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Police Communications Officer, Dispatcher resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Microsoft
  • Excel
  • Powerpoint
  • Call Center
  • CSR
  • Telecommunication
  • CAD
  • R Programing
  • Python
  • Communication skills
  • Typing
  • Data Visualization and Presentations
  • Statistical Analysis
  • Database Programming and SQL
  • Data Integrity Validation
  • Analytical Problem Solving
  • Basic Math
  • Computer Skills
  • Good Work Ethic
  • Team Management
  • Team Building
  • Critical Thinking
  • Problem Resolution
  • Reliable & Trustworthy
  • Reporting and Documentation
Experience
12/2022 to Current
Police Communications Officer, Dispatcher Firstgroup Plc Pueblo, CO,
  • Answers incoming emergency and non-emergency voice calls
  • Dispatched the appropriate agent to scene the through use of radio, phone, and CAD System
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Used radio, telephone and computer system to update first responders with new information
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units
  • Identified locations and needs of callers to accurately send assistance.
  • Recorded results of service calls to create report summaries for senior management.
  • Reported delays, accidents or other traffic and transportation situations.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Maintained contact with units on assignment to deliver further assistance and support when needed.
  • Researched vehicle, wanted and missing persons information.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
05/2020 to 08/2022
E911 Dispatcher Ceco Environmental Corp. Dallas, TX,
  • Answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls
  • Provides lifesaving and pre-arrival instructions to callers in emergency medical situations
  • Identifies incorrect or outdated information contained in the CAD
  • Dispatches the appropriate agency personnel to scene through use of radio and CAD System
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach
  • Used radio, telephone and computer system to update first responders with new information
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units
  • Assisted departments with special requests such as Bolos
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
01/2017 to 05/2020
Customer Service Representative Massage Envy Brea, CA,
  • Input citizens appropriate data to process a payment for the correct client
  • Provide citizens information on citation, court date, and bills
  • Communicate with appropriate client departments to verify citizen's information
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Evaluated customer account information to assess current issues and determine potential solutions
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Consulted with customers to determine the best methods to resolve service and billing issues
  • Set up and activated customer accounts to maintain QA satisfaction levels
  • Documented conversations with customers to track requests, problems and solutions.
11/2016 to 01/2018
Sales Associate Belk City, STATE,
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection
  • Sold various products by explaining unique features and educating customers on proper application.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Adhered to company initiatives and achieved established goals.
Education and Training
Expected in 02/2023
Master's degree: Computer Science
Maryville University of Saint Louis - St. Louis, MO
GPA:
Expected in 05/2021
Master's: Information and Technology, Cybersecurity and Forensics
Middle Georgia State University - Macon, GA
GPA:
Expected in 07/2019
Bachelor's: Criminal Justice
Kennesaw State University - Kennesaw, GA
GPA:
Certifications
  • Introduction to Cybersecurity , Ciso - 2023
Additional Information
  • Microsoft ATL - Full STEAM Ahead

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Resume Overview

School Attended

  • Maryville University of Saint Louis
  • Middle Georgia State University
  • Kennesaw State University

Job Titles Held:

  • Police Communications Officer, Dispatcher
  • E911 Dispatcher
  • Customer Service Representative
  • Sales Associate

Degrees

  • Master's degree
  • Master's
  • Bachelor's

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