Industrious administrative team member with proven organizational, time management and multitasking abilities in operational settings. Consistently seek ways to increase Post office efficiency and boost team productivity with exceptional clerical support. Skillfully manage records, office administration and financial processes.
Skills
Organized
Management experience
Technologies knowledge
Experience
04/2006 to 04/2019
Post Office ManagerBroward Health – Deerfield Beach, FL,
Prepared departmental contracts for attorney approval.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Collected rent for over 150 post office boxes and kept detailed records using Word, Excel, PowerPoint, SARA - Sistema de Automação da Rede de Agências.
Maintained 100% customer satisfaction rate by quickly and professionally settling disputes.
Organized and supervised activities in 10 employee post office, including organizing and processing incoming and outgoing mail.
Supervised daily post office operations and updated operational procedures to increase overall productivity.
Directed and coordinated operational and management services in post office with over 300 daily visitors.
Resolved complex operational issues and over 15 daily customer complaints.
Evaluated performance of 10 employees to increase customer and employee satisfaction.
05/2019 to 12/2019
CookerVacasa – Aspen, CO,
Operated all kitchen equipment safely to avoid injuries.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
06/2019 to Current
WaiterCatholic Medical Center – Manchester, NH,
Updated repeat customers on menu changes and updates to maintain quality service relationships.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
01/2020 to Current
Pizza MakerDominos Pizza Inc. – City, STATE,
Answered guest questions, delivering most accurate and updated information available.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.
Learned to prepare rotating list of new and seasonal items by attending training and applying new techniques.
Kept stations stocked and ready for use to maximize productivity.
Cleaned and maintained all food preparation stations.
Communicated with customer to provide menu offering details and assist with decision-making.
Assisted customers, including answering questions and preparing orders.
Education and Training
Expected in 12/2018
Bachelor of Science: Business Administration Faculdade FABRA - Serra, ES GPA:
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