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Phone Banker 2 Resume Example

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PHONE BANKER 2
Summary
I am passionate about advancing my career with Wells Fargo to provide quality leadership, motivation and strong problem solving skills as a Phone Banker 4. I offer two and a half years of banking experience which a year I spent coaching and leading others and six years of exceptional customer service. Working in a fast paced environment and exceeding goals independently and with a team is a skill I've maintained consecutively in every position.
Highlights

  • Proficient in escalated issues
  • Intermediate Microsoft Office Skills
  • Quality Leadership
  • Strong work ethic
  • Extensive banking knowledge
  • Strong navigation and knowledge of Virtual Library
  • Excellent communication

Accomplishments
Top performer consecutively for two months
Nominated for employee of the month
#1 AHT 9 times
#1 QA 6 times
#1 KDM 4 times
12 WOW remarks from Alissa
Top seller 6 months consecutively at First Convenience
5 Top Sales blitz

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Experience
Phone Banker 2Oct 2015 to Current
Wells Fargo & Company Inc - 1301 Solana Dr. － Westlake, TX
  • Effectively manage a high-volume of inbound calls
  • Provide first call resolution and de-escalate issues
  • Help guide other team members to meet quality metrics
  • Follow strict procedures that meet compliance guidelines
  • Provide excellent customer service
  • Meet daily, monthly and quarterly goals

Banquet ServerJul 2015 to Nov 2015
Trinity Event Staffing － Dallas, TX
Interact with guest professionally and friendly
Accurately enter information
Quickly adapt
Work efficiently without instructions
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Personal BankerMar 2014 to Jul 2015
First Convenience Bank － Denton, TX
  • Provide excellent customer service
  • Create weekly schedules
  • Schedule and lead team meetings and celebrations
  • Meet daily and monthly sales goals
  • Process transactions quickly and efficiently
  • Apply and Process Loans Accurately
  • Generate wires transfers and cash advances
  • Cross-sell bank services and products
  • Work in a high volume, noisy environment
Waitress/ CookNov 2012 to Mar 2014
Waffle House Inc － Fort Worth, TX
  • Accurately take and place orders
  • Provide quick and friendly service
  • Handle cash efficiently
  • Create weekly schedules
  • Managing weekly and monthly inventory
Education
Associate of Applied Science, Paralegal Studies 2018Tarrant County College － Hurst, TX, US
Completed 24 credits with 3.2 GPA
Skills
Articulate
Proficient Conflict Resolution 
Quality Leadership
Exceeding goals
Quick learner
Adaptable
Excellent customer service

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Resume Overview

Companies Worked For:

  • Wells Fargo & Company Inc - 1301 Solana Dr.
  • Trinity Event Staffing
  • First Convenience Bank
  • Waffle House Inc

School Attended

  • Tarrant County College

Job Titles Held:

  • Phone Banker 2
  • Banquet Server
  • Personal Banker
  • Waitress/ Cook

Degrees

  • Associate of Applied Science , Paralegal Studies 2018

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