WIRELESS CARRIERS 15+ YEARS (SPRINT, ALAMOSA PCS, US CELLULAR, VERIZON, AT&T, T-MOBILE)
Field Project Management and Network Operations Management Roles
Qualified competitive subcontractor bids prior to execution of contracts
Educated general contractor personnel on the quality standards throughout the construction process
Obtained notices of completion and compliance certifications from all of the construction administration consultants
Reviewed and investigated Proposed Change Order Requests (PCOR)
Stayed consistent with project schedules and plans for all site installations
Managed tower construction project for Alamosa PCS and Element Mobile start-ups
Network Operations and Construction Management for Alamosa PCS/Sprint PCS, Element Mobile in Wisconsin Market
Managed cellular 2G/3G, GSM upgrades and cell site construction for Alamosa PCS/Sprint PCS, Element Mobile
Managed costs and timing of construction to meet the customer's need
Submitted all documentation closeout information required by the customer
Managed vendor activities and costs to achieve targeted profit margin
Processed and managed antenna system sweep test for all projects and customers
Managed multiple cell site development projects for wireless carriers and Tier 1 general contractors including but not limited to Sprint PCS, Alamosa PCS, Element Mobile, US Cellular, and Verizon
Led Project Management for site audits, antenna swaps for Sprint PCS/Alamosa PCS, Element Mobile, Einstein Wireless, US Cellular while accountable for scope, schedule, and budget for all projects
Contracted Environmental and A&E companies to complete Wireless Compliance (NEPA, SHPO, NPA, CEQA, FAA, FCC)
Evaluated current leases to establish if scope of work will require a Notice, Consent or Amendment
Order EMF studies, structural and title reports
Work with City and County jurisdictions for permitting compliance
Evaluated new equipment / services introduced to network to ensure fully supportable for performance objectives.
Developed project timelines, and oversee introduction of new equipment and services into the network
Supervised resolution of hardware and software issues on SONET, DWDM, and Ethernet equipment
Worked closely with Engineering, Planning, and the Vendors to ensure the integrity of the network
Performed root cause analysis on network outages and develop procedures to prevent future outages
Developed and administered approximately $10 M operating budget
Supervised installation and maintenance of SONET, DACS, Fiber Optic, and Microwave equipment
Oversaw the installation and testing of circuits ranging from T1-OC48
Coordinated cable locate activities, and emergency restoration of fiber optic cable
Developed reporting metrics and maintenance procedures for the Wireless RAN and Switching network
Oversaw development of custom automation and analysis tools to create operational efficiencies
Supervised collection and next day statistical analysis on Wireless RAN, Switch, and Digital Access Cross-connect System (DACS) alarms identifying trends to prevent service interruptions
Performed audits of field locations to ensure compliance with company guidelines and standards
Investigated major service interruptions to determine root cause and publish preventative measures
Supervised resolution of hardware and software issues on Core, Packet, Circuit, RAN and switch equipment
Ensured call data records and billing are being properly collected and reported
Oversaw proactive analysis on event logs, translations errors, loading statistics and alarms from the switches to prevent outages and increase quality of service
Worked closely with Engineering, Translations, and the Vendor to ensure the integrity of ALCU, NORTEL and Ericsson Switch networks.
Focused on customer relations promoting a positive attitude used to influence others
*Create a consistent and unified corporate culture by designing, implementing and effectively communicating tailored corporate mission, vision, values and performance expectations, as well as developing and implementing a more effective performance management system across organizational levels.
*Improved overall organizational accountability by establishing a Change Advisory Board (CAB) to govern, review and approve all IT, RF Engineering and Network Operations changes and new or updated standards.
*Negotiate and set clearly defined organizational objectives, goals and plans, fostering a balance of independence and cohesiveness in order to ensure that capacity meets forecasts subscriber growth, while improving team preparedness by implementing a new monthly training program to explore new techniques, trends, and/or technologies.
*Slashed costs by $4M per year through key project management tactics for a provider services redesign.
*Reduced organizational costs by $1M per year by redesigning site backhaul from TDM to carrier Ethernet and upgrading to Microwave packet radios.
*Improved web savings by 42%, and video savings by 8%, while increasing throughput by 20% and maximizing user experience by developing dynamic solutions for Web Caching and Video Optimization (Lossy and Lossless).
*Create and negotiate $5K - $1M contract terms, conditions, modifications, penalties and incentives, in collaboration with key stakeholders, while acting as a single point of contact for vendors and internal service users for escalations and new engagements. Provisioning | Billing | Transmission | RF | 2G | 3G | MGCP | SS7 signaling | SIGTRAN| | CCITT | TCP-IP | ETTCS (Ethernet to Cell Site) | BSC | Data Transcript | SMSc | IT | SIP | H323 | Power Systems | Safety Training | VoIP | Juniper ACX1100 and M10i for IP | Multiprotocol Label (MPLS) | Switching | Enterprise WAN Aggregation | Static Routing | Mobile Radio Access Network Aggregation | Routing | Switching | Network Address Translation | Metro-Ethernet | Port Address Translation | Access Control List | RIP | OSPF | EIGRP | BGP | SNMP | SMTP | ARP | TCP | SIP | UDP | Multi-Area OSPF | VLAN | HSRP | T1 | DS3 | Frame Relay | Ethernet 100/1000 | 7609-S | AIX | iSeries | VoIP
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PMO IT Infrastructure Project Manager, 01/2016 to 01/2016 TEK SYSTEMS CONTRACTOR AT CHURCH MUTUAL – MERRILL, WI
Aligned the project portfolios with the cloud computing strategic direction of the CIO to meet the regulatory requirements and governance direction for the organizations strategy, statement if work (SOW) and customer requirements
Engaged in IT Infrastructure Projects continuous improvement working with the IT Operations cross-functional team to mentor successful products, key technical decisions and improvement in data flow for business continuity
Mentored teams providing leadership while building collaboration across broad technical and business disciplines motivating them through work schedules to achieve results
Focused teams on business objectives and provided regular status and progress reporting to ensure project milestones completed on time, on budget and with the desired results
Use Waterfall and Agile approaches, managing multiple projects simultaneously
Performed Cost Benefit Analysis for business planning and ensure Executive Management is informed to make right business decisions
Evaluated the identified software using RFI/RFP/RFQ process and helped determine the hardware resources required to adopt the tools into operational activity.
IT Project Manager, 01/2015 to 01/2015
Managed entire scope of five projects upgrading IT network infrastructure, facilities, WAN, Wireless, software, Retail and Food Service Point of Sale ranging from $150,000 to $5M
Scheduled and facilitated meetings related to information technology project to confer with client's project personnel and functional managers to set work schedules to achieve project goals
Developed and managed work breakdown structure (WBS) for information technology projects
Constructed TCO and FTE reports for business case and ITIC briefing approval
Responsible for oversight and direct management of upgrading IT network infrastructure consolidating various systems
Implemented best project management practices, lessons learned repository as part of PMO standard work initiative
Created capital budget and forecasts timelines for productivity of organizational resources
Proactively addressed risk management and issues/problems with annotation to Team DynamixPM Software
Presentations of project objectives and deliverables to IT governance team for approval
Coaching of project team members on how to complete daily tasks assigned within project portfolio.
Director of Engineering and Network Operations, 01/2010 to 01/2014 ELEMENT MOBILE – WISCONSIN RAPIDS, WI
Rendered oversight as a mentor of technical cross-functional team for telecommunications operations of a $60M operating company with a $5M expense budget and a $10M capital budget for business development for the achievement of new services
Led the negotiation and employment of defined organizational objectives, goals, work schedules and plans to foster a balance of independence and cohesiveness to meet the forecasts subscriber growth
Directed the key performance indicator (KPI) metrics; assessed intangible variables; and provided efficient strategy and direction to major functional areas
Orchestrated the cell site development, site acquisition, RF system performance, switching infrastructure network enhancements, and technology improvements based on judgement of market conditions while maintain and adhering to regulatory requirements and compliance
Maintained collaboration with the Architect, Design, Development, and Engineering solution teams to guarantee placement of structure for seamless deployment of technology solutions in support of the business goals
Supported all products while complying with the Element Mobile standards and mission/vision
Formulated highly complex processes and procedures to quickly address and resolve all proactive issues
Developed the criteria for scoring of metrics for reducing resolution of customer complaint mean-time-to-repair cases
Led presentation of installment of company and departmental goals and objectives
Coordination with marketing to improve sales during product testing and launch to ensure network capabilities matched offerings of products available in the open market
Project Management and Network Engineering
Wholly responsible for the switch growth and implementing new technologies with the Executive Management Team to meet the strategic business plans
Used project management strategies and ITIL toolsets to efficiently perform control and record service management; mitigate risks; and change management control
Negotiated with project stakeholders and suppliers for intelligent network options to obtain network switching infrastructure, routers and switches (Cisco, Juniper) and servers (Sun, HP) to complete projects on time and on budget
Performed systematic problem-solving of network and provided recommendations regarding upgrades and changes; thoroughly analyzed the organization's current and future network needs
Exemplified exceptional knowledge of various field concepts, practices, and procedures
Led decision making for identifying the specifications of equipment needs and infrastructure for AC and DC Power systems, Generators and ATS, Grounding and lighting arresting, DC Battery Plants, Uninterruptible power systems, Air conditioning, Steel superstructure and overhead racking, and space management
Dedicated to problem solving of a fast-paced to provide the reliability of an excellent operating network
Regulatory Requirements / Compliance
Monitored adherence of all processes and procedures to the applicable code, regulatory, and security standards
Oversaw and conducted all the Federal Communications Commission (FCC) regulatory filings while ensuring compliance with all licensing requirements
Ensure regulatory requirements are met, including OSHA, FAA, EPA, FCC, DOT and others as deemed necessary
Guided the Technical Team in creating networks through UNIX and Linux server to manage all routers and switches as well as provided third-party training to the team to keep them updated with the latest industry trends
Pioneered a new monthly training program to help the regarding their preparedness toward new techniques, trends, and technologies
Provided coaching, supervised, trained and development to the Engineers and Technicians to develop skills and enhance productivity
Coordinated the switch cut-over from a Tier 1 operator to a Tier 3 fully functioning Mobile Operating Wireless Company bringing into service new operating areas while coordinating the effort with border, regional and national roaming partners.
Brought major enhancement to overall organizational accountability through the establishment of a Change Advisory Board (CAB) to manage, assess, and approve all information technology as well as RF engineering and network operations changes and new or updated standards.
Maintained public relations in the communities in which we served by being part of Chamber of Commerce Events.
Streamlined the corrective action review processes associated with production incidents or outages through assessment of all policies and procedures and conduction revisions as necessary to achieve results for repairs.
Achieved an annual reduction of $4M for the costs by applying key project management strategies for a provider services redesign.
Successfully decreased organizational costs by $1M annually through completion of the redesign of the site backhaul from TDM to carrier Ethernet as well as the upgrading to Microwave packet radios.
Accomplished 42% improvement to web savings as well as 8% to video savings, while increasing throughput by 20% along with maximizing user experience through the development of dynamic solutions for web caching and video optimization.
Collaborated with all the key stakeholders in negotiating the $5K to $1M contract terms, conditions, modifications, penalties, and incentives while serving as an effective single point of contact for vendors and internal service users regarding escalations and new engagements.
Decreased the amount of costs by identifying prospective vendors and handling request for proposal (RFP) and competitive bidding process, thereby attaining an in under-budget spending along with assessing network operations profit/loss reports to enhance expenditures.
Dealt with all the changes on CAB through the approval of all changes to switch infrastructure network, applications or standards.
Monitored the recording of transactions of the API and XML processes on customer bills by consistently checking billing records with the billing vendor.
Led the implementation of IP/Multiprotocol Label Switching (MPLS), BGP, OSPF, SIGTRAN, SS7 Signaling, VPN, Metro Ethernet access, Enterprise WAN aggregation, and Mobile Radio Access Network (RAN) aggregation through the use and configuration of 7609-S, Juniper ACX1100, and Juniper M10i.
Conceptualized the LTE 20 site eNodeB network as well as configured and monitored the F5 BIG IP load balancers which improved the traffic load across a video optimizer and p2p bandwidth control platform.
ERICSSON, 01/2007 to 01/2010 APPLETON, WI
Project Management and Network Engineering
Enforced strict project compliance within the established budget, timeframe by submitting project deliverables ensuring adherence to clients quality standards expectations
Managed the onsite projects at customer sites assuring the proper installation of infrastructure for multiple data centers contained within the same building
Maintained adherence to best practices for structured cabling, fiber installation and power following TELCO standards
Assured test plans followed to comply with client quality audits producing the a quality product
Resolved all network integration processes and complicated configuration issues for the solution design set by the pre-sales engineering team
Prepared project status reports by collecting, analyzing, and summarizing information and trends
Ensured smooth transition for OCN and SPID migration switch cut-overs
Supervised the installation of steel superstructure and overhead racking, and space management from construction floor plans and TELCO installation standards
Employed all necessary measures to adhere to the budget constraints and customer expectations
Developed customer test plans and strategies to guarantee project success
Deployed new system software features that complied with standards for network deployments and maintained hardware/software currency per customer switching infrastructure network
Assigned tasks and guided the Project Team in completing their tasks with high quality of service
Facilitated the professional development of all team members to enhance existing and convey new technical knowledge and skills
Followed safety policies and ensured project team followed basic and advanced safety measures per guidelines
Directed and managed all customer projects while significantly enhancing the result quality and customer satisfaction by standardizing all network integration, employing solutions, and maintaining communication with all third-party vendors.
Effectively handled all engineering changes onsite for customer projects as well as the standardization of all network integration.
Network Operations Manager, 01/2007 EINSTEIN WIRELESS – APPLETON, WI
Rendered oversight responsibility for the operations and maintenance of the voice and data network as well as developing and guiding the Network Operations field team daily operations of a wireless network including the performance of technical staff resolving network performance and customer complaint issues
Maintained direct collaboration with other technical professionals in conducting GSM/EDGE planning along with establishing infrastructure for new and existing cell sites including data center routers, switches, servers and power systems
Coached, supervised, trained and developed subordinates of technical staff team for assignments and daily routines
Maintained network operations compliant with Sarbanes-Oxley (SOX) controls.
Technical Support Engineer, 01/2006 to 01/2007 UNITED STATES CELLULAR – MADISON, WI
Carried out thorough research, testing, recommendation, and implementation of new software features and technology while supporting all servers and workstations
Supported technical issues for Network Switch Engineers (NSE), RF field engineers and cell sites technicians and construction subcontractors
Performed Upgrades, Cutover, Rehome, Decommissioning, Software/Hardware troubleshooting optimization of Ericsson, Lucent/2G/3G/CDMA/850/1900/FILTERS/REPEATERS/RBS's/DXU/CXU/CDU/TMA/Andrew/Antennae/Jumpers/connect-ors/Diplexers/PDU/Surge-Arrestors/RF/TCP-IP/ATM/SS7/Electrica-Mechanical Down tilt/
Monitoring after integration standards verification, cell sites RF performance, quality of work performed and Network Management.
Switch Technician, 01/2005 to 01/2006 T-MOBILE – WAUKESHA, WI
Documented the corporate technical manuals and procedures and formulated standard operating procedures for engineers and technicians.
Took charge of creating effective disaster recovery plans based on extensive organizational analysis as well as managed all databases through implementation of backup and maintenance plans.
Supervised the voice and data network quality through the establishment and auditing of existing and new wireless network designs Technical Support and Monitoring - GSM/UMTS
Maintained optimal efficiency of the GSM/UMTS switching functions and switching infrastructure network through effectual assistance to staff
Working 24/7 with installed Ericsson GSM/UMTS Mobile equipment, managing 2G/3G Mobile Network, NSS OA&M, Switches performance and acceptance: MSC/BSC/HLR/DT/RF/SS7/AP/CP//SMS/Backups/System Reload and System Restart.
Network Operations Manager, 01/1996 to 01/2005 ALAMOSA PCS Sprint PCS APPLETON, WI – JEFFERSON CITY, MO
Operations Management - CDMA/2G/3G
Ensured reliability with emphasis on customer focus, network reliability and availability to lower network downtime, for network reliability and availability by maintaining, repairing, and recovering the wireless voice and data network, which includes, Tower assets, FAA Lighting systems, CDMA, 1X, EVDO various backhaul technologies including Ethernet, IP Microwave, and TDM
Drove network reliability and availability improvements and all related elements and components of the wireless network for all switching functions and switching infrastructure including the physical plant security and responsible for 17,000 square feet of infrastructure consisting of:
1600 amp AC service with double-ended switchboard, dual 300 kva UPS, dual PDU's, 1250 KW generator, dual feed A&B 4800 amp DC power plant with battery back-up and (4) BDFB's, and (11) CRAC units with 200 ton total capacity while assuring that the reliability of the power plant and HVAC (environmental systems) maintained a reliability of 100%
Took lead on initiation of Sarbanes-Oxley (SOX) controls when first published and mentor with other managers to deploy
Served as Regional Operations Center (ROC) incident manager for a five state area
Coordinated the telecom processing functions ensuring the daily provisioning of subscriber adds and deletes automatically performed file transfers and reconciled billing and rating of accounts with IT department
Managed a $100M company while supervising more than 20 support staff members across a five-state area
Led the team to resolve customer complaints and resolve open tickets while reducing the MTTR to less than 48-hours and less than 24 hours for critical issue
Responsible for AC and DC Power systems, Generators and ATS, Grounding and lighting arresting, DC Battery Plants, Uninterruptible power systems, Air conditioning, Steel superstructure and overhead racking, and space management
Ensured team adhered to safety practices and received OSHA training to comply with guidelines
Ensured regulatory requirements met, including OSHA, FAA, EPA, FCC, DOT and others as deemed necessary
System and Network Development
Ensured patching and new switching software features were deployed at regular intervals in accordance with preventive maintenance routines and/or software feature upgrade schedule
Produced a score card system for the assessment of each network operations personnel performance
Developed and maintained disaster recovery plans as well as organized support for the installation, testing, and troubleshooting of all transmission facilities including data center routers, switches, servers and power systems
Brought major improvement to the service organization's mean time to recovery (MTTR) by less than 24 hours at a 90% rate, as well as directed the successful installation for CALEA compliance.
Displayed expertise in overseeing the construction of more than 200 cell sites in Wisconsin; over 300 cell sites in Missouri; planning facilities; and hardware configuration for the infrastructure.
Led the successful upgrade of network from 2G (1XRTT) to 3G (Ev-Do).
Created and implemented a new scheduling system to eliminate shifts while providing a maximum coverage during peak network operating times and maintaining a maintenance shift to effectively resolve all switch issues.
Enabled the implementation of network operation budget to retain the capitol expenses to a minimum while decreasing the overall operating expenses.
Demonstrated exceptional work performance, thereby gaining a quick promotion.
Bachelor of Science: Business Information Systems, UNIVERSITY OF PHOENIX - Business Information Systems
Associate of Applied Science: Business Information Systems, WESTERN INTERNATIONAL UNIVERSITY - Business Information Systems
Project Management Professional (PMP) Project Management Institute, License 1927859 - Present to: May 2019
Information Technology Infrastructure Library (ITIL) V3 Foundation - Current
Passive Intermodulation (PIM), Kaelus -: 2013
NORTEL, TULSA, OK
LOCKHEED MARTIN, SAVANNAH, GA
UNITED STATES ARMY
Strategic Microwave Radio Repairer
Pro Bono Consultant and Baseball Coach, New London Youth Baseball League
Assistant Head Coach, New London High School Freshman Baseball Team
Assistant Head Coach, New London American Legion Baseball
Pro Bono Consultant and Baseball Coach, New London Youth Baseball League
Assistant Head Coach, New London High School Freshman Baseball Team
Assistant Head Coach, New London American Legion Baseball
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Companies Worked For:
TEK SYSTEMS CONTRACTOR AT CHURCH MUTUAL
UNITED STATES CELLULAR
ALAMOSA PCS Sprint PCS APPLETON, WI
UNIVERSITY OF PHOENIX
WESTERN INTERNATIONAL UNIVERSITY
Job Titles Held:
PMO IT Infrastructure Project Manager
IT Project Manager
Director of Engineering and Network Operations
Network Operations Manager
Technical Support Engineer
Bachelor of Science : Business Information Systems , Associate of Applied Science : Business Information Systems , Project Management Professional (PMP) Project Management Institute, License 1927859 - Present to : May 2019 Information Technology Infrastructure Library (ITIL) V3 Foundation - Current
Passive Intermodulation (PIM), Kaelus - : 2013
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