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Practice Manager Forest Hill Family Practice Resume Example

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KJ
PRACTICE MANAGER FOREST HILL FAMILY PRACTICE
Professional Summary

Forward-thinking professional bringing more than 24 years of experience working for fast-paced physician practices and Computer Operations. Exceptional success driving financial improvements and revenue increases for large specialty practices. History of positive management resulting in improved operations and employee retention.

Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering.

Successfully oversee budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional service.

Enthusiastic Practice Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all processes and Inventory and training in Cost Savings.

Work History
Company Name - Practice Manager Forest Hill Family PracticeCity, State01/2018 - Current
  • Analyze daily office operations and utilization of resources to ensure efficiency by investigating system, workflow, and operational issues to make recommendations.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of 23 and support personnel.
  • Motivated and supervised 15 staff members and 8 Providers in deliveringquality patient care.
  • Maintain appropriate staffing levels and employee morale. Assist in the hiring process for new patient's scheduling and rescheduling.
  • Ensure all daily and monthly reports are updated, completed and delivered to leadership. Attend staff meetings and required training.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Assure smooth operations and communication between Intake, Billing, Referrals, and back clinic operations. Interacts with Managers and Directors to facilitate operations to meet company objectives
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Implement, monitor and enforce office policies, protocols and processes in accordance with NCQA standards and Federal and State regulations.
  • Proven facts that implementing new processes and changed work flow to make clinic excel: When I started at Forest Hill Family Practice they were a Tier 3 since the being of Employee Engagement. Press Ganey scores have always been low.
  • We implemented new processes, protocols while creating a new Clinic atmosphere of positivity and employee ownership.
  • Organized Employee Engagement Committee.
  • Building camaraderie with team group activities.
Company Name - Practice Manager Finn Internal MedicineCity, State10/2014 - 01/2019
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Motivated and supervised 15 staff members and 4 Providers in delivering quality patient care.
  • Maintain appropriate staffing levels and employee morale. Assist in the hiring process for new patient's scheduling and rescheduling.
  • Ensure all daily and monthly reports are updated, completed and delivered to leadership. Attend staff meetings and required training.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Assure smooth operations and communication between Intake, Billing, Referrals, and back clinic operations. Interacts with Managers and Directors to facilitate operations to meet company objectives
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Implement, monitor and enforce office policies, protocols and processes in accordance with NCQA standards and Federal and State regulations.
  • Analyze daily office operations and utilization of resources to ensure efficiency by investigating system, workflow, and operational issues to make recommendations.
Company Name - Practice Manager Desoto Primary Care City, State01/2013 - 10/2014
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Ordered all office supplies and kept check on inventory levels.
  • Provided supervision and management to team of 24 and support personnel.
  • Motivated and supervised 9n staff members and 3 Providers in delivering quality patient care.
  • Maintain appropriate staffing levels and employee morale. Assist in the hiring process for new patient's scheduling and rescheduling.
  • Ensure all daily and monthly reports are updated, completed and delivered to leadership. Attend staff meetings and required training.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Assure smooth operations and communication between Intake, Billing, Referrals, and back clinic operations. Interacts with Managers and Directors to facilitate operations to meet company objectives
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Implement, monitor and enforce office policies, protocols and processes in accordance with NCQA standards and Federal and State regulations.
  • Analyze daily office operations and utilization of resources to ensure efficiency by investigating system, workflow, and operational issues to make recommendations.
Company Name - Customer Service Representative Light ClinicCity, State08/2012 - 01/2013
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with scheduling appointments, scanning, answering phones, check out.
  • Collecting co-pay, deductibles and co-insurance
Company Name - Supervisor of Computer OperationsCity, State12/1982 - 06/1996
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Managed a staff of 15 24/7 days a week
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Processed all Billing, Payroll, Accounting report for college.
Accomplishments

.

  • BMG Cost Saving Committee.
  • KATA Training
  • PCMH Certified
Skills
  • Policy and Procedure Development
  • Budgeting
  • Scheduling
  • HIPAA Compliance
  • Staff Management
  • HIPAA Regulations
  • Insurance Knowledge
  • Practice Management
  • Supplies ordering
  • Resource Allocation
  • Workflow planning
  • Strategic Planning
  • Team Building
  • Training and mentoring
  • Inventory and restocking
  • Relationship building and retention
  • Profit improvements
  • Team Leadership
  • Expense Reports
  • Accounting Understanding
Education
Berean Baptist School
City
High School Diploma
Augusta State University
City, State
Computer Programming
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Resume Overview

School Attended

  • Berean Baptist School
  • Augusta State University

Job Titles Held:

  • Practice Manager Forest Hill Family Practice
  • Practice Manager Finn Internal Medicine
  • Practice Manager Desoto Primary Care
  • Customer Service Representative Light Clinic
  • Supervisor of Computer Operations

Degrees

  • High School Diploma
    Computer Programming

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