As an Office Manager in a busy and successful pediatric practice I was driven to build our practice numbers and therefore exceed in producing high revenue goals and to develop long-term relationships with new and existing patients. As a result, this created new and abundant relationships with new patient families through positive word of mouth from our patients who were greatly satisfied with our patient care and services.
In more recent years, in my photography business, I have applied my skills in customer service to selling my portrait packages, and as a result, I have had successful sales. What I enjoy most about sales and where I attribute my success is in understanding the relationship building process. It's very rewarding to help my clients (or patients) by getting to know them, understanding their needs and desires, and the ability to give them what they are looking for, all seamlessly and effortlessly through good communication, caring about them and follow through.Â
Highlights
Superior communication skills
Cheerful and energetic
Staff training and development
Superior organization skills
Effective team player
Flexible scheduling
Resolution-oriented
Dependable and reliable
Savvy negotiatorÂ
Customer Oriented
Aim to PleaseÂ
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Education
University Of CincinnatiCincinnati, OHExpected in June, 1983 – –Bachelor of Arts:English Literature Art History - GPA:English Literature Art History
OIP&T School of Photography & TechnologyDayton, OHExpected in 2012 – –Associate of Science:Applied - GPA:
Graduated with Honors
Outstanding Portfolio
Outstanding Student Graduate
OIP&T Ohio Institute of Photography & TechnologyDayton, OHioExpected in November, 2009 July, 2010 – –:Commercial and Portrait Photography - GPA:Graduated with honors: "Outstanding Portfolio" ; "Outstanding Graduate"; 4 Elite Gallery Awards
Accomplishments
Graduated with honors and awards in my class at OIP&T such as Outstanding Portfolio, Outstanding Student Graduate and 3 Golden Gallery Awards.
Appeared on Anderson Cooper's show in New York on Lincoln Square.
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I am proud to have been part of the leadership and management from start to finish, as our practice as it remained as a top competitive solo practice for over twenty years until we closed our doors for retirement.
Experience
Quintegra Solutions - Photographer/portrait sales in Hospitals of newborns Evansville, IN, 01/2014 - 01/2015
I enjoyed photographing newborn babies and families in hospital nurseries because it was a very unique part of the family and baby's history. The experience allowed me to record the very first few hours of the baby's life and the acquaintance with the parents and siblings. It was a love story that I was invited to participate in. The expressions captured were precious and this is what sold the portraits. Towards the end of my work with this company, I was one of the top portrait sales photographers.
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Amy Reinhold Portrait Photography - Photographer/portrait package sales City, STATE, 11/2013 -
Presently, I plan and shoot glamor portraits on location and in studio. My clients remark to me at the end of their session how much they enjoyed it and that I made them feel very comfortable in the process of having their portraits created. Many clients do not know what to expect, and therefore, rely on me to direct them through the shoot. I enjoy helping them feel comfortable and poised which later is expressed through their portraits.
I am proficient in styling the sessions in regard to wardrobe, lighting, environment, posing-overall styling which I am proficient in through my experience in working with fashion retail clients in Dayton, Ohio. In that role, I photographed special events for retail shop owners in the Heart of Centerville such as several fashion shows, monthly open houses and holiday merchant open houses and other private events. As with my experience in the private medical practice, I know how to interact with clients in a pleasant, patient, respectful and with clear communication. I enjoy meeting new people and feel that i can make them feel comfortable while they are with me.
Adolescent & Pediatric Medicine - Office Manager City, STATE, 07/1998 - 10/2013
Set up all systems from the first day of practice such as billing patients and insurance companies, billing policies, collection policies, confirming appointments and policies, scheduling and policies, filing insurance appeals, established managed care contracts, pricing, medical coding, how to interact with new patients, how to interact in a positive manner with patients in resolving customer satisfaction issues, Medical Record Digitizing, Electronic Claims, Payroll, Accounts Payable, Payroll Taxes
Pediatric & Adolescent Medicine - Private Practice Manager City, STATE, 07/1998 - 10/2012
September 1986 Thru October 2006.
Practice closed due to physician retirement).
Operated office through EMR medical records for 5 years.
Trained all front desk and business-related employees.
Skills
Photoshop and Lightroom Pro - editing, planning fashion shoots in regard to styling, environment-location, directing and selection of the model and makeup artist. Putting all of the complications, logistics, schedules of people involved within the shoot all together for successful image results for use in advertising in print or on the web.
Desktop Publishing Software: Photoshop, Illustrator, HTML
Microsoft Word
Quicken Accounting Software for Payroll and Accounts Receivables
MediTouch Medical Software: Establishing this system with detailed digitized medical records included all details of the physician's patient encounters which allowed our office to preserve established reimbursement rates while other practice's rates often experienced continual lowered reimbursement rates.
ICDM-9 for Medical office coding claims appropriately for accurate and quick reimbursement. My knowledge in coding provided our office with quick reimbursement while supplying us with maximum reimbursement rates.
Successful Negotiations with Managed Care Plans: My role in this area also provided our practice with higher medical office reimbursement.
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School Attended
University Of Cincinnati
OIP&T School of Photography & Technology
OIP&T Ohio Institute of Photography & Technology
Job Titles Held:
Photographer/portrait sales in Hospitals of newborns
