pilot car driver resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Safe Driving Techniques
  • Driving and Transportation
  • Planning & Organizing
  • Problem Resolution
  • Relationship Building
  • Computer Skills
  • Supervision & Leadership
  • People Skills
  • Critical Thinking
  • Training & Development
  • Conflict Resolution
  • Customer Service
  • Team Management
  • Active Listening
  • Friendly, Positive Attitude
Pilot Car Driver, 01/2020 to Current
Connectone BancorpHudson Valley Area, NY,
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Checked vehicle after shift for damage.
  • Transported clients to specified destinations safely and on-time.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Restaurant Owner/Operator, 02/2015 to 01/2020
Aetna Inc.Macomb, IL,
  • Hired, trained and motivated staff to fill all restaurant openings.
  • Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
  • Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
  • Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
  • Managed food preparation, guest interaction, quality control and customer relations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
  • Optimized profits by controlling food, beverage and labor costs.
  • Managed and supervised 16 employees
  • Created unique recipes and applied various culinary techniques for authentic southern BBQ cuisine.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.
  • Assisted staff by serving food and beverages or bussing tables.
Client Service Manager, 03/2012 to 12/2016
Brp Group, Inc.Atlanta, GA,
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Monitored phone calls to provide feedback and coaching.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Audited customer account information to identify issues and develop solutions.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Organized client contracts, records and reports to strengthen traceability.
Community Health Worker, 01/2016 to 02/2016
Arc Of Washington CountyCity, STATE,
  • Handled research and administrative tasks to support community outreach and program initiatives.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
  • Helped people enroll in programs, arrange transportation and coordinate paperwork.
  • Advised on policy development and assisted in community program implementation.
  • Created and oversaw training courses focused on team and community education.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Risk Analyst, 03/2003 to 08/2009
CitibankCity, STATE,
  • Reviewed risk management database reports for compliance and fraud prevention.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Maintained files, records, databases and prepared routine management reports.
  • Documented investigative findings in reports.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Performed general accounting handling functions such as closing accounts and placing accounts on hold.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education and Training
High School Diploma: , Expected in 08/2002 to WCTHS - Hagerstown, MD,

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School Attended


Job Titles Held:

  • Pilot Car Driver
  • Restaurant Owner/Operator
  • Client Service Manager
  • Community Health Worker
  • Risk Analyst


  • High School Diploma

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