More than 10 years' successful experience in customer service, benefit administration, and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and staff support
*Possess solid communication skills.
*Ability to train, motivates, and acts as leads to entry-level customer service employees.
*A team player, acknowledged as "Total Quality Customer Service Professional."
*Build and maintain relationships with internal and external clients
*Establishing and enhancing collaborative partnerships with providers, brokers, group administrators, and members.
*Resolve problems and coordinate client's needs with operations and customer services areas
*Strong research abilities including analytical skills and troubleshooting
*Able to identify and resolve problematic issues To achieve a rewarding career that will exercise my abilities and use of accumulated Healthcare experience to my optimum ability. Seeking the challenge of continued personal growth and a position that offers opportunity is of importance.
Plan Administrator04/2015 to CurrentAmeriflex
Research employee benefits plans and vendors to identify those that present the best value.
Design, recommend and implement new benefits programs.
Examine possible plan designs and benefits cost changes.
Negotiate with vendors and administrators for best plans, options and rates.
Serve as primary contact for plan vendors and third-party administrators, brokers and groups.
Coordinate transfer of data to external contacts for services, premiums and plan administration.
Evaluate and revise internal processes to reduce costs and increase efficiency.
Document and maintain administrative procedures for assigned benefits processes.
Ensure compliance with applicable government regulations.
Ensure timeliness and accuracy of required reporting and fees.
Coordinate daily benefits processing.
Handle enrollments, terminations, changes, rollover, distributions, and compliance testing.
Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.
Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans.
Allocate group health monthly and reviews quarterly.
Audit the accuracy and performance of functions performed by benefits staff.
Analyze current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience and competitive trends in benefits programs, and identify the company's stance.
Review both short- and long-range cost estimates/projections and relevant statistical analyses regarding modifications in benefits programs and implementation of new programs.
Survey industry trends.
Complete benefits surveys and review information obtained from the results.
Analyze complex benefits information.
Forecast trends and assist with future benefits designs.
Develop specific recommendations for review by management.
Monitor administrative costs of benefits programs and recommend cost containment strategies, including alternative methods for administration.
Provide customer service support to internal and external customers.
Develop communication tools to enhance understanding of the company's benefits package.
Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions.
Provide training and support to group benefits associates, home office associates and the field staff.
Account Coordinator11/2010 to 04/2015
Assisting the Client Experience Specialist in the day to day handling of client accounts.
Auditing and verifying enrollments, building group plans, entering enrollments, processing terminations and changes relating to plan coverage.
Responding to client e-mails and phone calls when necessary or requested.
Manage and service a book of business for new and existing clients.
Serve as a primary contact for Plan Administrators, Brokers and Clients.
Maintain positive relationships with Plan Administrators, Brokers and Clients to ensure retention and business growth.
Assisting other team members when needed.
Loan Officer12/2003 to 11/2010Group9 INC
Verified and processed mortgages, property reports, and flood reports for clients.
Quality assured documents for accuracy.
Trained new employees on various job functions and operating programs.
Education and Training
Bachelor of Business Administration: Risk Management and InsuranceJanuary 2011TEMPLE UNIVERSITY, Fox School of Business and ManagementPhiladelphia, PARisk Management and Insurance
Associate Degree: Business AdministrationMay 2005BUCKS COUNTY COMMUNITY COLLEGENewtown, PABusiness Administration
Microsoft Excel, PowerPoint, Microsoft Word, Organization IT systems