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Phone Specialist Resume Example

Resume Score: 80%

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PHONE SPECIALIST
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Home Health Care Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.

Accomplishments
Customer Interface
    Database Maintenance
    • Assisted in the managing of the company database and verified, edited and modified members' information.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Multitasking
    Administration
      Customer Service
      • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
    • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Work Experience
Phone Specialist, 04/2015 to 12/2015Keeler & Associates - Plattsmouth , NeManaged quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Regularly sought opportunities to up sell and add on additional merchandise.
Home Health Care, 02/2013 to 03/2015State of Ne / League Of Human Diginity - Kearney, NeObserved and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Administration / Care Provider, 02/2011 to 03/2013Summer's Daycare - Grand Island, NeUpheld all CPR and [State name] regulated certifications. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Updated patient accounts and information on a daily basis. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Escorted children on outings and trips to local parks and zoos. Upheld all CPR and Ne regulated certificates. Sparked creativity and imagination by helping children discover new things each day. Familiarized parents with center's policies, regulations, fees and curriculum.
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Resume Overview

Companies Worked For:

  • Keeler & Associates
  • State of Ne / League Of Human Diginity
  • Summer's Daycare

Job Titles Held:

  • Phone Specialist
  • Home Health Care
  • Administration / Care Provider

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