Pre Foreclosure Servicing Team Manager resume example with 20+ years of experience
3+ years Health Care Servicing experience. 8+ years Mortgage Banking experience. 8+ years Management and Senior/Team Leader experience 3+ years retail banking experience 20+ years of cash handling experience Excellent training experience and ability Outstanding customer service skills, problem solving & decision making ability Working experience in the following Microsoft Products: Excel, Word, Outlook and Access Proficient in MSP, Fidelity Desktop, LPS/Black Knight and Systems High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
- Exceptional customer service
- MS Office proficient
- Risk management evaluation background
- Strong sense of banking ethics
- Currency and coin counter
- Excellent communication skills
- Approachable
- Energetic
- Organized
- Strong work ethic
Received an internal audit score of 100Leadership
- Served as key contributing member to Leadership team.
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Project Management:
- Initiated Attorney Scorecard monitoring which resulted in decreased foreclosure time lines.
City, STATE, 11/2010 - Current
- Manages the Pre Foreclosure process and any various aspects that occur and must be addressed throughout the process, including but not limited to attorney inquiries.
- Manages all research; data collection and coordination and implementation of various reports within the department on a daily, weekly, monthly and as needed basis.
- Researches and documents organizational reviews, workflow analysis, and management/staff analysis.
- Also, works on various project related activities in an operation department or business unit.
- Responsible for significant contributions to the design and development and timely completion of project deliverables while working with team members on all phases of project and process excellence within the department.
- Completes associate reviews and evaluations while providing coaching and feedback to associates as required.
Managed team of 20Served as mentor to junior team members. of professionals.
City, STATE, 11/2007 - 12/2010
- Reconciled patient accounts to reflect correct balance and resolve errors (per contract).
- Reviewed insurance contracts to verify correct payments submitted, per agreed contract.
- Processed financial applications and approved eligible accounts for write offs, per federal charity guidelines.
- Processed GL Lines Daily and work special projects assigned by Manager.
City, STATE, 10/2002 - 09/2007
- Assisted customers with loss draft claims while managing inspections to ensure that they are completed timely.
- Completed accurately all tasks/work items assigned within the expected timeframe including draws Completed tasks/queue items and return calls for back-up representative, when necessary.
- Followed-up monthly on all pending loss draft claims to ensure there are no findings from Quality Control.
- Maintained good working relationship with all personnel and perform other duties as assigned.
- Reviewed mortgage documents to determine loan value and insurance loss.
- Completed daily review of open database items to identify loans that are not currently set up on electronic billing.
- Reviewed company websites for loan status and ensure that any outstanding items are cleared by month end.
- Reviewed all mortgage documents to determine if PMI was calculated at time of closing.
City, STATE, 08/2000 - 10/2002
- Set up, maintained, changed and deleted loans from the drafting program via the MSP System.
- Reviewed all mortgage documents to determine if automatic draft was set up at closing.
- Resolved drafting problems between customers and Alliance Mortgage with minimal or no interruption of the automatic draft.
- Managed data entry of all invoices, ACH's and daily sales comparisons for 21 branches.
- Assisted with in-house payment processing and other research, as needed.
City, STATE, 03/1999 - 03/2000
- Originated and reconciled bankruptcy payment plans, communicated with attorneys for application of funds Processed and balanced bankruptcy loan payments and debtor checks Prepared trustee checks for application to loans; Responsible for daily deposits and daily cash flow projections Acted as special project consultant for cash applications on special bankruptcy accounts Adjusted payments for special accounts per attorney requests, analyzed attorney correspondence for procedural foreclosure handling.
attorney, back-up, balance, billing, cash flow projections, closing, coaching, consultant, contracts, data collection, data entry, database, drafting, financial, funds, GL, insurance, managing, works, organizational, personnel, Quality Control, research, sales, websites, work flow analysis
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Resume Overview
School Attended
- Nathan B Forrest High School
- Florida State College at Jacksonville
Job Titles Held:
- Pre-Foreclosure Servicing Team Manager
- Discrepancy Analyst /Charity Analyst
- Sr. Team Leader Loss Drafts Coordinator/ Sr. Team Leader PMI Remittance Coordinator
- ACH Drafting Coordinator
- Default Cash Processor
Degrees
- High School Diploma
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