Business operations organization 20 + Years HR experience
Human resources leadership Detail oriented
Client account management High empathy
Employee relations Flexibility
Self-motivated Analytical skills
Small business development Effective Communicator
Excellent communicator Team Leadership
Financial analysis Contract review
Adept multi-tasker Legal implications knowledge
Practice Resource Administrator May 2013 to CurrentWALLACE GROUP DENTISTRY FOR TODAY, INC － Cincinnati, OH
Negotiated Health Care renewals directly with underwriters, resulting in premium decreases three consecutive years, during ACA implementation.
Developed open enrollment process, trained staff, created online enrollment for employees, and ensured completion of 25 different locations in a timely manner.
Worked closely with employees to answer questions and provide assistance with benefit enrollment.
Resolved problems and answered questions for employees on a daily basis.
Guided team to achieve goals and provide excellent customer service.
Streamlined processes to measurably improve overall productivity.
Mentored and coached employees resulting in our division reaching all established company goals during my tenure.
Received highest reviews from employees within the company for leadership.
Audited and ensured compliance of all benefit plans for multiple states and plans annually, including dependent enrollments, and Section 125 plans.
Regularly audited 401k profit share, and matching contributions to ensure compliance.
Worked with all vendors to ensure compliance, timely enrollments, and reduce costs.
Developed and administered policies relating to all phases of human resource activity for all employees.
Responsible for OSHA and HIPAA compliance.
Conducted benefit administration for all benefit-eligible employees.
Designed the employee performance evaluation process and merit program.
Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
Advised top management on appropriate employee corrective actions.
Created and modified job descriptions within all departments.
Ran the weekly payroll process.
VP July 2009 to May 2013SHEAKLEY HR SOLUTIONS － Cincinnati, OH
Oversaw all aspects of the PEO (Professional Employer Organization Division).
Worked with sales team to effectively triple sales each year.
Worked directly with each client location to provide outsourced Human Resource solutions providing payroll processing; benefit enrollment and administration; workers' compensation management; and training and development.
Created each department and developed all policies and procedures.
Hired and trained all staff.
Negotiated benefit plans for over 100 clients and 2000 employees.
Conducted open enrollments and implemented online benefit enrollment.
Conducted training, including Diversity Training, Sexual Harassment Training, and Management Training.
Responsible for all HR related issues, including terminations, investigations, performance reviews, and benefit enrollments.
Accountable for all Operations of the PEO including overall customer satisfaction, which was maintained at 98.9% annually.
Responsible for all regulatory compliance.
Negotiated health care renewals annually achieving rate reductions each year during my tenure.
Managing Director January 2005 to July 2009TRISERVE HR － Cincinnati, OH
Professional Employer Organization providing human resource outsourcing solutions to small businesses.
I started and.
developed the business and was responsible for all aspects of the organization until I sold the business in 2009.
Owner/CEO January 1993 to December 2003TRANSCON EMPLOYMENT COMPANY － Cincinnati, OH
Started this Professional Employer Organization after leaving college and sold the business in 2003.
The company provided outsourced human resource services, benefits administration, and workers ' compensation, ensured compliance and provided training to over 3000 employees in 28 states.
I hired and trained all internal employees, developed policies and procedures and grew the company to be the 2nd Largest Woman Owned Business in Cincinnati and was the Ernst and Young Entrepreneur of the Year in 2001.
BACHELOR OF SCIENCE : BUSINESS ADMINISTRATION, 2014Ohio University － OH, USABUSINESS ADMINISTRATION
University of Cincinnati － Cincinnati, OH, USA
ACA, account management, Analytical skills, Benefits, benefits administration, business development, Business operations, communication skills, Contract review, Client, clients, customer satisfaction, excellent customer service, Detail oriented, Employee relations, Entrepreneur, Financial analysis, Human Resource, Human resources, HR, Leadership, Team Leadership, Legal, regulatory compliance, Management
Training, 2000, 98, Communicator, payroll, payroll processing, performance reviews, policies, processes, profit, sales, Self-motivated