Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and knowledgeable about best practices in patient care; especially in patient satisfaction. Well-organized in approaching any problem to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory best practices to drive patient satisfaction. I have advanced knowledge in processing referrals and obtaining authorizations along with scheduling and coordinating the testing with the patients. I also have advanced knowledge with everything related with insurance verifications and approvals.

  • Business operations
  • Relationship development
  • Operational improvement (Quality Control)
  • Inventory management
  • Communications
  • Insurance verifications
  • Insurance authorizations
  • Problem resolutions (re: health insurance)
  • EPIC System Knowledge
  • IDX System Knowledge
01/2019 to Current Practice Management Operations (PMO) Registration Ivy Rehab | Goshen, NY,
  • January 2019 till current: Maintain and update patient information through registering patients for their appointments and through working pre-visit insurance verifications. Also support SLUCare's billing department by working ETMs to determine the problems associated with incorrectly documented insurance, or missing insurance information. I am responsible for opening and closing the clinic office and preparing the front desk office with petty cash, forms, and other support materials that is needed for the operation of the clinic office for the day. I also travel to numerous SLUCare suites (Internal Medicine, Family and Community Medicine, General Dermatology, Mohs Surgery Department, and Otolaryngology Department) to open, prepare, close, and work the front desk office.
01/2014 to 01/2019 Senior Patient Coordinator Saint Louis University (SLUCare) | City, STATE,
  • Collaborated with multi-disciplinary staff (Providers, Nurses, and Medical Assistants) to improve overall patient care and response times. I scheduled and obtained authorizations for testing, and scheduled and coordinated (with the patients) referrals to different specialists and facilities.
  • Resolved conflicts with patient's schedules (and wishes for their healthcare) promptly among physicians, nurses and other healthcare employees to keep workflows on task, and improve the patient experience.
  • Coordinated delivery of exceptional patient care by evaluating and working my EPIC workqueue promptly and facilitating positive feedback from the patient regarding their schedules and wishes.
  • Communicated with patients with compassion while keeping medical information private.
  • Responsible for front desk operations regarding patient registration, making sure we had all referrals needed for patient appointments, requesting insurance referrals for patient appointments, scheduled appointments for patients for follow up care with their physicians, worked patient "bump lists" to reschedule their appointments, worked "wait" lists to schedule patients where sooner appointment openings were available, managed and maintained doctor's clinic schedules, and opened, prepared, and closed the clinic offices.
08/2003 to 12/2013 Senior Admin Assistant, Senior Medical Secretary Saint Louis University (SLUCare) | City, STATE,
  • Maximized office efficiency by answering incoming calls from patients, medical representatives, and other doctors per day for The Electrophysiology Director and other cardiologists in my group. I provided office information and transferred calls to desired personnel.
  • Managed multiple physicians calendars, including scheduling patient appointments and procedures.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Managed all the administrative needs for my group of Cardiologists (which was 3, including the Director) in our Cardiology department at the hospital.
  • Updated patient financial information and insurance to ensure accuracy.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in the busy Cardiology department at the hospital for my group of providers.
  • Managed multiple activities, including patient assistance, patient appointment management, billing assistance, and office administration.
  • Supported administrative and healthcare staff with skilled clerical assistance such as organizing office inventories.
  • Interviewed patients to collect medical information and insurance details.
  • Updated group medical records and technical library to support smooth office operations.
  • Managed medical patient information, insurance records, patient charts and company files using online EPIC system.
Education and Training
Expected in | Finance Fontbonne University, St Louis, MO GPA:
  • Completed professional development in Finance for the Banking Industry.

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School Attended

  • Fontbonne University

Job Titles Held:

  • Practice Management Operations (PMO) Registration
  • Senior Patient Coordinator
  • Senior Admin Assistant, Senior Medical Secretary


  • Some College (No Degree)

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