Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experiencein developing and testing a security framework for cloud-based software. Versed in robust network defense strategies. Computer security professional with 26 years of progressive experience.
Interfaces with teams to understand technical challenges and provide solution options for new technologies. Compiler's technical, quality, delivery requirements/issues requests for quote/proposal. Ensures that contract service-specific requirements are properly communicated. Technology problems are complete, free of error, and uses sound technical judgment. Capable of generating and presenting upper-level management presentations regarding the supply chain program for all data.
Manage North Carolina Data Center; develop teams of technical specialists responsible for the support of IT Hardware and the Annual Disaster Recovery Exercise for the State of North Carolina Social Security Data. Manage tape drive and infrastructure to ensure best practices, continuous improvement in deployment, and support activities. Coordinates and manage the clerical and manual tasks involved in the receipt, verification, storage, turn-in, and issuance of parts, materials, supplies, and equipment. Analyze customer data to identify the root cause, corrective actions, and disaster recovery, as well as reduce time to resolution. Demonstrates continuous effort to improve operations, decrease cycle time and streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.. Monitoring batch cycles online for the state regions, transaction system resources for the mainframe/servers' system for a critical outage to support and restore services. Disaster Recovery Backup Plan and perform quarterly exercises, write a procedure to protect the confidentiality of North Carolina Citizen Information to secure their (Birthdates, Social Security, Addresses, Bank Accounts, Etc.).
Provide an effective first, second, and third level of support. Provides support of 120 applications, including Microsoft Office, Analyzing, defining, and delivering Information Technology support to organizations, and identifying problems with customer requests to achieve the desired product or service. Presenting technical information to non-technicians to achieve an understanding. Responsible for weekly change control and disaster recovery; responsibilities include installing technologies that support new projects, special events, and periodic maintenance procedures. Responsible for the proper training, management, and supervision of 27 Technicians. Responsible for interviewing, hiring, training, and appraising all directly assigned personnel, Technical Specialist, Lead Technicians, Senior Technicians, Mobile Technician, Coordinators, and outside vendors. Provided a high visibility role focusing on transformational leadership to train, coach, mentor, and support staff. Utilize logistics management skills and knowledge of the full range of logistic services including, transportation, equipment maintenance, property control, and administration. Analyzing systems to determine vulnerabilities, conduct comprehensive risk assessments, and provide solutions to complex problems.
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