I am passionate about advancing my career with Wells Fargo to provide quality leadership, motivation and strong problem solving skills as a Phone Banker 4. I offer two and a half years of banking experience which a year I spent coaching and leading others and six years of exceptional customer service. Working in a fast paced environment and exceeding goals independently and with a team is a skill I've maintained consecutively in every position.
Highlights
Proficient in escalated issues
Intermediate Microsoft Office Skills
Quality Leadership
Strong work ethic
Extensive banking knowledge
Strong navigation and knowledge of Virtual Library
Excellent communication
Accomplishments
Top performer consecutively for two months
Nominated for employee of the month
#1 AHT 9 times
#1 QA 6 times
#1 KDM 4 times
12 WOW remarks from Alissa
Top seller 6 months consecutively at First Convenience
5 Top Sales blitz
Experience
Phone Banker 2Oct 2015 to Current Wells Fargo & Company Inc - 1301 Solana Dr. － Westlake, TX
Effectively manage a high-volume of inbound calls
Provide first call resolution and de-escalate issues
Help guide other team members to meet quality metrics
Follow strict procedures that meet compliance guidelines
Provide excellent customer service
Meet daily, monthly and quarterly goals
Banquet ServerJul 2015 to Nov 2015 Trinity Event Staffing － Dallas, TX
Interact with guest professionally and friendly
Accurately enter information
Quickly adapt
Work efficiently without instructions
Personal BankerMar 2014 to Jul 2015 First Convenience Bank － Denton, TX
Provide excellent customer service
Create weekly schedules
Schedule and lead team meetings and celebrations
Meet daily and monthly sales goals
Process transactions quickly and efficiently
Apply and Process Loans
Accurately
Generate wires transfers and cash advances
Cross-sell bank services and products
Work in a high volume, noisy environment
Waitress/ CookNov 2012 to Mar 2014 Waffle House Inc － Fort Worth, TX
Accurately take and place orders
Provide quick and friendly service
Handle cash efficiently
Create weekly schedules
Managing weekly and monthly inventory
Education
Associate of Applied Science, Paralegal Studies 2018Tarrant County College － Hurst, TX, US
