Experienced Police Communication Operator with eight years of experience and four year of military service. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Skills
Demonstrated ability to making decisions
Learn quickly, thinking rationally, and exercising good judgment
Work effectively in diverse team environment
Outstanding communication skills; strong ability to communicate effectively and professionally via e-mail, telephone, in-person, and by radio
Solid ability to pay close attention to every detail
Good knowledge of basic computer programs such as Microsoft Word, Excel, and data entry
Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a “can do” attitude
Solid ability to work in a team environment along with the ability to work independently with minimal supervision
Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions
Experience
07/2017 to Current
Police Communication OperatorMilacron – Dallas, TX,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, contact fire and EMS when needed, and tracked data in real-time.
Used radio, telephone and computer system to dispatch officers, update officers with new information, log all activities, and provide assistance to students, visitors, faculty, and staff.
Took caller information, and documented vital details in call tracking and assignment system.
Executed new training initiative to improve skills from within.
Identified and reported performance and personnel issues negatively impacting dispatch to the supervisor.
Monitored employee performance, and conducting retraining to correct problems and optimize productivity.
Trained newly hired employees on dispatch equipment and operations.
Established solid working relationships with peers, through effective communication, respect, and teamwork.
Assisted in setting schedules, worked with supervisor to optimize operational procedures and establish clear training objectives.
Identified and communicated to management regarding areas needing additional training.
Monitored and acknowledged alarm systems.
Effectively communicated in-person, telephone, and via radio.
NCIC certified and maintained since January, 2013
Upheld a high level of confidentiality of sanative information.
Operated and monitored the university camera system.
05/2016 to 07/2017
Police Communication OperatorMilacron – Franklin, MA,
Responded to emergency calls and situations.
Looked up suspects information and vehicle registrations on NCIC, Police Pak, AlaCop, CAD, and department files.
Worked on computerized calling systems and computer software to view maps.
Looked up information and record calls and messages while maintaining detailed records of calls and activities.
Prioritized emergency and non-emergency calls and dispatched officers appropriately.
Received high volume of emergency and non-emergency calls.
Dispatched emergency and non-emergency calls while maintaining appropriate radio contact throughout.
Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
Handled emergency and standard communications between law enforcement personnel and the public.
Produced accurate reports and notified other law enforcement agencies when needed.
Receive and transmit calls to Law Enforcement officers on complaints, crimes in process and general police communications.
09/2012 to 05/2016
Police and Fire Communication OperatorRainbow City Police Department – City, STATE,
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Used radio, telephone and computer system to communicate with first responders and provide updated and new information.
Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Education and Training
Expected in
: Psychology And Creative Writing Jacksonville State University - Jacksonville , GPA:
Expected in
Certification : Maritime Law Enforcement Specialist FLETC - Federal Law Enforcement Training Center - Charleston, SC, GPA:
Expected in 05/2008
High School Diploma: Grove City High School - Grove City, OH GPA:
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