Pmo Project Manager resume example with 16 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Over 15 years of work experience, with 10 years of IT management professional with experience in planning, developing and implementing proprietary software product and integrating enhancement with latest features using Agile/Scrum. Proven leadership track record of project/product management using Agile and Waterfall methodologies. Drive definition and implementation of quality standards, processes and quality improvement programs. Scrum Master Certified & ITIL, ISTQB professional.

Possess strong product/project IT technical knowledge and organization skills. Talented at educating others on features of software and adapt Scrum. Expert in handling large-scaled, multiple projects and leading Project/product from Initiation through to Implementation. Self-starter and quick learner who manages multiple tasks with minimal assistance from others. Drives for Superior results & has passion to win. Inspires continuous improvement & breakthrough thinking.

  • SCRUM/Agile/Waterfall/SAFe
  • Product Development &   Implementation
  • Project Management & Risk Analysis
  • Iterative development
  • Risk mitigation and management
  • EMV Certifications -ATM,POS
  • Stakeholder Management
  • Systems Development Life Cycle (SDLC)
  • Kanban & Continuous Integration
  • Plan view management
  • Program/Portfolio Management
  • Release Management
  • PMO Development
  • Communication Management
  • Testing&Quality Management
  • Key Metrics & Client Relations
  • Time, Cost & Scope Mgt.
  • Change management
  • Work History
    03/2016 to Current PMO Project Manager Verizon Communications | Temple Terrace, FL,
    • Managed 3 Portfolio's for Verifone Application Development Center using Planview.
    • Resources up to 100 Resource on a portfolio and total Portfolios up to 300.
    • Facilitating and interacting by bridging gap between business units and technology via building a PMO processes for major organizations Managed Project Portfolio of over 100 Projects and 3 Applications Portfolios concurrently and trained over 10 Project Managers with in the Budgets.
    • Specialized in developing processes to track and report on investment Portfolio of Projects with Portfolio Management, Project Management, Program Management,Resource Management, Change Management, Risk Management, Governance, Time Management, Issue Management, Stage Gates and others for Enterprise project portfolios that focus on budget tracking and cost savings.
    • Engineering of Process Workflows, Procedural Guidelines, Step Descriptions, and Templates & Forms Design with Training Project Managers.
    • Designed, developed and managing the ADC portfolio operating model and roles and responsibilities.
    • Collaborated with the business to deliver functional and enterprise level capabilities and ensure they align to the projects supporting their portfolios.
    • Advise Project Managers on the management of project scope, issues, schedules, requirements, resource assignments/allocations, deliverable, budgets, risks and communications.
    • Developed a set of executive and portfolio related dashboards to communicate up and down the organization the status of the program portfolio.
    • Currently Managing the intake and demand management function and maintains the capital and expense budgets across the program portfolio
    • Tracking, monitoring and managing resource and capacity management conflicts and demands Ensure the initiation and closure of programs/projects are properly executed and reflected in the project management and time reporting using Planview.
    • Updated and maintain the enterprise program portfolio prioritization database tracking all ADC technology initiatives.    
    • Prepared ADC Projects status report for the regularly scheduled program portfolio reviews with the program management director, ADC Head, Product Management Director.
    • Provide, in the VP program reviews, status updates of the programs, projects and resources for assigned program portfolio and provided explanations for key variances and issues.
    • Communicate project portfolio updates, accomplishments, change requests, risks and issues.
    • Publishing monthly executive summary of key IT programs and people resources.
    • Experience managing various software development methodologies and principles (Agile, Iterative, Waterfall) required.
    • Strong experience with Agile, Scrum, or other rapid application development teams to deliver technology solutions that meet customer expectations for timeliness and quality.
    • Extensive experience with PPM & Agile tools – Planview,Change Point JIRA, Confluence, Zephyr, etc.
    • Experience in using HP-ALM and generate reports.
    • Manage project escalations and drive project issue resolution to ensure timely and successful project launches.
    • Validate compliance within the team's global PMO user base and drive continual improvements

    Achievements at Verifone:

    • Managed the ADC Portfolio Management for 3 Verticals of Programs using plan view.
    • Managed and shared the ADC  KPI, Interlock, PPM, AMDOCS Cases Report, Time sheet Compliance, Root Cause reports, PPP Report,Created VS resloved to CTO,SVP,VP,Program management directors.
    • Implemented successfully Portfolio Management, Project Management, Program Management, Resource Management, Change Management, Risk Management, Governance, Time Management, Issue Management, Stage Gates and others for Enterprise project portfolios that focus on budget tracking and cost savings.
    • Improvements – Lead improvements in on time delivery, Requirements and Systems engineering, and sustaining engineering projects for the Application Development Business Unit.

    03/2012 to 02/2016 Agile Project Manager/Scrum Master/Kanban Coordinator Mastercard | Austin, TX,
    • Managed Multiple ATM Projects,Application Customization,Development, Implementation and Deployment etc.
    • SCRUM and PMI Methodologies with Remote Teams (US & International) Budget of up to $2M per Project and total Portfolio of $20M.
    • Agile product and program management experience in a software development environment with specific deep experience and functional expertise in Financial (ATM) and Retail domains.
    • Managed 3 Projects, Application Customization, Development, Implementation and Deployment. 
    • SCRUM and PMI Methodologies with Remote Teams (US & International) Resources up to 16 Resource on a team and total Portfolio up to 32.
    • Involved in Analyzing Business Requirement Document, System Requirement Document, and detailed level Document with the solution managers, Product owner.
    • Concurrently managed all the 3 scrum teams with multiple dependencies within and outside teams under tight timelines in a large, complex live-to-sight software deployment.
    • Work diligently with product owner to update Plan view tool with Project definition, schedule tasks, allocate resources, generate reports etc.
    • Delivery of projects aligned to overall business and technology strategies and architectures.
    • Manage Vendors, SOWs, Procurement, Budgeting, Budget Approval, Maintain Resources, Track Capitalization and Expenses, Resource Budgeting. 
    • Manage schedule, manage budget, manage status reports, coordinate with technical team and business, communicate with leadership, and escalate risks/issues as appropriate.
    • Prepared Project Plan, communication matrix, escalation matrix aligned to customer objectives and updated in the confluence. 
    • Accountable for establishing and managing the agile framework for governance of Scrum and quality Delivery Accountable to promote better vertical visibility of scrum teams: Cost, resources, risks etc.
    • Interface with the Team Leads:  Business, BA, Validation, Development, and SME.
    • Organized backlog grooming, sprint/increment planning, facilitated daily scrums, retrospective and software demo,solved impediments
    • Worked closely with Product Owner in backlog management and continuous delivery of features. 
    • Managed the life cycle of user stories, from sprints' ideation to deployment. Coordinated and managed monthly releases.
    • Ensured the team is assessing velocity and capacity accurately, worked with all stakeholders to guarantee the team commits to right number of user stories depending on available capacity. 
    • Responsible for monitoring and managing Core Program Management expectations and coordinate/execute corrective action to address gaps.          
    • Responsible for communicating expectations and milestones for release updates to Engineering managers.  
    • Interface with project teams (particularly project managers, product managers & BA's) to make sure that stories and other project deliverable to the platform team are of sufficient quality and provided in a timely manner.   
    • Used JIRA for all Agile Scrum Change managements to track product defects and tasks for teams.
    • Served as Scrum Master overseeing 4 successful consecutive release cycles, increasing content by 20%, decreasing bugs 25% and assuming 100% functionality with each cycle. 
    • Practice SCRUM Methodology – Manage Sprint Estimation, Sprint Planning, Sprint Demos, Sprint Retroactive manage and document action items.
    • Work with Product owners in prioritizing User Stories and Grooming Backlog using Agile Methodologies.
    • Executing the plan ensuring that all Project Team Members complete their assignments according to plan.
    • Coordinate with the platform development lead, solution managers, and product owners to do sprint and release planning for the platform.
    • Reported software defects and worked with business analysts and developers to resolve technical/functional issues.
    • Responsible for establishing schedule and process for product/iteration demo's and facilitate across scrum teams.
    • Responsible to implement and execute disciplined Change control process including communication, estimation and impact to scrum teams and testing.
    • Certified applications with PCI compliance as per the guide lines given by Payment Card Industry.
    • Certified different version of the ATM application with EMV Brand Approval, ADVT and TIP, Network. 
    • Checking the status of the execution of each test case (PASS/FAIL) in QC, Daily/Weekly status reports for the release.
    • Review all the project development, test deliverable (test cases, test reports, defect log reports etc) and sign off. 
    • Identify and remove impediments to the ability of the team to deliver the product/platform goals and deliverable.
    • Maintain a platform backlog (non-project technical debt, refectory tasks needed etc) and track work against those tasks.   
    • Work with architecture and engineering teams in distributed locations to drive planning, issue resolution, and development on platform & project specific technical topics.
    • Oversee the day-to-day progress of Agile, Waterfall & Hybrid based development project(s) and release initiatives with regard to time, budget, scope and quality. 
    • Run multiple projects with multiple work streams from start to finish utilizing SCRUM Agile Methodology in two-week iterations.
    • Creating Scrum artifacts & Big Visible Information Radiator (BVIR) of Burn Up and Burn Down charts.
    • Experience in preparing the providing the cycle time matrix, Lead time, Velocity to the project stake holders.
    • Executing the plan ensuring that all Project Team Members complete their assignments according to plan.
    • Ensured teams are practicing in core agile principles of collaboration, prioritization, team accountability and  visibility.
    • Supported UAT test issued by working with end-users and technical staffs and documented UAT test results.
    • Good Knowledge and or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
    • Monitoring and controlling the work to ensure that the project remains on track and in control.
    • Worked with Kanban triage group to discuss about the due dates of defects.
    • Maintained Kanban practices in the team and Implemented Feedback loops and manage the Kanban flow, Improved the collaboration and evolve experiently.
    • Maintained the work in progress limits for the Kanban team in Dev and QA.
    • Provided Kanban team metrics like lead time, cycle time, SLAs.
    • Closing the project to formalize acceptance of the project result and release project resources.
    • Achievements at NCR:
    • Agile Project Manager efficiently and successfully developed Scrum and Kanban and managed multiple software projects up to $20 million in budget.
    • Coached Scrum/Agile Project Management Methodology especially Coached and on boarded teams that are new to agile best practices, always looking for ways to improve productivity.

    02/2005 to 02/2012 Senior Team Lead, PS Consultant II, Europe Region Manager NCR | City, ,
    • Responsibilities   include   managing   a   large   team   of   Developers, quality   assurance   professionals, Contractors across the NCR offices that are stationed at various client sites.
    • Managed 15 Clients, ATM, POS, PCI, EMV Application Customization, Development and Implementation & Network Certifications.
    • Waterfall, Iterative and Agile Methodologies with Remote Teams (India &International)
    • Budget of up to $3M per Project, total Portfolio of $25M   
    • Directly reported to the Director and VP of the financial and Retails divisions.
    • Developed, maintained, and tracked project plans including WBS, schedule, scope, risks, and change management throughout the SDLC.
    • Interfaces and negotiates with customer with regard to project estimates, schedules and deliverable.
    • Partnered  with  the  Business  Users  for  the  requirements  management from  project  initiation  through implementation to empower business teams to adapt the new automated process for quality control purposes Working as PS manager for the entire project, reviewed specification & documents and involved in ROM,RFP(Phase and provided the Estimates) Interacting with Solution Managers, Architects, Test Lead, Business Analysts and Technology Lead to monitor the overall progress of the projects and planning of various releases.
    • Mapping client's requirements and providing them best solutions involving evaluation and definition of the scope of the project and finalization of the project requirements.
    • Managing & leading team members; allocating resources among team members and guiding team members till final delivery.
    • Holding review meetings to monitor progress of the project as per schedule, and ensuring timely completion & delivery of the project to the client.
    • Handling resource allocations and setting up of communication channels across the various horizons of the organization structure. 
    • Provided   Functional,   Automation,   performance   testing   technical support across   all   NCR   clients   as needed
    • Experienced in Analyzing Business Specifications and developing Test Strategy, Test Plan, Test Cases, Test Script and execution framework.
    • Well experience in Test Estimation, Test planning, documentation, defining and executing the Test cases using Automation tools as well as manual.
    • Maintaining and setting up application/test environments, test data and other prerequisite before starting the testing efforts. 
    • Extensive experience in tracking bugs using Bug tracking tools such as Test Link, Test track Pro, MKS IM, JIRA, QC, and MANTIS, ALM.
    • Working experience in using the Confluence, Jenkins, QTP, ATM Test Lab, Test Partner and Selenium. 
    • Used advanced Object Identification Techniques like XPath, CSS, Fire Bug, Web Table, HTML DOS Windows.
    • Good experience in Selenium IDE, WebDriver, GRID, ANT, TestNG, Jenkins, Cucumber, Mavens.
    • Attend the regular client call and discuss the weekly status with the client.
    • Ensure the timely delivery of different project milestones. 
    • Worked under minimal supervision from engagement to production hand off.
    • Establish and manage all vendor relationships relating to testing tools and best practices.
    • Responsible for assembling, and Training the NCR India, Europe, Philippines Testing focusing on all testing best practices and testing tools.
    • Having 3 Years’ experience in managing the vendor companies Level Four (FIS), Sonata, and Value Labs etc.
    • Performance Management: Establishing clear objectives, Provide constant feedback on performance, Assign review scores/ratings and Track progress

    Achievements at NCR:

    • Designed, developed and implemented and deployed ATM, Retails POS Solutions for the clients BOA, Sun   Trust,   Chase,   First   data,   Fiserv,  ANZ, Ensenta,   Regions,   Fiththrid,   TD   Bank,   RBS,   RBC,   Citizens Bank, CertificationsCommerzbank,   Nationwide,   ALDI,   Debenhams,   Raise  Bank, UniCop, Deutsche Bank, Walmart, TESCO, Coop Italia, Best Sellers.   
    • Created proof-of-concept prototype applications for demonstration and evaluation purposes.       
    • Developed custom software solutions for ATM, POS, Kiosks for different clients. Successfully setup test engineering teams across different verticals of the business units of NCR.   
    • PS Manager effectively co-managed with up to 3 Project Leads, 3 QA Leads at one time – Budget, Forecast, Unfilled Roles, and over / Under Allocations of Resources (human).
    • Managed the India, Europe, Philippines ATM and Retail PS Test Engineering teams.

    02/2005 to 02/2012 Software Engineer IRIS | City, ,
    • Provides consulting and design services to help individuals and businesses obtain powerful IT solutions.
    • Involved in 1 Project and 3 sub-modules, Interface, Development, Implementation and Testing.
    • Waterfall and V Methodologies with Remote Teams (US).
    • Budget of $ 0.5 M for project, total Projects of $2 M. Prepared and Implemented Code for user module using Visual Basic 6.0.
    • Test Case Design, Review and Test Case Execution along with creation of Test Data.
    • Writing, Enhancing and Executing Test scripts. Performed different kinds of manual testing like Functional, System, Boundary, and Integration and End-to-End tests during different phases of testing.
    • Achievements at IRIS
      Successfully designed, launched and presented POC (Proof of Concept) to Leadership. Recommendation was adopted and realized as a permanent Solution for clients.

    Software/Tools-Skill Set
    Expected in Master of Science | Computer Applications Madras University, Chennai, GPA:

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    Resume Overview

    School Attended

    • Madras University

    Job Titles Held:

    • PMO Project Manager
    • Agile Project Manager/Scrum Master/Kanban Coordinator
    • Senior Team Lead, PS Consultant II, Europe Region Manager
    • Software Engineer


    • Master of Science

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