Innovative, Highly - Motivated, Customer Focused Network Engineer Exceed revenue & cost savings targets - Improve operational service & delivery
While working for Westcon - Comstor I built a strong network of relationships internally and externally to the organization. My strongest attributes are my technical knowledge, attention to detail, reliability, and relationship building.
Cisco Subject Matter Expert
Layout and design
Knowledge of ISO 9000 and Kaizen
Pre-Sales Engineer-Tech III01/2013 to 07/2016 VMWare| VSphere| Windows Server| Windows OS platform| DHCP|VPN Westcon - ComstorChantilly, VA
Pre-sales engineering solutions to new and established customers.
SME for the Federal market and DOD customer's needs.
Network administrator for Westcon's-Comstor's VPN access for end-users-customers.
Technical review of sales orders to ensure technical hardware compatibility.
Maintained quality control with customer orders throughout the life-cycle from sales to shipping.
Designed Integration networks
Network administrator for North America and globally.
Interviewed new technicians; provided input for new hires along with training.
Collaborate with the Global IT department to establish organizational network connectivity.
Provide instrumental consultation, technical, and organizational expertise to support a new integration teams globally.
Assistant Manager/ Sr. Engineer01/2004 to 01/2013 Integration Department
Managed order workflow and assignments for the integration team.
Interviewed, on-boarded, and trained 15 entry-level technicians.
Evaluate technician work performance.
Provided technical consultation and support to the Global Operations Team.
Provided pre-order technical solutions to customers.
Coordinated customer order delivery to maximize customer satisfaction and retention; developed external working relationships with customer's engineers, and VARS.
Provided technical review of sales orders to ensure technical operability and order completion on all Cisco, Avaya, Palo Alto, Riverbed and many more products.
Quality control with customer orders throughout the lifecycle from sales to shipping.
98% technical accuracy on all orders built using KPI's.
Maintained ISO compliance within the Integration lab; documents non-conformant activities; participated in the ISO audits; assisted in writing the ISO 2000:2001 organizational guidelines.
Provided Key Performance Indicators: output, error rates, on-time shipment to schedule, and Tech-review accuracy.
Sr. Technician01/1995 to 01/2004 Integration Department
Instrumental in converting business line product solutions and distribution from personal computers to information systems.
Developed and implemented workflow procedures for ISO certification.
Managed integration department network; Served as support back-up to the Information Technology department.
Developed a script for building routers and switches reducing overall build times and error rate.
Collaborated across business lines to increase sales and customer satisfaction growing the Cisco distribution services.
Associate of Science: Electrical Engineering 1989NOVA Comm ColWoodbridge, VA, USA
Cisco Certified Network Associate-Expired 9/2016 | Cisco CTOP-BE6K | Cisco UCS-C Series CTO/BTO | Cisco USC-B Series CTO/BTO | CCT for Data Center | Advanced Malware Security Trained | Cisco IOS XE Switch | Cisco Certified Technician CCT for Data Center | Cisco Certified Technician Supporting Cisco Data Center System Devices (DCTECH) v2.0 | Cisco Power of Polaris | Cisco Sales Essentials v6.0 Class | Cisco StealthWatch - Voice of the Engineer - Security | DCICN Introducing Cisco Data Center Networking | Meraki - Voice of the Engineer - Cloud Network Services | PIW - UCS C-Series Drivers and Firmware Management | Cisco Security 2014 Training | SMB PIW Learning Express Session Tech DD4 BEK6 collaboration | VoE_BE6K Update