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pre foreclosure quality analyst resume example with 11+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Accomplished business professional with 10+ years experience in the mortgage industry Skilled in Loss Mitigation, Collections, Loan Document Specialist, Loan Servicing Specialist, Loan Adjustor, Quality Assurance Working knowledge of FNMA, FHLMC, VA, FHA and Conventional loan products Experienced in the areas of Foreclosure, Short Sale Liquidation, Deed in Lieu, Loan Modifications and Home Preservation Proven success in maintain large pipeline of loans in a fast paced, production driven, paperless environment Comfortable utilizing multiple software systems to complete required duties, document activities and provide customer resolutions. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access), Adobe, Fidelity, SharePoint, EquatorStrong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude


Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience
01/2013 to Current Pre-Foreclosure Quality Analyst S&T Bank | , ,
  • Responsible for servicing, analyzing and referring delinquent accounts to foreclosure per company and investor guidelines Process foreclosure referrals via LPS Desktop and Vendorscape Ensures identified risks and/or problems are clearly documented and interacts with the appropriate parties for timely resolution Responsible for supporting internal customers by providing support services in account management, operations, and documentation Reviews single loan exceptions to determine if the processes and documentation are in compliance with internal company requirements, investor requirements and/or government regulations Responsible for the Reviewing, decision making and taking action on delinquent mortgage loans per investor/insurer guidelines.
  • Assist with departmental projects as assigned by management.
  • Assists with cross-departmental tasks as needed -Conducting Periodic Audits on loans -Researching and analyzing problems and recommending solutions.
01/2011 to 01/2012 Loss Mitigation Specialist II Freedom Mortgage | , ,
  • Monitor status of Repayment plans, forbearance plans, trial period plans and update systems of record as needed.
  • Handle all written and verbal correspondence for borrower, client, investor, real estate agent, consumer credit counseling and attorneys.
  • Accurately calculate income from various sources to assist in qualifying the borrower for a Loss Mitigation work out.
  • Upload or export pertinent documents and information needed to analyze the case based upon product guidelines.
  • Collect and review financial package for Loss Mitigation team.
  • Interact with realtors, appraisers, and attorneys if the situation warrants short sale or deed in lieu of foreclosure.
  • Work with home owner to explain the options and process of Loan Modification, Short Sale Liquidation, Foreclosure and Deed in Lieu Ensure compliance with company, investor, PMI guidelines and federal/state regulations in relation to all aspects of loss mitigation, risk management and mortgage banking.
01/2009 to 01/2011 Loss Mitigation Supervisor Headway Corporation PHH Mortgage | , ,
  • Lead/oversee activities of team of mortgage negotiators and loan servicing specialists responsible for processing loss mitigation requests.
  • Responsible for hiring, coaching, developing and supervising exempt/non-exempt production, servicing, and documentation.
  • Provided training and direction in the areas of Short Sale Liquidation, Foreclosure and Deed in Lieu Handle Conventional, FHA, VA, and Freddie MAC loans.
  • Oversee quality control process, develop and implements operational, servicing, and work systems.
  • Ensure compliance with vendors, investors, legal, regulatory or business policies.
  • Responsible for establishing and maintaining relationships with third party homeowner counseling agencies, clients, and vendors.
  • Have direct supervision of Team Leads who provide work direction to the team.
Educational Background
Expected in Diploma | Central Piedmont Community College, Charlotte, NC GPA:
Skills

account management, Adobe, banking, coach, coaching, counselor, counseling, credit, client, clients, decision making, direction, documentation, financing, financial, government, hiring, Team Lead, legal, MAC, Mentor, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, policies, Prime, processes, quality control, real estate, Researching, risk management, supervising, supervision, tear, warrants, website, written

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Resume Overview

School Attended

  • Central Piedmont Community College

Job Titles Held:

  • Pre-Foreclosure Quality Analyst
  • Loss Mitigation Specialist II
  • Loss Mitigation Supervisor

Degrees

  • Diploma

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