Compassionate social work agent specializing in situational assessments and conflict resolution with effective communication, active listening, empathy and relationship building skills. Seasoned operations manager with strong technical knowledge, customer service focus, and media marketing experience.
•Hired and Supervised Scheduling, Human Resources, and Nursing
•Managed office staff of 10 and 100+ caregivers in the field
•Updated all Policies and Procedures
•Spearheaded and achieved accreditation through the Accreditation Commission for Health Care agency.
Reporting directly to Owner
Quality Assurance/Performance Improvement
Managing Continuing Education and Inservice/Online Learning
Responsibilities as an intern included: Assisting participant's inclusiveness, mobility, and meals; Leading exercise with participants; Implemented new activities; Reviewing dietary needs; Greeting participant families; Attending caregiver support meetings
Client and family contact with intake, phone support, coordination of resources; Applied Geriatric Care Management for clients and families with client visits in private settings and institutional settings; Analyzed assessments and made recommendations for care with clients; Developed care plans and follow ups; Prepared for and attended board meetings; Attended multiple learning seminars including elderlaw basics, Dementia awareness, Parkinson's awareness, social work ethics; Reviewed TCare principles; Assisted with writing grants and organizing and participating in Fundraisers; Assisted with content and publication of newsletters, website, and Facebook.
Created Excel document with relevant client information; Participated in client home and facility visits; Participated in care plan meetings for clients; Prepared yearly client reports
Performed intake in order to assess client's appropriateness for funding; Researched resources for clients; Assisted with organization and distribution for Food Pantry; Participated in agency meetings
Summa Cum Laude
Member Phi Alpha Honor Society
Member National Association of Social Workers (NASW)
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