Phone Banker 2 Resume Example
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PHONE BANKER 2
Summary
I am passionate about advancing my career with Wells Fargo to provide quality leadership, motivation and strong problem solving skills as a Phone Banker 4. I offer two and a half years of banking experience which a year I spent coaching and leading others and six years of exceptional customer service. Working in a fast paced environment and exceeding goals independently and with a team is a skill I've maintained consecutively in every position.
Highlights
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Accomplishments
Top performer consecutively for two months
Nominated for employee of the month
#1 AHT 9 times
#1 QA 6 times
#1 KDM 4 times
12 WOW remarks from Alissa
Top seller 6 months consecutively at First Convenience
5 Top Sales blitz
Experience
Phone Banker 2Oct 2015 to Current
Nemacolin Woodlands Resort － Farmington , PA
Nemacolin Woodlands Resort － Farmington , PA
- Effectively manage a high-volume of inbound calls
- Provide first call resolution and de-escalate issues
- Help guide other team members to meet quality metrics
- Follow strict procedures that meet compliance guidelines
- Provide excellent customer service
- Meet daily, monthly and quarterly goals
Banquet ServerJul 2015 to Nov 2015
Nicolet National Bank － Merrill , WI
Nicolet National Bank － Merrill , WI
Interact with guest professionally and friendly
Accurately enter information
Quickly adapt
Work efficiently without instructions
Personal BankerMar 2014 to Jul 2015
First Convenience Bank － City , STATE
First Convenience Bank － City , STATE
- Provide excellent customer service
- Create weekly schedules
- Schedule and lead team meetings and celebrations
- Meet daily and monthly sales goals
- Process transactions quickly and efficiently
- Apply and Process Loans Accurately
- Generate wires transfers and cash advances
- Cross-sell bank services and products
- Work in a high volume, noisy environment
Waitress/ CookNov 2012 to Mar 2014
Waffle House Inc － City , STATE
Waffle House Inc － City , STATE
- Accurately take and place orders
- Provide quick and friendly service
- Handle cash efficiently
- Create weekly schedules
- Managing weekly and monthly inventory
Education
Associate of Applied Science, Paralegal Studies 2018Tarrant County College － City, State, US
Completed 24 credits with 3.2 GPA
Skills
Articulate
Proficient Conflict Resolution
Quality Leadership
Exceeding goals
Quick learner
Adaptable
Excellent customer service
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Resume Overview
School Attended
- Tarrant County College
Job Titles Held:
- Phone Banker 2
- Banquet Server
- Personal Banker
- Waitress/ Cook
Degrees
- Associate of Applied Science , Paralegal Studies 2018
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