portfolio community association manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Portfolio Community Association Manager, 04/2021 to Current
Firstservice ResidentialGreater Sun Center, FL,
  • Collaborated with board of directors to address financial matters and develop budgetary guidelines.
  • Demonstrated in-depth knowledge of community rules and regulations.
  • Coordinated and negotiated service agreements for trash removal, landscaping and other property services.
  • Facilitated timely resolution to neighborhood challenges and resident complaints.
  • Planned, scheduled and coordinated general maintenance or repairs for both homeowner and condominium communities.
  • Prepared detailed budgets and financial reports for properties with collective reserves totaling more than $1.9M dollars.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw projects through timely inquiry response, event coordination and on-site support when needed.
Real Estate Asset Manager, 02/2016 to 04/2021
Cushman & WakefieldSilver Spring, MD,
  • Responsible for managing a rental real estate portfolio of 213 Commercial and Residential units throughout Baltimore City and Baltimore County.
  • Effectively market and advertise available properties using various internet strategies.
  • Constitute new policies and procedures for tenant residency.
  • Generate correspondence from Owner/Landlord to Tenant.
  • Reconcile water, gas and electric, maintenance, and construction bills for all properties.
  • Oversee accounts payables (property expenses) including but not limited to; building insurance, property taxes, and property registration.
  • Direct assistant to the owner of Prosperity Systems, Inc.
  • Serve as proxy for the owner at property auctions in Baltimore City and Baltimore County.
  • Serve as proxy for owner at hearings for tax sale and environmental citations.
  • Enforce occupancy policies and procedures by confronting violators and taking corrective action.
  • Collect rent from tenants
  • Contract with tenants by negotiating leases and collecting security deposits.
  • Inspect properties at the end of every tenancy, take pictures and write reports regarding findings for submission to the property owners.
  • Fully abstract all leases and entered all pertinent information into our Appfolio management system.
  • Maintain in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Answer calls and respond to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Complete Failure To Pay Rent documents and attend court when necessary.
  • Conduct annual inspections for quality control and record keeping
  • Coordinate Multi-Family Dwelling (MFD) inspections.
Vice President, 01/2008 to 12/2015
Northern Technologies, Inc.Eagan, MN,
  • Responsible for marketing, and promoting the company and its services.
  • Negotiate contract agreements with owners with regards to their property portfolios and Resolution Property Management’s services.
  • Create recovery plans for distressed multifamily housing in excess of 10 units.
  • Implement building policies and procedures for multifamily housing in accordance to HUD guidelines.
  • Conduct Housing Quality Standards inspections in accordance to HUD regulations.
  • Responsible for strategic advertising of available properties based on cost and area demographic.
  • Generate monthly financial statements outlining building performance with emphasis on profit and loss.
  • Manage accounts receivables (rent collection) with a collection rate over 91%.
  • Handle accounts payables (property expenses) including but not limited to; environmental fines, repairs, property registration, and utilities.
  • Manage a portfolio of over 117 properties in Baltimore City, Baltimore County, and Harford County including; single family homes, duplexes and multifamily dwellings.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
Branch Manager, 11/2001 to 12/2007
Mechanics BankSanta Ynez, CA,
  • Maintained daily operations of the branch as well as three satellite locations, including a fleet of 120 vehicles while averaging a 87% utilization rate.
  • Prepared marketing strategies to enhance branch production.
  • Assisted General Manager with Branch Manager cross training.
  • Dispatched rental agents to customer deliveries in a timely manner.
  • Hired, trained, scheduled, and managed employee’s time and vacation.
  • Billed, invoiced, and posted payments into management system
  • Closed customer contracts and daily revenue reports.
  • Reconciled deposits on a daily basis.
  • Generated monthly business reports outlining profit, loss and utilization.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Developed and maintained client rapport to meet financial goals and drive branch loyalty.

Motivated and seasoned property management professional with vast experience in real estate management. Strengths include sales skills, critical thinking and excellent interpersonal, communication and leadership abilities. Successful with balancing tenants rights with business considerations to achieve financial targets. Ready to grow efficiency and expand locations by applying a diverse experience and vast real estate knowledge.

  • Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
  • Front- of-the-room presentation skills
  • Excellent oral and written communication skills
  • Accounts payables
  • Accounts receivables
  • Contract writing
  • Financial statements
  • Internet Savvy
  • Marketing strategies
  • Collection management proficiency
  • Background in property management
  • Lease agreements proficiency
  • Knowledge of vendor management
  • Commercial property
  • Multi-family property management
  • Sales and marketing
  • Board of directors advisement
  • Community restrictions enforcement
  • Vendor relationship development
  • Active listening
  • Resident complaint resolution
  • Community regulations expertise
Education and Training
Certificate; Computer Support Technician: , Expected in 11/2009 to TESST School Of Technology - Baltimore, MD,
Bachelor of Science: Information Technology & Business Administration, Expected in 06/2008 to University Of Phoenix Baltimore - Baltimore, MD,
: General Studies, Expected in to Morgan State University - Baltimore, MD,
: General Studies, Expected in to Keystone College - La Plume, PA,
Lead Inspector Accreditation: Accreditation # 12247, Expected in 11/2009 to Maryland Department Of The Environment - Baltimore, MD ,
Lead Inspection Contractor Accreditation: Accreditation # 16712, Expected in 11/2009 to Maryland Department Of The Environment - Baltimore, MD,
  • Certified Lead Inspector (Maryland Department of the Environment)
  • Certified Housing Quality Standards Inspector (Housing and Urban Development)

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Resume Overview

School Attended

  • TESST School Of Technology
  • University Of Phoenix Baltimore
  • Morgan State University
  • Keystone College
  • Maryland Department Of The Environment
  • Maryland Department Of The Environment

Job Titles Held:

  • Portfolio Community Association Manager
  • Real Estate Asset Manager
  • Vice President
  • Branch Manager


  • Certificate; Computer Support Technician
  • Bachelor of Science
  • Some College (No Degree)
  • Some College (No Degree)
  • Lead Inspector Accreditation
  • Lead Inspection Contractor Accreditation

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