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Pre-Sales Engineer-Tech III Resume Example

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PRE-SALES ENGINEER-TECH III
Summary
Innovative, Highly - Motivated, Customer Focused Network Engineer Exceed revenue & cost savings targets - Improve operational service & delivery While working for Westcon - Comstor I built a strong network of relationships internally and externally to the organization. My strongest attributes are my technical knowledge, attention to detail, reliability, and relationship building. 
Highlights
  • Cisco Subject Matter Expert
  • Network administrator
  • LAN aptitude
  • WAN aptitude
  • System administration
  • Layout and design
  • Windows Server
  • Knowledge of ISO 9000 and Kaizen
Experience
Pre-Sales Engineer-Tech III 01/2013 to 07/2016
 VMWare| VSphere| Windows Server| Windows OS platform| DHCP|VPN Westcon - Comstor Chantilly, VA
  • Pre-sales engineering solutions to new and established customers.
  • SME for the Federal market and DOD customer's needs.
  • Network administrator for Westcon's-Comstor's  VPN access for end-users-customers.
  • Technical review of sales orders to ensure technical hardware compatibility.
  • Maintained quality control with customer orders throughout the life-cycle from sales to shipping.
  • Designed Integration networks
  • Network administrator for North America and globally.
  • Interviewed new technicians; provided input for new hires along with training.
  • Collaborate with the Global IT department to establish organizational network connectivity.
  • Provide instrumental consultation, technical, and organizational expertise to support a new integration teams globally.
Assistant Manager/ Sr. Engineer 01/2004 to 01/2013
 Integration Department
  • Managed order workflow and assignments for the integration team.
  • Interviewed, on-boarded, and trained 15 entry-level technicians.
  • Evaluate technician work performance.
  • Provided technical consultation and support to the Global Operations Team.
  • Provided pre-order technical solutions to customers.
  • Coordinated customer order delivery to maximize customer satisfaction and retention; developed external working relationships with customer's engineers, and VARS.
  • Provided technical review of sales orders to ensure technical operability and order completion on all Cisco, Avaya, Palo Alto, Riverbed and many more products.
  • Quality control with customer orders throughout the lifecycle from sales to shipping.
  • 98% technical accuracy on all orders built using KPI's.
  • Maintained ISO compliance within the Integration lab; documents non-conformant activities; participated in the ISO audits; assisted in writing the ISO 2000:2001 organizational guidelines.
  • Provided Key Performance Indicators: output, error rates, on-time shipment to schedule, and Tech-review accuracy.
Sr. Technician 01/1995 to 01/2004
 Integration Department
  • Instrumental in converting business line product solutions and distribution from personal computers to information systems.
  • Developed and implemented workflow procedures for ISO certification.
  • Managed integration department network; Served as support back-up to the Information Technology department.
  • Developed a script for building routers and switches reducing overall build times and error rate.
  • Collaborated across business lines to increase sales and customer satisfaction growing the Cisco distribution services.
Education
Associate of Science: Electrical Engineering 1989 NOVA Comm Col Woodbridge, VA, USA
Certifications
Cisco Certified Network Associate-Expired 9/2016 | Cisco CTOP-BE6K | Cisco UCS-C Series CTO/BTO | Cisco USC-B Series CTO/BTO | CCT for Data Center | Advanced Malware Security Trained | Cisco IOS XE Switch | Cisco Certified Technician CCT for Data Center | Cisco Certified Technician Supporting Cisco Data Center System Devices (DCTECH) v2.0 | Cisco Power of Polaris  | Cisco Sales Essentials v6.0 Class | Cisco StealthWatch - Voice of the Engineer - Security | DCICN Introducing Cisco Data Center Networking | Meraki - Voice of the Engineer - Cloud Network Services | PIW - UCS C-Series Drivers and Firmware Management | Cisco Security 2014 Training | SMB PIW Learning Express Session Tech DD4 BEK6 collaboration | VoE_BE6K Update  
Wireless and Switching | CCT Data Center
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Resume Overview

Companies Worked For:

  • VMWare| VSphere| Windows Server| Windows OS platform| DHCP|VPN Westcon - Comstor
  • Integration Department

School Attended

  • NOVA Comm Col

Job Titles Held:

  • Pre-Sales Engineer-Tech III
  • Assistant Manager/ Sr. Engineer
  • Sr. Technician

Degrees

  • Associate of Science : Electrical Engineering 1989

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