Police Communications Officer, Dispatcher resume example with 6 years of experience
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
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Experience
12/2022 to Current
Police Communications Officer, Dispatcher Firstgroup Plc – Pueblo, CO,
- Answers incoming emergency and non-emergency voice calls
- Dispatched the appropriate agent to scene the through use of radio, phone, and CAD System
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Used radio, telephone and computer system to update first responders with new information
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Identified locations and needs of callers to accurately send assistance.
- Recorded results of service calls to create report summaries for senior management.
- Reported delays, accidents or other traffic and transportation situations.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Kept detailed and updated records of calls in physical and electronic databases.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Maintained contact with units on assignment to deliver further assistance and support when needed.
- Researched vehicle, wanted and missing persons information.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
05/2020 to 08/2022
E911 Dispatcher Ceco Environmental Corp. – Dallas, TX,
- Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls
- Provides lifesaving and pre-arrival instructions to callers in emergency medical situations
- Identifies incorrect or outdated information contained in the CAD
- Dispatches the appropriate agency personnel to scene through use of radio and CAD System
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Used radio, telephone and computer system to update first responders with new information
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units
- Assisted departments with special requests such as Bolos
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
01/2017 to 05/2020
Customer Service Representative Massage Envy – Brea, CA,
- Input citizens appropriate data to process a payment for the correct client
- Provide citizens information on citation, court date, and bills
- Communicate with appropriate client departments to verify citizen's information
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Evaluated customer account information to assess current issues and determine potential solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Consulted with customers to determine the best methods to resolve service and billing issues
- Set up and activated customer accounts to maintain QA satisfaction levels
- Documented conversations with customers to track requests, problems and solutions.
11/2016 to 01/2018
Sales Associate Belk – City, STATE,
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Sold various products by explaining unique features and educating customers on proper application.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Engaged customers in friendly, professional dialogue to determine needs.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
Education and Training
Expected in 02/2023
Master's degree: Computer Science
Maryville University of Saint Louis - St. Louis, MO
Maryville University of Saint Louis - St. Louis, MO
Expected in 05/2021
Master's: Information and Technology, Cybersecurity and
Forensics
Middle Georgia State University - Macon, GA
Middle Georgia State University - Macon, GA
Expected in 07/2019
Bachelor's: Criminal Justice
Kennesaw State University - Kennesaw, GA
Kennesaw State University - Kennesaw, GA
Certifications
- Introduction to Cybersecurity , Ciso - 2023
Additional Information
- Microsoft ATL - Full STEAM Ahead
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Resume Overview
School Attended
- Maryville University of Saint Louis
- Middle Georgia State University
- Kennesaw State University
Job Titles Held:
- Police Communications Officer, Dispatcher
- E911 Dispatcher
- Customer Service Representative
- Sales Associate
Degrees
- Master's degree
- Master's
- Bachelor's
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