police communication technician resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced calm professional, with sixteen years prioritizing high -tension emergency calls while accurately relaying information to public safety personnel. In-depth knowledge of multi-complex computer systems- utilizing investigative resources to assist law enforcement with investigations. Successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Dedicated Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Looking to build upon skills and tackle new responsibilities as a Criminal Analyst in Pueblo or the surrounding area.

  • Utilizes investigative resources such as CCIC/NCIC/NLETS, CoCOURTS, TLO, Coplink, DOR, DMV , ISO ClaimSearch, OpenFox, CITRIX, SAF2TEL
  • Excellent work ethic
  • Trustworthy
  • Honest
  • Practices Confidentiality
  • Great telephone etiquette
  • Analytical skills
  • Detail-oriented
  • Critical thinking
  • Responsible
  • Information intake
  • Computer-aided dispatching
  • Clerical
  • Basic life support understanding
  • Teambuilding
  • Adaptability
Work History
02/2005 to Current
Police Communication Technician Verizon Pasadena, CA,
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Entered DOC /DCJ warrants for Department of Corrections and Department of Criminal Justice.
  • Document CICJIS entries and cancellations for Court warrants
  • Utilize investigative resources including but not limited to National and Colorado Crime Information (NCIC/CCIC), National Law Enforcement Telecommunication System (NLETS), CoCourts, TOL, Coplink, DOR, DMV, ISO ClaimSearch, CITRIX, and OPENFOX.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used CAD (Computer Aided Dispatch) technology to track and maintain case incident numbers and logs.
  • Received 911 and non-emergency calls to dispatch calls to appropriate agencies and officers on duty.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Read system maps and caller information, and documented all details in system.
  • Answered calls from automatic routing system and took basic information from callers.
  • Received and Processed SAFE2TEL tips and sent to appropriate channels
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
06/1990 to 02/2005
Customer Service Agent Anheuser-Busch Inbev Austin, TX,
  • Work history experience and skills available upon request
08/1989 to 06/1990
Secretary Allstate Insurance Co City, STATE,
  • Work experience and skills available upon request
Expected in
: Psychology
Colorado State University - Pueblo - Pueblo, CO
Expected in
: Computer Technology
Pueblo Community College - Pueblo, CO
Expected in
: Digital Technology And Basic Electricity
Regents College - ,
Expected in 06/1989
High School Diploma:
Centennial High School - Pueblo, CO

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Resume Overview

School Attended

  • Colorado State University - Pueblo
  • Pueblo Community College
  • Regents College
  • Centennial High School

Job Titles Held:

  • Police Communication Technician
  • Customer Service Agent
  • Secretary


  • High School Diploma

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