picker packer resume example with 5 years of experience
Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Responsible Packager with experience reviewing orders and packaging merchandise. Driven team player successful at meeting production targets through consistent productivity. Punctual and hardworking with great written and verbal communication skills.
Dedicated Packer comfortable moving heavy items with zero difficulty. Versed in inventory cycle counting, filling orders and packing boxes. Punctual, hardworking and considered valuable team member.
Responsible stock and order management professional attentive to details. Highly accurate in recordkeeping, transportation and customer service areas. Identifies and resolves problems without delay to maintain order. Expert with digital recordkeeping.
Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.
Safety-minded Picker with experience working in busy warehouse environments. Unafraid of hard work, hot or cold conditions or heavy lifting. Punctual and responsible with great quality control and order review skills.
- Call Center Operations
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry and Maintenance
- Transaction Processing
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Understanding Customer Needs
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Order and Refund Processing
- Customer Account Management
- Call Documentation
- Customer Service
- Data Entry
- De-escalation Techniques
- Call Controlling
- Communicating With Clients
- Technical Troubleshooting
- Call Control Skills
- Customer Communications
- Account Updating
- Quality Control
- Analytical Abilities
- Payment Processing
- Product Location Skills
- Stocking and Replenishing
- Product Signage and Labeling
- Shipping and Receiving
- Safety Procedures
- Heavy Lifting
- Equipment Operation
- Attention to Detail
- Stockroom Maintenance
- Staff Training
- Warehouse Operations
- Quick Learner
- Equipment Maintenance
- Warehouse Coordination and Support
- Product Packaging
- Problem-Solving
- Shipment Receiving
- Cleaning and Sanitizing
- Data Processing
Newport, MN, 10/2022 - Current
- Pickers and packers typically work in warehouses, where they fulfill orders by selecting an ordered piece of merchandise and prepare it for shipment.
- Confirmed items picked for orders by keying codes into system.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Trained new employees regarding warehouse procedures and standards.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Weighed and measured products and materials to meet regulatory requirements.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized and free of hazards.
- Limited damage to products and orders by using care when choosing items.
- Used handheld scanners to key in data for packages.
- Labeled boxes and placed in outbound collection areas.
- Tracked inventories and input equipment counts into warehouse databases.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Isolated damaged items to predefined marked area to report to supervisors.
Chesterfield, MO, 03/2020 - Current
- Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. Customers order groceries from their favorite local stores, and Shoppers handpick the items and deliver the order to them.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Notified customers of delays to decrease calls to support.
- Handled merchandise in accordance with product handling standards.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Navigated routes with relevant map programs and GPS systems.
- Contacted customers prior to delivery to coordinate delivery times.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
City, STATE, 11/2017 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Maintained strong call control and quickly worked through scripts to address problems.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Handled more thaN 300 calls per day to assist customers and dispatch services.
- Managed high-volume of inbound and outbound customer calls.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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Resume Overview
School Attended
- Augusta Technical College
- George P Butler High School
Job Titles Held:
- Picker Packer
- Delivery Driver
- Call Center Expert
Degrees
- Associate of Arts
- High School Diploma
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