Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Receptionist/Administrative Assistant who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible, versatile and hardworking with the drive to succeed. Offering administrative experience in both corporate and non-profit office environments.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Increased office organization by developing more efficient filing system and customer database protocols.
Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 40-70 WPM, Writing, Letters and Memos, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension
Established long-term customer relationships through prompt and courteous service.Resolved customer complaints and adjusted orders.Operated motor vehicles in a safe and efficient manner.Processed payments by accepting cash, checks and credit card payments.Verified loads against shipping papers.Met and surpassed productivity targets and quality standards.Obtained signatures needed to complete and process all paperwork in a timely manner.Answered customer questions regarding shipments.Handled merchandise in accordance with product handling standards.Reported any errors found on delivery documents to supervisor.Operated manual and mechanical equipment in a safe and efficient manner.Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.Pulled customer tickets to fulfill orders.Obtained signatures on all invoices and credits.
Currently pursuing my Bachelors of Science in Paralegal studies.
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