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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated and efficient individual with 6-year background handling food and drink preparation, managing cleanliness and sanitation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.

Skills
  • Safe vehicle operation
  • Territory development
  • Product promotions
  • Route planning
  • Problem resolution
  • Supervision
  • Team management
Work History
09/2013 to 10/2020 Pizza Delivery Driver Marco's Pizza | Huber Heights, OH,
  • Secured food to prevent loss and maintain freshness during transport.
  • Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
11/2016 to 03/2020 Restaurant Manager Raising Cane's | Springfield, OH,
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Prepared for and executed new menu implementations.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Interacted positively with customers while promoting hotel facilities and services.
10/2014 to 10/2015 Shift Manager Mcdonald's - Hci | Palm Bay, FL,
  • Tracked receipts, employee hours and inventory movements.
  • Trained and mentored new employees to maximize team performance.
  • Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Regularly checked building to confirm maintenance and cleaning met code and regulations.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
Education
Expected in 03/2006 GED | Edward H. White High School, Jacksonville, FL GPA:

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Resume Overview

School Attended

  • Edward H. White High School

Job Titles Held:

  • Pizza Delivery Driver
  • Restaurant Manager
  • Shift Manager

Degrees

  • GED

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