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Pickup Department Manager Resume Example

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PICKUP DEPARTMENT MANAGER
Professional Summary
In the stages that I have went through starting at the bottom of a company and reaching the top of the hourly supervisors and becoming as universal as I can at Walmart. I am a customer service professional dedicated to effective team management and customer satisfaction. In my job experiences it has made me a more Dynamic Customer Service Manager who leads diverse teams to achieve company goals.
Skills
  • Exceptional interpersonal communication
  • Skilled trainer
  • Effective problem solver
  • Adherence to high customer service standards
  • Customer-focused
  • Process improvement specialist
  • Microsoft Outlook, Word and Excel
  • Inventory control
  • Exceptional telephone etiquette
Work History
09/2015 to Current
Pickup Department ManagerWalmart – North Reading, MA
    The position of Pickup Department Manager is to serve customers who shop online by filling orders that come through on a store level, and also receiving orders from warehouses and put them away so that customers are able to pick up their items not carried in store quickly. Walmart believes that the future of shopping is online. Over the 2015 shopping season over 5,000 orders came into our store for customers to pick up. I this post on I had to fill orders from a store level, along with training and following up with associates on the process of filling an order. My two associates I had along with me were able to take the skills I taught them and provide fast and friendly service.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Solved unresolved customer issues.
  • Promptly responded to inquiries and requests from prospective customers.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Strong leader of customer support staff.
  • Identified individual development needs with appropriate training.
04/2011 to 08/2015
Customer Service ManagerWalmart – North Reading, MA
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Cross-trained and backed up other customer service managers.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Identified individual development needs with appropriate training.
  • Fostered an environment which encouraged continual process improvements.
  • Managed work flow to exceed quality service goals.
09/2010 to 03/2011
Lawn and Garden Sales Associate Walmart – North Reading, MA
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Promptly responded to inquiries and requests from prospective customers.
04/2010 to 08/2010
Courtesy Associate Walmart – North Reading, MA
  • The primary job description is to push carriages and help customer who need services outside such as assisting with putting bags and larger items into their vehicles.
  • Provide service in which makes a lasting impact based on the fact that I was the last person they came into contact with, and make them want to come back.?
Education
Current
Bachelor of Science: Criminal Justice
Salem State University - Salem, MA
2012
Associate of Science:
North Shore Community College - Lynn, MA
  • 3.5 GPA
  • Recipient of T.J. MaxxScholarship
  • Member of Criminal JusticeClub
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Resume Overview

Companies Worked For:

  • Walmart

School Attended

  • Salem State University
  • North Shore Community College

Job Titles Held:

  • Pickup Department Manager
  • Customer Service Manager
  • Lawn and Garden Sales Associate
  • Courtesy Associate

Degrees

  • Bachelor of Science : Criminal Justice
    Associate of Science :

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