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Police Technology Manager III, Project Manager Resume Example

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POLICE TECHNOLOGY MANAGER III, PROJECT MANAGER
Summary

Multi-talented Project Manager offering 10 years of experience in orchestrating operations activities, financial support, scheduling and resource management to achieve project objectives. Poised and cooperative in driving stakeholder meetings to determine estimates, build financial forecasts, develop budgets and define project timelines.

Skills
  • Project Management Experience in small and enterprise solutions
  • Project development and lifecycle with systems implementation
  • IT department leadership
  • Multi-unit operations management
  • Microsoft Suite: Word/Excel/Powerpoint/Visio/Access/Sharepoint/Adobe Suite
  • SQL Programming/Windows and MAC Operating Systems
  • IT systems support, Quality assurance and control
  • Network Infrastructure experience
  • Budgeting and forecasting, Presentations
  • TriTech CAD, Hexagon RMS, AXON Body Worn Cameras, Central Squared Crywolf, VESTA 911, NICE audio Recording, Samsung KNOX MDM and Hardware
Experience
Police Technology Manager III, Project Manager / Dallas Police Department - Dallas, TX06/2019 - Current
  • Led all aspects of IT Program, Project and Portfolio endeavors involving 8 project teams and multiple Public Safety development products.
  • Coordinated complex contract administration, including defining project milestones and developing budget.
  • Spearheaded software, hardware and equipment purchasing.
  • Applied extensive expertise in System Development Lifecycle (SDLC) methodologies and Agile project management techniques to manage multiple project teams.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Spearheaded transition of projects from pre-development to design and construction phases by implementing processes and overseeing achievement of milestones with multiple vendors
  • Administrator for the Departments Record Management Software (RMS) and Computer Aided Dispatch (CAD) systems and responsible for new version implementation, upgrades and major process or workflow changes.
Third Tier Executive Communications / Dallas Police Department - Dallas, TX03/2020 - 11/2020
  • Provided Executive level leadership for the Emergency 911 Communications Center for the Dallas Police Department
  • Coordinated with service providers to resolve equipment failures, ensure continual maintenance, and remain innovative with technology updates to consoles and the Computer Aided Dispatch system.
  • Managed call volume, dispatch volume and outside inquiries; and ensures the appropriate staffing to answer emergency calls.
  • Manages and participates in the development of and implementation of goals, objectives, policies and priorities.
  • Planned, directs, coordinates, and reviews the work plan for operational activities of the Communications Division; assigned work activities, projects and programs;
  • Monitored and evaluates the quality, responsiveness, efficiency and effectiveness of assigned programs, service delivery methods and procedures; and works with employees on the continuous improvement of city services.
  • Oversees and participates in the development and administration of the Communications Divisions annual budget.
Police Technology Supervisor / Dallas Police Department - Dallas, TX10/2017 - 06/2019
  • Acted as a project manager to assist with the implementation of new and advanced technology
  • Responsible for ensuring the department is compliant in all CJIS policies as set forth by the FBI.
  • Oversaw on-site and off-site teams of up to 15 professionals working on diverse IT projects.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Procured software, hardware and infrastructure required to meet program demands.
  • Developed and implemented the Dallas Online Reporting System (DORS) in partnership with vendors.
  • Worked with multiple Public Safety Technology platforms such as: TriTech CAD, Hexagon RMS, Central Squared Crywolf, AXON Body Worn Cameras and Evidence.com
911 Call Center Supervisor III / Dallas Police Department - Dallas, TX03/2010 - 10/2017
  • Responsible for be all facets of directly supervising the 911 call center and its operations.
  • Answered, screened and processed over 2 Million calls annually by using call management system and web-based communications.
  • Maintained logs and records associated with Communications Center personnel, equipment, procedures, and audits, as regulated by city procedures, Police General Orders, and state and federal guidelines.
  • Coordinated with the 911 Managers, and 911 personnel to maintain uniformity of operating policy and procedure on all shifts.
  • Evaluated employees in accordance with City Policy; prepares Performance Improvement Plans and evaluations.
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
  • Responsible for managing the delivery of information technology projects involving any implementations and upgrades.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Education and Training
Sam Houston State University - Huntsville, TX2010Bachelor of Science: Criminal Justice, Political Science
  • Major in Criminal Justice
  • Minor in Political Science
  • 3.8 GPA
  • Young Politicians Committee Member
NENA05/2015NENA Center Manager Certification Program: Call Center Management

Completed NENA's Call Center Managment Certification Program with 25 other Emergency Communications professionals

Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/emily-dean-cmcp-4b429214a/
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Resume Overview

Companies Worked For:

  • Dallas Police Department

School Attended

  • Sam Houston State University
  • NENA

Job Titles Held:

  • Police Technology Manager III, Project Manager
  • Third Tier Executive Communications
  • Police Technology Supervisor
  • 911 Call Center Supervisor III

Degrees

  • Sam Houston State University - Huntsville, TX 2010 Bachelor of Science : Criminal Justice, Political Science
    NENA 05/2015 NENA Center Manager Certification Program : Call Center Management

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