Phone Specialist, 04/2015 to 12/2015Keeler & Associates - Plattsmouth , NeManaged quality communication, customer support and product representation for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Guaranteed positive customer experiences and resolved all customer complaints. Regularly sought opportunities to up sell and add on additional merchandise.
Home Health Care, 02/2013 to 03/2015State of Ne / League Of Human Diginity - Kearney, NeObserved and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Tended to patients with chronic illnesses. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Administration / Care Provider, 02/2011 to 03/2013Summer's Daycare - Grand Island, NeUpheld all CPR and [State name] regulated certifications. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. Updated patient accounts and information on a daily basis. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Escorted children on outings and trips to local parks and zoos. Upheld all CPR and Ne regulated certificates. Sparked creativity and imagination by helping children discover new things each day. Familiarized parents with center's policies, regulations, fees and curriculum.
