Pos Support Analyst resume example with 7+ years of experience
Competent POS Analyst well-versed in assisting users with diverse computer systems, and peripheral equipment problems. Reliable, offering excellent communication, customer service, multitasking and proficiency in the POS application used by the organization. Always maintaining excellence and striving to meet the company's objective.
- Organized
- Proactive
- POS Configuration
- High level of professionalism
- Ability to work independently
- Excellent problem solving skills
Monrovia, CA, 12/2017 - 07/2020
- 1.83% of tickets resolved in 30 days out of the 3 % goal mark.
- Yearly average TTR of 3.60 Day(s) out of the average goal of 5 days.
- Completed NCR Aloha training and aloha conversion
- Utilized MYNCR-Admin Role to maintain the users profile information, , and request access to NCR applications.
- Accessed venues remotely using CMC (Command Center)
- Managed the maintenance of Focus/Aloha ordering platform by providing technical configuration and escalation for OLO, Table-Service, Quick-Service , ATO,and payment processing.
- Accessed WWT (Working With Tables) to edit payments and tips.
- Completed Sales Tax rate changes in Focus/Aloha as directed by Accounting.
- Utilized configuration center item routing for new items and re routed items as requested by restaurants.
- Reviewed DSR (Daily Sales Report) to identify discrepancies , misapplied payments, credits,overpayments, and deductions .
- Produced KB and weekly communication articles.
- Monitored networking behavior and resolved Redundancy/Fault tolerance as a priority.
- Configured the environment variables for the FOH & BOH (IberRoot, Server, Termstr, Localdir% and Master Capable)
- Redesigned canvas, added and adjusted buttons needed to complete POS functions.
- Created promotions ,events and adjusted the time slot.
- Utilized KDS systems QSR / Aloha Kitchen to access expo,flattop,pantry,grill, fry, and re-fires,
- Collaborated with vendors to request replacements for the POS , Epson receipt printer, and DELL laptops.
- Proactively diagnosed and resolved EOD errors.
- Settled the daily batch and created revenue reports for financing.
- Participated in interview panels as requested by IT Director.
- Organized meetings for training and mentoring new hires.
- Terminated and deactivated user accounts from Active Directory as requested.
- Updated employee job codes and pay rates .
- Documented all support tickets in ServiceNow.
Slidell, LA, 01/2016 - 11/2017
ā¢ Evaluated technical needs for the Scottish Rite organization.
ā¢Utilized EPIC to assist the Doctors with errors and functions needed to schedule , access Insurance ,previous medical history and medications.
ā¢ Documented all troubleshooting, installations, repairs and movement of all desktop equipment into the ticketing system.
ā¢ Resolved restrictions and all other access error(s) presented and granted access with an approval.
ā¢Replaced all hardware as requested
ā¢ Troubleshot Citrix Environment, and utilized Citrix Director to terminate frozen/non-responsive sessions.
ā¢ Provided assistance with utilizing functions needed to view the patients X-rays in Synapps Imaging system.
ā¢ Conducted research, gathered information from multiple sources and presented results.
Massillon, OH, 05/2014 - 08/2016
ā¢Provided Level II help desk support for Chili's and Maggiano's Aloha system.
ā¢ Supported Aloha POS software,hardware, network , KDS , Front of House Back Office equipment and functions.
ā¢ Implemented new promotions, and price changes using Aloha Configuration Center.
ā¢Researched discrepancies in the Aloha daily, weekly and monthly sales report .
ā¢ Collaborated with the DSR team to repair corrupt data.
ā¢Dispatched NCR technicians for replacements , hardware configurations and repairs.
ā¢ Tracked the applicants progress in Taleo and notified the hiring manager.
ā¢ Disqualified all ineligible applicants in Taleo Applicant Tracking System due to requirements.
ā¢Troubleshot errors in the kitchen using QSR and resolved e-pic networking issues.
ā¢Settled the daily batch in EDC and Maintained PCI compliant.
Joplin, MO, 11/2012 - 04/2014
ā¢Provided Help Desk support for restaurants, corporate employees and field employees via phone & email.
ā¢ Determined the point of failure by utilizing the NCR knowledge base, debouts and vendor partners.
ā¢ Provided āAloha Go-liveā support for new sites.
ā¢ Worked closely with infrastructure to report network outages and reduce the lost of sales and minimize service disruption.
ā¢ Issued refunds and manually processed payments in EDC.
ā¢Settled the daily batch using EDC.
ā¢Documented, prioritized and followed up on all support tickets assigned.
ā¢Ordered defective equipment, and maintained loaner equipment
Utilized Hot Schedules to assist with scheduling, adjusting availability, updating contact information and job codes.
ā¢Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Tt. Davis Academy
Job Titles Held:
- POS Support Analyst
- Epic Application Analyst
- Help Desk Support Analyst
- Help Desk
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy