Proactive training and development manager offering 20 years' experience in educating professionals in learning and development. Expert in designing curricula and training programs aligning with clients' strategic goals, mission and vision while consistently seeking opportunities to improve service delivery. Desire to take next career step to leverage interpersonal communication and innovative teaching methods to drive professional development.
Named Most Valuable Player for 2018 due to my dedication and devotion to successfully completing the project of implementing a new IVR and also launching a new customer service user system.
Was always rated a 4 (exceeding expectations) out of 5 for all quarterly reviews for all companies that I was employed with.
Traveled to several different countries in my positions including Mexico, Trinidad and Tobago, Philippines, Dominican Republic to ramp up new sites.
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