PHOTOPASS PHOTOGRAPHER & PHOTOPASS LEAD PHOTOGRAPHER
07/2012 to Current
Photopass Photographer & Photopass Lead PhotographerWalt Disney Company － Anaheim, CA
Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
Carefully maintained over $10000 worth of studio equipment.
Conducted all photo shoots in a calm and professional demeanor.
Explained price and package details to customers.
Cropped, manipulated and performed color-balance for final images.
Improvised photographic methods and techniques.
Set up precise photographic measurements and control equipment.
Served as field producer to coordinate scenes in a story.
worth of studio equipment.
Created new processes and systems for increasing customer service satisfaction.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Assisted imaging team members with product styling, prep and post production.
01/2003 to Current
Licensed Real Estate AgentOcean West Realtors － Lake Elsinore, CA
Counseled customers on market current status for residential and land markets.
Guided homebuyers and sellers through the process of short sales.
Generated lists of properties that were compatible with buyers' needs and financial resources.
Maintained high referral rates and exceptional feedback from previous clients.
Created realtor and buyer incentives and strategies with agents, builders and buyers.
Developed close relationships with area realtors and promoted builders to boost referral network.
Educated clients on the current real estate market and answered any questions they had.
Developed an excellent rapport with custom builders to expand opportunities for growth.
Acted as a listing agent for brokers.
Coordinated appointments with prospective buyers to showcase houses and plots.
11/1997 to 01/2001
Sales Associate / Warehouse Supervisor/ Inventory ManagerThe Good Guys － West Covina, CA
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Met incoming customers and provided immediate assistance.
Retrieved alternate items and sizes on request.
Listened to customer needs and preferences to provide accurate advice.
Completed purchases with cash, credit and debit payment methods.
Increased purchase totals by recommending additional items.
Reviewed purchases for fraudulent activities.
Worked flexible schedule to accommodate changing customer levels.
Solicited referrals from satisfied clients.
Answered incoming telephone calls with professional and knowledgeable responses.
Created attractive displays.
Set aside on-hold reservations.
Supervised material flow, storage and global order fulfillment.
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Key member of global distribution operations team, which coordinated shipments across 10 countries.
Processed customs duties and fees quickly to release international shipments.
Negotiated bulk shipping discounts with contracted carriers.
Oversaw special orders and after-hours, urgent shipping jobs.
Unloaded, picked, staged and loaded products for shipping.
Bachelor of Arts: Film/TV Broadcast StudiesCalifornia State University － Los Angeles Los Angeles, CA, USAFilm/TV Broadcast Studies Marketing and Advertising coursework Communications, English and Journalism coursework
Marketing and Advertising coursework Coursework in Public Relations Physical theater training
Speech and Theater workshop Character development workshop Acting and Directing coursework
Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.