Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Energetic customer service rep with strong time management skills who thrives in a fast-paced, dynamic environment.
Skilled in call center operations
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Pre k teacher, 07/2012
to Current Playhouse Childcare center – San Antonio,
Addressed behavioral and learning issues with parents and daycare management.
Engaged with children on an individual basis in a pleasant manner.
Administered medications and kept appropriate records.
Built constructive and open relationships with families with forthright yet friendly communication.
Designed monthly activity schedules.
Incorporated music and play into developmentally appropriate activities.
Instructed children in health and personal habits, such as eating, resting and using the toilet.
Prepared, served and cleaned up daily meals for 50 children.
to 02/2016 Jack in the box – San Antonio,
Received customer payments.
Greeted customers promptly.
Described products and services in detail.
Collected and stored coupons.
Trained new cashiers on procedures, customer service and sales techniques.
Customer service rep, 12/2013
to 06/2014 West telemarketing – Universal City,
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Met or exceeded service and quality standards every review period.
2015 Milan institute of cosmetology - San Antonio,
Hair styling techniques training
Practical Chemical Application course
Customer service training
High School Diploma: 2009 Handley high - Roanoke,