Efficient and qualified Site Manager with 10+ years of experience in site supervision. Resourceful, reliable and dedicated to profitability and safety. Compassionate well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Knowledgeable demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
- OSHA safety requirements
- Documentation And Reporting
- Supervision of events
- Facility oversight
- Skilled Epic superuser, Kronos, Excel, Onbase, and Microsoft Teams
- Experience in leadership
- Customer service
- Insurance company knowledgeable
- Regulatory compliance
- Appointment scheduling
- Payment processing
- Patient interviewing skills
- Appointment confirmation
- Bookkeeping support
- Multitasking
- Team building
- MS Office
- Problem resolution
- 4.0 GPA
- Completed coursework in Medical Claims And Billing Specialist
- Completed coursework in Medical Assisting
- 4.0 GPA
Reno, NV, 12/2021 - Current
- Monitored worksite personnel to maintain high levels of quality and performance.
- Complied with operational standards and OSHA regulations.
- Manage 20+ employees
- Complete Excel spreadsheets daily
- Timecard keeping through Kronos
- Interviewing, hiring, disciplinary actions, and terminations
- Delegate tasks to employee
- Yearly evaluations
- complaint resolution from either employees or patients
- Create schedules
- Daily huddles
- Manage multiple sites
- Established and maintained project white boards on site.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Marion, IN, 11/2011 - 12/2021
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered Primary Care, Pediatric, Urgent Care, Lab, and Imaging
- Took on responsibilities of Site Leader when we were without
- Helped find coverage when short staffed
- Worked on projects with my Site Leader
- Trained new hires
- Resolved patient complaints
Berry Hill, TN, 06/2007 - 07/2011
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
- Adhered to regulatory and company security and audit procedures.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
- Collected and recorded customer deposit and feeds and issues receipts.
- Answered customers' questions and explained available services and products.
- Informed customers of procedures for applying for services.
- Opened new bank accounts for both personal and business needs
City, STATE, 06/1992 - 06/1996
- Processed referrals for multiple Pediatric providers
- Signed off and scheduled appointments for patients with our contracted specialties.
- worked with a very strict weekly deadline
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School Attended
- US Career Institute
- Concorde Career College
Job Titles Held:
- Practice Site Leader
- Lead Patient Access Representative
- Cash Vault Teller/FSR
- Utilization Review Coordinator
Degrees
- Some College (No Degree)
- Some College (No Degree)
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