I am a dedicated, technically skilled Business Operations Manager with knowledge and experience in all aspects of management, human resources and healthcare. I am looking to obtain a position where my acquired skills and training will assist me in my position and aid in the advancement of my career goals.
MS Office, Word, Excel, PowerPoint and Outlook.
Operations software Medisoft, Medical Manager, Electronic Health Records, Medidata and AdvanX.
Human Resource Software: API, Taleo and Peoplesoft
01/2015 - Current
Company Name － City, StatePhysician Practice Operations Coordinator
Physician Practice Operations Coordinator Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.
Under general supervision of the Practice Administrator, assists the clinic office managers with supervision of offices and staff.
Manage all areas of employee relations, including performance management, investigations, recruiting and onboarding Implement policies and procedures, keeping up to date on current policy changes and relaying the information to clinic managers.
Responsible for orientation and training of new hires.
Monitor activities continually with the billing company, patients and physicians; recommend corrective action as appropriate.
At times function as an Office Manager for one or more clinics on an interim or long-term basis as required or assigned.
Prepare and file all necessary forms, reports and documentation complying with local, state and federal regulation.
Assist employees with general Human Resources inquiries related to payroll, benefits, leave of absences, compensation,etc.
09/2012 - 01/2015
Company Name － City, StateMedical Practice Operations Manager
Direct, plan and coordinate the operations of the clinical and front office functions.
Review all invoices for appropriate documentation and approval prior to payment, reporting financials to Area Practice Manager through MOR Reports, Weekly Revenue Projections, End of Month Reporting, RVU Monitoring SQI Reporting and Meaningful Use.
Assists front office and clerical staff in developing and implementing short and long-term work plans and objectives.
Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary to ensure appropriate staffing levels are maintained.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Manages office within budget guidelines and include clerical and supply purchases, equipment upgrades and labor costs.
Achieving revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process and miscellaneous operations expenses.
Recruits, hires and develops office teams capable of providing the best in class patient care.
Directly supervises office teams and proactively manages their performance and development.
10/2008 - 09/2012
Company Name － City, StateMedical Assisting/ Billing and Coding Educator
Manage a classroom of 20 plus students while adequately preparing all course materials and lessons.
Provide each student with clear course expectations, evaluations and timelines through a carefully written syllabus.
Provide interesting and relevant assignments for students that demonstrate learning outcomes in a real-life setting.
Work with DOE in retention activities with students including academic advising, mentoring, and documentation.
Attend regularly scheduled in-services and content or discipline-specific development activities as assigned.
Adhere to and publicly support school policies and procedures.
Provide mentoring to new faculty.
Provide students with hands on clinical and administrative aspects of the Medical Assisting Career such as phlebotomy, injections, EKG, Urinalysis, assisting with specialty exams, assisting with minor surgical procedures, obtaining a patient history and vitals, aseptic technique, computerized billing, Medisoft and EHR.
04/2005 - 11/2008
Company Name － City, StateMedical Assistant/Administrative Assistant
Prepped patients for surgical procedures, prepared the operating room for surgery, obtain vitals and triage patients for follow ups, barium swallows as well as perform EKG, setting rooms up for Lap Band adjustments.
Setting up the surgical instruments and equipment while maintaining sterile conditions.
Monitoring the patient and equipment during surgery.
Prepare patients and transport them to and from surgery Assisted in recovery while under supervision of registered nurses for various procedures.
Rooming patients for Lap-Band adjustments according to specifics of physician, perform E.K.G.
on diagnostic patients as ordered.
Time and Material data entry, insurance verification, precertification, collection of surgery co-pays and handling large amounts of cash deposits, management of the front reception area.
12/2004 - 04/2005
Company Name － City, StateMedical Assistant/Administrative Assistant
Submit medical claim forms, update patient files, schedule medical tests, and arrange for hospital admissions.
Preparing patients for examinations, taking medical histories, and assisting the physician during the examination.
Explain medical procedures to patients, call in prescriptions to pharmacies, collect laboratory specimens, and sterilize medical instruments.
Performed venipuncture, hot and cold compress, diathermy, TENS Unit therapy, remove sutures, and take electrocardiograms, injections, drug screens.
Referrals and workers compensation reviewing of benefits, insurance verification, handled medical charts for attorneys representing patients.
San Jacinto College － City, State, United StatesAssociate of Applied Science: Business ManagementCurrently Attending
National Institute of Technology － City, State, United States Diploma: Medical Assisting
Milby High School － City, State, United StatesDiploma: High School Diploma
Leader, Leadership, Market Analysis, Market Growth,
P&L Management, Multi-unit Operation Management, Negotiation Skills,
New Business Development, Operations Start-Up, Organizational
Restructure and Change, Organizational Skills, Outsourcing, PC Competent, Performance Analysis, Performance Evaluations,
Problem Resolution, Process Redesign, Profit and Loss, Profit Generation, Project Management,
Project Planning, Public Relations, Purchasing, Quality Management,
Regulatory Affairs, Revenue and Market Expansion, Risk Management,Service Quality Improvement, Staff Development,
Staff Motivation, Staff Training, Change Implementation, Communication
Skills, Cost Reductions, Customer Relations, Departmental
Operations Management, Diverse Market/Industry
Knowledge, Employee Scheduling, , Expense
Control, Facility Management, Fast Learner, Hard-worker, Human Resources Leadership, Interpersonal
Skills, Inventory Control, Labor Cost Controls, Staffing,
Start-Ups and Acquisitions, Strategic
Planning,Time and Resource Optimization, Time
Management, Training and Development, Vendor
Negotiations, Account Management, Administrative Skills, Analytical Skills,
Bilingual, Branding, Budget Administration, Budget Allocation, Budget
Analysis, Budget Development, Budget Forecasts, Budgeting, Business
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San Jacinto College
National Institute of Technology
Milby High School
Job Titles Held:
Physician Practice Operations Coordinator
Medical Practice Operations Manager
Medical Assisting/ Billing and Coding Educator
Medical Assistant/Administrative Assistant
Associate of Applied Science : Business Management Diploma : Medical Assisting Diploma : High School Diploma
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