Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated and efficient individual with 6-year background handling food and drink preparation, managing cleanliness and sanitation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Skills
Safe vehicle operation
Territory development
Product promotions
Route planning
Problem resolution
Supervision
Team management
Work History
09/2013 to 10/2020Pizza Delivery DriverMarco's Pizza | Huber Heights, OH,
Secured food to prevent loss and maintain freshness during transport.
Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Processed payments by accepting cash, checks and credit and debit card payments.
Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
Presented customers with bills and receipts to collect payment for items delivered.
Verified orders prior to completing deliveries to avoid customer complaints.
Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
Logged hours, mileage and order-related activities with company's app to maintain detailed records.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
11/2016 to 03/2020Restaurant ManagerRaising Cane's | Springfield, OH,
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Prepared for and executed new menu implementations.
Developed, implemented and managed business plans to promote profitable food and beverage sales.
Led and directed team members on effective methods, operations and procedures.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Carefully interviewed, selected, trained and supervised staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Maintained safe working and guest environment to reduce risk of injury and accidents.
Interacted positively with customers while promoting hotel facilities and services.
10/2014 to 10/2015Shift ManagerMcdonald's - Hci | Palm Bay, FL,
Tracked receipts, employee hours and inventory movements.
Trained and mentored new employees to maximize team performance.
Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
Kept employees operating productively and working on task to meet business and customer needs.
Regularly checked building to confirm maintenance and cleaning met code and regulations.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Coached crew members to optimize performance and motivate toward more efficient work.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Education
Expected in 03/2006GED | Edward H. White High School, Jacksonville, FLGPA:
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