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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-achieving project management professional possessing excellent communication, organizational and analytical capabilities. With more than 19 years working in cross-functional environments, devises innovative solutions to resolve business and technology challenges within the project, program and portfolio management disciplines.

Highlights
  • Complex project management
  • Large program management
  • Portfolio management
  • Productivity improvement
  • Process improvement
  • Budgeting and forecasting
  • Strategic planning
  • Coaching and development
Education
University of Phoenix Phoenix, Arizona Expected in 2013 Masters : Business Administration - GPA : GPA: 3.3

Business Administration GPA: 3.3

We Build Character Non-Profit , Michigan Expected in 2012 Graduate : Elevate CIO Mentoring Program - GPA :

Special Achievement Award

Project Management Institute Newtown Square, PA Expected in 2000 Project Management Professional Certification : - GPA :

PMP #30380

Wayne State University Detroit, Michigan Expected in 1994 Bachelor of Science : Business Administration - GPA : GPA: 3.4

Business Administration GPA: 3.4

Accomplishments
  • Semi-finalist in the PM Solutions' 2012 PMO of the Year Award
  • Automated project artifact creation across deliverables that is projected to reduce operating costs by $709,863 (or 8,380 effort hours) annually
  • Identified, planned and executed an interim product release solution that allowed MOTOR to complete external usability testing early in the product lifecycle
  • Improved MOTOR internal customer satisfaction ratings with the PMO by 20% over a six month period by launching a low hanging fruit campaign that addresses organizational pain points
  • Led the Tweddle Group Training Department to secure its largest training contract at over $1 million through sound project management and customer engagement practices
Experience
Abb Ltd - PMO Manager
Vega Baja, PR, 05/2008 - Current
  • Improve the MOTOR project management maturity level by establishing a PMO and developing a project management methodology that aligns with industry standards.
  • Oversee the strategic selection and resource allocation of three portfolios totaling $10 million
  • Train, coach and mentor a team of 15 project managers at varying skill levels on project management principles, the MOTOR project management methodology and use of the corporate enterprise project management tools.
  • Implement and administer an enterprise project management system, MS Project Server Online, to help manage portfolio of projects within the organization for project managers, resource managers and executives.
  • Utilize MS Project Server to determine resource demand and capacity for the MOTOR portfolio of products.
  • Implement and manage a portfolio planning process that integrates the project management and product management lifecycles.
  • Work with the Chief Technology Officer to realize the vision of having reliable schedules, quality products, and predictable costs through the use of metrics, root cause analyses, and process improvements.
  • Perform benchmarking against other Hearst Business Media business units and technology companies in the industry to continuously improve PMO best practices.
  • Project manage high risk, complex application development, content development and infrastructure projects as needed.
Equinix, Inc. - Project and Program Manager
Atlanta, GA, 10/2002 - 03/2008
  • Manage the budget, scope, timing of technical training projects for major original equipment manufacturers (OEMs) with average annual revenue of $2 million.
  • Provided leadership, direction and human resource management to a projectized team of technical writers, instructional designers, electronic publishers, graphic artists, animators and computer programmers.
  • Implemented an enterprise project management system, MS Project Server, to help manage portfolio of projects within the organization for project managers, resource managers and executives.
  • Created project health performance indicators that apprised members at all levels of the organization of project status.
  • Acted as the resource manager for all training department resources.
  • Utilized MS Project Server to determine workload/allocation status.
  • As the Project Server Administrator, developed custom views in MS Project Server to manage project risks, monitor resource workload allocation and monitor earned value.
  • Champion the project management steering committee to identify best practices, develop templates for consistent use across the organization, and improve project scope, cost and quality control.
  • Work with Business Development to develop project proposals and presentations to customers which showcase project management practices.
Addx Corporation - Program Manager
New Orleans, LA, 2001 - 10/2002
  • Provided leadership and direction to a cross functional team of design, mechanical and manufacturing engineers, program coordinators, supply chain specialists, quality control inspectors and the AFL supply base to design and manufacture electrical distribution system (EDS) components for OEMs.
  • Worked with AFL Purchasing to procure design and manufacturing services within the AFL supply base.
  • Managed program budgets totaling $14 million.
  • Provided support to AFL Account Managers to reconcile program costs with OEMs.
  • Provided support to the Sales team to develop strategies for commodity-based implementation of AFL products across customer platforms.
Addx Corporation - Program Manager
Norfolk, VA, 1999 - 2001
  • Provided leadership, direction and human resource management to the Workshop Manual Department comprised of project managers, team leads, technical authors, diagnostic engineers and administrative assistants.
  • Worked with customers to identify and satisfy business needs and resolve program issues.
  • Served as the primary liaison between the SPX Workshop Manual Department and Ford Motor Company.
  • Developed proposals and secured annual revenue of $4.2 million.
  • Managed the department's $4 million inancial budget and reported status internally and externally.
  • Prepared cost analyses and budget forecasts to determine resource requirements, capital expenditures, and training needs.
  • Worked with the Information Technology Department to design and develop an Enterprise Resource Planning (ERP) infrastructure for the company.
  • Worked with the Business Development team to develop a strategic business plan for increased annual revenue.
  • Project management champion responsible for working with project managers to develop and implement companywide project management practices and work with Human Resources to develop project management skill levels and career paths.
Us Government Other Agencies And Independent Organizations - Project Manager
Amado, AZ, 08/1995 - 10/1999
  • Managed the project scope, timing, budget and resources on new vehicle introduction, curriculum and performance improvement training projects for Ford Motor Company and General Motors.
  • Provided leadership, direction and human resource management to a projectized team of technical writers, instructional designers, electronic publishers, graphic artists, animators and computer programmers.
  • Produced web and computer-based training, distance learning, self-study (reference book and VHS tape), and classroom instruction programs.
  • Developed project proposals, which included assumptions, budget breakdowns, definition of work, and project schedules.
  • Developed and executed project plans.
  • Developed project schedule templates that the customers used as a requirement for all suppliers
C.H. Robinson Worldwide, Inc. - Logistics Representative
Tampa, FL, 1991 - 08/1995
  • Total Package Fielding Provided logistical support and analysis of weapon systems generated through the Total Package Fielding program.
  • Compiled and computerized vehicle and component repair parts and materials lists for the Logistics Support Program Office.
  • Assisted in writing sections of logistical support and system fielding plans for major combat systems programs.
  • Resolved requisition status problems through follow-up with the U.S. Government.
  • Assisted in developing computer programs to improve the analysis and tracking of items within the U.S. Army Supply System.
Professional Affiliations
  • Project Management Institute (PMI) Great Lakes Chapter Member
  • PMI Great Lakes Chapter Corporate Outreach
  • MPUG (Microsoft Project User Group) Member
  • MPUG Detroit Chapter Board Member
  • Cornerstone Schools Partner Mornings Program Mentor
  • We Build Character Non-Profit Volunteer Committee
Skills
  • MS Project Server administration (2007, 2013)
  • MS Project (2007, 2013) Advanced Level
  • Budgeting and forecasting
  • Strategic planning
  • Coaching and development

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Resume Overview

School Attended

  • University of Phoenix
  • We Build Character Non-Profit
  • Project Management Institute
  • Wayne State University

Job Titles Held:

  • PMO Manager
  • Project and Program Manager
  • Program Manager
  • Program Manager
  • Project Manager
  • Logistics Representative

Degrees

  • Masters
  • Graduate
  • Project Management Professional Certification
  • Bachelor of Science

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