Accomplished business professional with 10+ years experience in the mortgage industry Skilled in Loss Mitigation, Collections, Loan Document Specialist, Loan Servicing Specialist, Loan Adjustor, Quality Assurance Working knowledge of FNMA, FHLMC, VA, FHA and Conventional loan products Experienced in the areas of Foreclosure, Short Sale Liquidation, Deed in Lieu, Loan Modifications and Home Preservation Proven success in maintain large pipeline of loans in a fast paced, production driven, paperless environment Comfortable utilizing multiple software systems to complete required duties, document activities and provide customer resolutions. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access), Adobe, Fidelity, SharePoint, EquatorStrong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Energetic work attitude
Computed Data Reports
account management, Adobe, banking, coach, coaching, counselor, counseling, credit, client, clients, decision making, direction, documentation, financing, financial, government, hiring, Team Lead, legal, MAC, Mentor, Access, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, policies, Prime, processes, quality control, real estate, Researching, risk management, supervising, supervision, tear, warrants, website, written
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