LiveCareer-Resume

Phone Technician resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing [Number] years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction.

Skills
  • Configuring equipment
  • Educating customers
  • Device Installation
  • System Repair
  • Safety practices
  • Troubleshooting systems
  • Excellent work ethic
  • Training & Development
  • Troubleshooting
  • Verbal and written communication
  • Teamwork
  • Supervision
  • Maintenance & Repair
Education
Arapahoe Community College Littleton, CO Expected in 09/1975 : Automotive Mechanics - GPA :
Meritt Hutton High Thornton, CO, Expected in 05/1973 High School Diploma : - GPA :
Work History
General Dynamics - Phone Technician
Bossier City, LA, 02/1999 - 05/2018
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Installed and configured new devices and system components.
  • Set up networks and computers for business and residential customers.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Coordinated installation of new users and relocations of existing users.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
City Of Farmers Branch, Tx - Parks Maintenance Worker
Farmers Branch, TX, 08/1998 - 08/1999
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Used gardening tools, including [Tool] and [Tool] to apply mulch for protection.
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Completed all timesheets and [Type] paperwork on time and accurately to maintain up-to-date files.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Identified and removed poison ivy, kudzu and other invasive plants using [Type] methods.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Provided upkeep to residential work sites, including hedge and shrub trimming.
National Ondemand - Cable Installation Technician
TX, State, 08/1990 - 02/1999
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Repaired and updated equipment to conform to company-wide standards.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Assembled communication equipment such as wiring, switching equipment and power apparatus.
  • Performed troubleshooting of systems with techniques such as speed and ping tests.
  • Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
  • Mounted equipment to walls, concealed wires, installed audio and programmed remote controls.
  • Traveled to customer sites across [Type] area to set up and install recently purchased home theater systems.
Clayton Collage - Building/Grounds Maintenance Worker
City, STATE, 06/1980 - 04/1990
  • Used gardening tools, including [Tool] and [Tool] to apply mulch for protection.
  • Answered questions and addressed concerns from customers, typically returning voice mail messages within [Number] hours.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
  • Designed programs for landscape maintenance, pest management, composting and other related topics.
  • Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
  • Reviewed plans and designs to verify completeness of grounds work.
  • Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
  • Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.

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Resume Overview

School Attended

  • Arapahoe Community College
  • Meritt Hutton High

Job Titles Held:

  • Phone Technician
  • Parks Maintenance Worker
  • Cable Installation Technician
  • Building/Grounds Maintenance Worker

Degrees

  • High School Diploma

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