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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experienced Police Communication Operator with eight years of experience and four year of military service. Adept at being a calm force for callers while gathering details police and other first responders need to help resolve situations. Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.

Skills
  • Demonstrated ability to making decisions
  • Learn quickly, thinking rationally, and exercising good judgment
  • Work effectively in diverse team environment
  • Outstanding communication skills; strong ability to communicate effectively and professionally via e-mail, telephone, in-person, and by radio
  • Solid ability to pay close attention to every detail
  • Good knowledge of basic computer programs such as Microsoft Word, Excel, and data entry
  • Solid ability to be results-oriented that makes a difference, taking initiative to make things happen, accepts accountability and has a “can do” attitude
  • Solid ability to work in a team environment along with the ability to work independently with minimal supervision
  • Solid ability to exercise good judgment and discretion in selecting methods and techniques for obtaining solutions
Experience
07/2017 to Current
Police Communication Operator Milacron Dallas, TX,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, contact fire and EMS when needed, and tracked data in real-time.
  • Used radio, telephone and computer system to dispatch officers, update officers with new information, log all activities, and provide assistance to students, visitors, faculty, and staff.
  • Took caller information, and documented vital details in call tracking and assignment system.
  • Executed new training initiative to improve skills from within.
  • Identified and reported performance and personnel issues negatively impacting dispatch to the supervisor.
  • Monitored employee performance, and conducting retraining to correct problems and optimize productivity.
  • Trained newly hired employees on dispatch equipment and operations.
  • Established solid working relationships with peers, through effective communication, respect, and teamwork.
  • Assisted in setting schedules, worked with supervisor to optimize operational procedures and establish clear training objectives.
  • Identified and communicated to management regarding areas needing additional training.
  • Monitored and acknowledged alarm systems.
  • Effectively communicated in-person, telephone, and via radio.
  • NCIC certified and maintained since January, 2013
  • Upheld a high level of confidentiality of sanative information.
  • Operated and monitored the university camera system.
05/2016 to 07/2017
Police Communication Operator Milacron Franklin, MA,
  • Responded to emergency calls and situations.
  • Looked up suspects information and vehicle registrations on NCIC, Police Pak, AlaCop, CAD, and department files.
  • Worked on computerized calling systems and computer software to view maps.
  • Looked up information and record calls and messages while maintaining detailed records of calls and activities.
  • Prioritized emergency and non-emergency calls and dispatched officers appropriately.
  • Received high volume of emergency and non-emergency calls.
  • Dispatched emergency and non-emergency calls while maintaining appropriate radio contact throughout.
  • Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.
  • Handled emergency and standard communications between law enforcement personnel and the public.
  • Produced accurate reports and notified other law enforcement agencies when needed.
  • Receive and transmit calls to Law Enforcement officers on complaints, crimes in process and general police communications.
09/2012 to 05/2016
Police and Fire Communication Operator Rainbow City Police Department City, STATE,
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to communicate with first responders and provide updated and new information.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
Education and Training
Expected in
: Psychology And Creative Writing
Jacksonville State University - Jacksonville ,
GPA:
Expected in
Certification : Maritime Law Enforcement Specialist
FLETC - Federal Law Enforcement Training Center - Charleston, SC,
GPA:
Expected in 05/2008
High School Diploma:
Grove City High School - Grove City, OH
GPA:

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Resume Overview

School Attended

  • Jacksonville State University
  • FLETC - Federal Law Enforcement Training Center
  • Grove City High School

Job Titles Held:

  • Police Communication Operator
  • Police Communication Operator
  • Police and Fire Communication Operator

Degrees

  • Some College (No Degree)
  • Certification
  • High School Diploma

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