customer service; maintained diplomacy when addressing escalated matters; provided thorough, efficient, and accurate documentation and updates in all required systems for each work event.
Reviewed open accounts to determine appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
Responded to verbal and/or written inquiries in a timely manner.
Processed all correspondence with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
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