LiveCareer-Resume

Police Communication Operator resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated Police communications operator with three years of experience accurately processing calls for service and getting the community the help they need. I became well knowledgeable of the job and its duties, and can process information under high stress situations in a timely manner. I also am a trainer for the department and help mold future employees. I am professional, detail-oriented and organized. I learn very quickly and perform well under pressure. I can also accurately process information and enter it into computer systems.

Skills
  • Customer service
  • Team building
  • Multitasking
  • Leadership
  • Ability to work under pressure
  • Problem solving
  • Perseverance and motivation
  • Confidence
  • Organization
Education and Training
Forsyth Technical Community College Winston-salem, NC Expected in : Associates Degree - GPA :
Experience
Milacron - Police Communication Operator
Hopkinsville, KY, 08/2017 - Current
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed class to become a certified trainer for the department and have helped train future employees.
  • Completed all trainings through the department to become well knowledgeable with all job tasks.
  • Completed Departmental modules to be able to apply for promotions in the future.
  • I had to process information in a timely manner in very high stress situations.
  • I dispatched police and firefighters to calls for service.
  • I had to maintain an accurate CAD computer system log while having full room awareness.
  • Answered many calls per night in fast-paced environment, transferring callers to appropriate personnel.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Lowe's Companies, Inc. - Restaurant Hostess/Waitress
Sioux Falls, SD, 08/2016 - 08/2017
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, and soups for all guests I waited on.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Hooters - Hooter's Girl/Bartender
City, STATE, 08/2014 - 08/2016
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Helped drive average ticket increases by upselling customers from shelf to premium brands.
  • Trained new hooters girls and increased their knowledge of all on the job requirements.
  • Prepared mixed drinks and poured wine, beer and nonalcoholic beverages.
  • Handled large parties and provided excellent customer service.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
McDonald's - Team Member
City, STATE, 10/2012 - 09/2014
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Served orders to customers at windows, and counters.
  • Verified orders and bagged items for easy transport.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Completed side work tasks, including restocking condiments and cleaning the restaurant.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Effectively worked with teammates and openly invited coaching from management team.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.

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Resume Overview

School Attended

  • Forsyth Technical Community College

Job Titles Held:

  • Police Communication Operator
  • Restaurant Hostess/Waitress
  • Hooter's Girl/Bartender
  • Team Member

Degrees

  • Some College (No Degree)

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