Competent POS Analyst well-versed in assisting users with diverse computer systems, and peripheral equipment problems. Reliable, offering excellent communication, customer service, multitasking and proficiency in the POS application used by the organization. Always maintaining excellence and striving to meet the company's objective.
• Evaluated technical needs for the Scottish Rite organization.
•Utilized EPIC to assist the Doctors with errors and functions needed to schedule , access Insurance ,previous medical history and medications.
• Documented all troubleshooting, installations, repairs and movement of all desktop equipment into the ticketing system.
• Resolved restrictions and all other access error(s) presented and granted access with an approval.
•Replaced all hardware as requested
• Troubleshot Citrix Environment, and utilized Citrix Director to terminate frozen/non-responsive sessions.
• Provided assistance with utilizing functions needed to view the patients X-rays in Synapps Imaging system.
• Conducted research, gathered information from multiple sources and presented results.
•Provided Level II help desk support for Chili's and Maggiano's Aloha system.
• Supported Aloha POS software,hardware, network , KDS , Front of House Back Office equipment and functions.
• Implemented new promotions, and price changes using Aloha Configuration Center.
•Researched discrepancies in the Aloha daily, weekly and monthly sales report .
• Collaborated with the DSR team to repair corrupt data.
•Dispatched NCR technicians for replacements , hardware configurations and repairs.
• Tracked the applicants progress in Taleo and notified the hiring manager.
• Disqualified all ineligible applicants in Taleo Applicant Tracking System due to requirements.
•Troubleshot errors in the kitchen using QSR and resolved e-pic networking issues.
•Settled the daily batch in EDC and Maintained PCI compliant.
•Provided Help Desk support for restaurants, corporate employees and field employees via phone & email.
• Determined the point of failure by utilizing the NCR knowledge base, debouts and vendor partners.
• Provided “Aloha Go-live” support for new sites.
• Worked closely with infrastructure to report network outages and reduce the lost of sales and minimize service disruption.
• Issued refunds and manually processed payments in EDC.
•Settled the daily batch using EDC.
•Documented, prioritized and followed up on all support tickets assigned.
•Ordered defective equipment, and maintained loaner equipment
Utilized Hot Schedules to assist with scheduling, adjusting availability, updating contact information and job codes.
•Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
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