Police Communication Operator resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Dedicated Police communications operator with three years of experience accurately processing calls for service and getting the community the help they need. I became well knowledgeable of the job and its duties, and can process information under high stress situations in a timely manner. I also am a trainer for the department and help mold future employees. I am professional, detail-oriented and organized. I learn very quickly and perform well under pressure. I can also accurately process information and enter it into computer systems.
Skills
Customer service
Team building
Multitasking
Leadership
Ability to work under pressure
Problem solving
Perseverance and motivation
Confidence
Organization
Education and Training
Forsyth Technical Community CollegeWinston-salem, NCExpected in ā ā:Associates Degree - GPA:
Experience
Milacron - Police Communication Operator Hopkinsville, KY, 08/2017 - Current
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Completed class to become a certified trainer for the department and have helped train future employees.
Completed all trainings through the department to become well knowledgeable with all job tasks.
Completed Departmental modules to be able to apply for promotions in the future.
I had to process information in a timely manner in very high stress situations.
I dispatched police and firefighters to calls for service.
I had to maintain an accurate CAD computer system log while having full room awareness.
Answered many calls per night in fast-paced environment, transferring callers to appropriate personnel.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Lowe's Companies, Inc. - Restaurant Hostess/Waitress Sioux Falls, SD, 08/2016 - 08/2017
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Prepared salads, and soups for all guests I waited on.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Hooters - Hooter's Girl/Bartender City, STATE, 08/2014 - 08/2016
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Engaged in small talk with patrons to build rapport and earn repeat business.
Helped drive average ticket increases by upselling customers from shelf to premium brands.
Trained new hooters girls and increased their knowledge of all on the job requirements.
Prepared mixed drinks and poured wine, beer and nonalcoholic beverages.
Handled large parties and provided excellent customer service.
Worked with management to plan and implement special events to boost customer numbers and profits.
Monitored patrons to keep alcohol consumption at designated levels.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Made product recommendations to customers based on preference, food pairings and special promotions.
McDonald's - Team Member City, STATE, 10/2012 - 09/2014
Followed all established restaurant practices and procedures by delivering food which met quality standards.
Served orders to customers at windows, and counters.
Verified orders and bagged items for easy transport.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Safely prepared, assembled and presented food to satisfy customers and fill orders.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Completed side work tasks, including restocking condiments and cleaning the restaurant.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Effectively worked with teammates and openly invited coaching from management team.
Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
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