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Police Program IT Specialist Resume Example

Resume Score: 80%

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POLICE PROGRAM IT SPECIALIST
Professional Summary

Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experiencein developing and testing a security framework for cloud-based software. Versed in robust network defense strategies. Computer security professional with 26 years of progressive experience.

Skills
  • Performance assessments
  • Group and individual instruction
  • Scheduling
  • Spreadsheets
  • Technical Support

  • Strategic Planning
  • Process improvements
  • Project coordination
  • Implementing security programs
  • Software Deployment
  • Incident Response Management
  • Critical thinking skills
  • Wireshark software
  • Relationship-Building
  • Developing security plans
Work History
Police Program IT Specialist10/2017 to 09/2019
Huntsville Police Department – Huntsville, Alabama

Interfaces with teams to understand technical challenges and provide solution options for new technologies. Compiler's technical, quality, delivery requirements/issues requests for quote/proposal. Ensures that contract service-specific requirements are properly communicated. Technology problems are complete, free of error, and uses sound technical judgment. Capable of generating and presenting upper-level management presentations regarding the supply chain program for all data.

  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Coordinated communication among associations, allies, stakeholders and members to foster sales and connections between departments.
  • Oversaw [Number] projects each year from concept through final delivery.
  • Provided ongoing direction and leadership for program operations.
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
  • Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Coordinated work between multiple departments.
  • Checked programming logs and live broadcasts for conformance with FCC requirements to avoid legal issues.
  • Created standard operating procedures.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Technology Management, IT Specialist 12/2014 to 03/2017
North Carolina Department Of Social Security – Raleigh, North Carolina

Manage North Carolina Data Center; develop teams of technical specialists responsible for the support of IT Hardware and the Annual Disaster Recovery Exercise for the State of North Carolina Social Security Data. Manage tape drive and infrastructure to ensure best practices, continuous improvement in deployment, and support activities. Coordinates and manage the clerical and manual tasks involved in the receipt, verification, storage, turn-in, and issuance of parts, materials, supplies, and equipment. Analyze customer data to identify the root cause, corrective actions, and disaster recovery, as well as reduce time to resolution. Demonstrates continuous effort to improve operations, decrease cycle time and streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.. Monitoring batch cycles online for the state regions, transaction system resources for the mainframe/servers' system for a critical outage to support and restore services. Disaster Recovery Backup Plan and perform quarterly exercises, write a procedure to protect the confidentiality of North Carolina Citizen Information to secure their (Birthdates, Social Security, Addresses, Bank Accounts, Etc.).

  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type].
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Investigated and addressed [Type] system issues to enhance usability and improve functionality.
  • Participated in internal audits regarding quality management system.
Information System Field Service Manager05/1994 to 09/2014
Foxwoods/ MGM Resort & Casino – Mashantucket, Connecticut

Provide an effective first, second, and third level of support. Provides support of 120 applications, including Microsoft Office, Analyzing, defining, and delivering Information Technology support to organizations, and identifying problems with customer requests to achieve the desired product or service. Presenting technical information to non-technicians to achieve an understanding. Responsible for weekly change control and disaster recovery; responsibilities include installing technologies that support new projects, special events, and periodic maintenance procedures. Responsible for the proper training, management, and supervision of 27 Technicians. Responsible for interviewing, hiring, training, and appraising all directly assigned personnel, Technical Specialist, Lead Technicians, Senior Technicians, Mobile Technician, Coordinators, and outside vendors. Provided a high visibility role focusing on transformational leadership to train, coach, mentor, and support staff. Utilize logistics management skills and knowledge of the full range of logistic services including, transportation, equipment maintenance, property control, and administration. Analyzing systems to determine vulnerabilities, conduct comprehensive risk assessments, and provide solutions to complex problems.

  • Installed and provided technical support for [Equipment type] equipment.
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Led team of up to [Number] service technicians in all field activities.
  • Managed quality programs to reduce overdue compliance activities.
  • Devised, deployed, and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management, and customer complaints resolution.
  • Boosted team productivity and efficiency by leveraging top-notch [Skill] and [Skill] abilities.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Education
Bachelor of Science: Cyber Security01/2021American Public Military University- Charles Town, WV
  • Dean's List 2019
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Resume Overview

Companies Worked For:

  • Huntsville Police Department
  • North Carolina Department Of Social Security
  • Foxwoods/ MGM Resort & Casino

School Attended

  • American Public Military University

Job Titles Held:

  • Police Program IT Specialist
  • Technology Management, IT Specialist
  • Information System Field Service Manager

Degrees

  • Bachelor of Science : Cyber Security 01/2021

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