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pizza line training supervisor resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Proficient Training supervisor with 5+ years of experience. Excellent understanding of how to plan, lead and evaluate courses for new and existing employees.

Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 4+ years of related experience.

Background includes organizing classes, materials and equipment for New-hire training courses. Organized, proactive and flexible team player with excellent multitasking and time management skills.

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of time management, communication and comprehension of tasks..

Motivated to learn, grow and excel in Customer service.

Skills
  • Data Analysis / Trend Assessment
  • Accident / Incident Reports
  • Scheduling
  • Program implementation
  • Materials Preparation
  • Schedule Management
  • Feedback collection
  • Employee coaching
  • Trainee evaluations
  • Curriculum selection
  • Training course oversight
Work History
Pizza Line Training Supervisor, 12/2017 - Current
Onemain (Formerly Springleaf & Onemain Financials). Fairless Hills, PA,
  • Assessed skill gaps for employees in pizza line department and developed training courses to meet identified needs.
  • Updated employees with latest policies, procedures and compliance standards.
  • Assessed new employee skills and strengths to provide customized training.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Collaborated with company leaders and department managers to determine training needs.
  • Liaised between trainers and course participants.
  • Gathered data about course success and participant experiences to help with future course planning.
  • Implemented training tools to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
Sales Associate, 07/2015 - 08/2019
Ewing Irrigation Pasco, WA,
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
Pizza Line Cook, 07/2015 - 12/2017
Freshpub Ale (Mooses Tooth) City, STATE,
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Handled portion control activities according to specified instructions provided by chef.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Customer Service Specialist, 12/2012 - 07/2015
Nordstrom City, STATE,
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained financial accounts by processing customer adjustments.
  • Described and explained details about the Nordstrom card service options to inform customers and guide purchasing decisions.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Educated customers on promotions to enhance sales.
Education
Diploma: , Expected in 04/2011
-
Aj Dimond High - Anchorage, AK,
GPA:
Status -
Bachelor Of Science And/with Education Degree: Physical Education, Expected in 05/2016
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University Of Alaska Anchorage - Anchorage, AK
GPA:
Status -

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Resume Overview

School Attended

  • Aj Dimond High
  • University Of Alaska Anchorage

Job Titles Held:

  • Pizza Line Training Supervisor
  • Sales Associate
  • Pizza Line Cook
  • Customer Service Specialist

Degrees

  • Diploma
  • Bachelor Of Science And/with Education Degree

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