Highly capable Practice Administrator offering over twenty years experience in the health care industry, specializing in group practice administration, operations, quality assurance, finance, human resources, physician relations, patient care and customer service. Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a healthcare organization, including finance, clinical regulatory compliance, policies and procedures, human resource management, and business development.
*Skill in establishing and maintaining effective working relationships with administration, physicians and employees, third-party payers, patients, and the public.
*Passionate about quality assurance and continuous process improvement to achieve service excellence in health care delivery.
*Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
01/2013 to Current
Practice AdministratorBellevue Bone & Joint Physicians - Bellevue, WA
8 Orthopaedic surgeons, 5 PA-C's, and 25+ staff Improved credit and collection policies and improved cash flow, resulting in $100k monthly from pre-collections.
Led the purchase, planning and construction project management of a $6.8m medical office building buildout Drafted company employee manual, personnel policies and procedures, as well as all job descriptions Successful implementation of an electronic medical record system Implemented practice marketing efforts, resulting in an increase in overall referrals/patient visits.
Secured purchasing contracts to decrease overall costs of supplies.
01/2010 to 01/2013
Practice AdministratorProliance Surgeons Inc. P.S - Seattle, WA
Identified and implemented operational efficiencies to improve workflow and patient satisfaction, as well as facilitate achievement of quality, service and access benchmarks.
Created change management program leading to improved teamwork, communication, trust and understanding between staff members.
Implemented new workflows to increase the total monthly collections by 20%.
01/1995 to 01/2007
Lead Health Unit CoordinatorGroup Health Cooperative - Redmond, WA
Responsible for leading the administrative support functions for inpatient hospital units, including Labor & Delivery, Medical-Surgical, and Critical Care.
Responsible for accurately transcribing physician's orders, which include data entry and scheduling appointments.
Compile and record statistical data.
Management of the medical chart, files, on-call physicians, physician order entry, admission, discharge and disposition of the patient from the department.
Provide front line customer service and service recovery responsibility.
Professional liaison with patients and family members, and other organizational departments.
Chosen to be a preceptor for the implementation of the EMR system to ensure proper support during go-live and training cycles.
Lead Preceptor/Trainer for new employees.
Practice AdministratorSomnia Inc - Everett, WA
Practice ManagerPacific Anesthesia, P.C - Bellevue, WA
Oversee Quality Assurance, Human Resources, Finance and Operations management for a 65- physician anesthesiology group comprised of three major divisions operating out of three hospitals and numerous ambulatory surgery centers throughout the Puget Sound area, generating almost $57M in annual charges from over 41,000 surgical cases.
When one of the hospital contracts was not renewed to the group, I was recruited to assemble and manage the new practice model for restructured anesthesia services at Providence, promoting superior anesthesia delivery services with a team of 30 providers.
Accomplishments: Serve as primary point of contact and liaison between hospital administration, staff and patients to facilitate proper lines of communication and expedient problem resolutions.
Present financial analyses by employing modeling, forecasting, benchmarking, and cost/benefit analysis to enhance stakeholder decision-making.
Develop, implement and oversee policies, standard work processes and continuous process improvement measures to achieve best practices and operational excellence.
Assist with physician recruitment, orientation, training and department staffing.
Manage office personnel, with evaluation of staff performance and ongoing competencies.
Anesthesia billing; Monitor billing compliance for proper coding, documentation and PQRI measures.
Implemented new procedures to reduce days in AR from 60 to sub-40.
Bachelor of Science: Health Care AdministrationUniversity of Phoenix - Bellevue, WAHealth Care Administration
Medical Group Management Association (MGMA) National Member
*Washington State MGMA Member
*American College of Medical Practice Executives (ACMPE) Board Certified
*Kiwanis International, Snoqualmie Valley Chapter, Volunteer