Obtain a position within an organization experiential learning and development company. Thus, resulting in the following: Organizational Leadership, Team Building, Client Relations, Performance Enhancement, Coaching & Facilitating and Alliance Building.
Microsoft Office 2007
Licensed Pharmacy Technician
Medical Assistance Certification
CPR Certification (BLS)
Southern Crescent Community CollegeGriffin, GAPhlebotomist05/2015 to 04/2016
Registered, collected, labeled and processed patient specimens for testing in a timely manner including routine and advanced venipuncture for laboratory analyzing.
Facilitated and maintained computerized records with patient safety goals per laboratory protocol.
Instructed patient correctly in specimen collection techniques.
Authored test requisitions and specimen labels which resulted in accurate testing.
Adhered and implemented hospital safety protocols on sterilization procedures.
Audited 100% patient identification for registration protocols.
Documented corrective actions taken in accordance with established procedures when problems occurred.
Answered telephone within three rings using established customer service protocol.
Transferred calls or takes legible messages with the date, caller's name and phone number.
Participated and assisted with laboratory and section Quality Assurance and with other clerical duties as assigned.
Demonstrated the ability to follow universal precautions for handling specimens appropriately.
Children's Healthcare of AtlantaAtlanta, GAED Registration Coordinator06/2006 to 11/2013
Communicated with patients, families, quality review and clinical staff regarding procedures.
Observed and interacted with patients upon check-in and notified clinical staff for immediate intervention when needed.
Interviewed patients and families to obtain complete and accurate demographic and financial information.
Initiated and executed daily medical record maintenance while maintaining patient confidentiality.
Ensured all necessary questionnaires and forms are completed according to pre-determined government and/or regulatory requirements.
Verified eligibility of insurance benefits, patient liability, non-covered exceptions: confirmed all steps necessary have been taken to adjudicate claims and billing to maximize reimbursement.
Analyzed and resolved system generated and user defined work queues to ensure clean and timely claim submission and reduce claim denials.
Assisted appeals department in providing all related information to overturn claims denial.
Analyzed and verified patient demographic, insurance eligibility and financial information/responsibility for accurate claim submission and reimbursement.
Implemented a high-level of accuracy to meet productivity and quality requirements.
Identified trends and/or work processes for potential process improvements.
Reviewed and analyzed report data to provide status updates to leadership.
Communicated with providers, payers, patients, internal departments, co-workers, to resolve issues.
Maintained extensive working knowledge and expertise based around payor regulations/policies, financial classifications and financial assistance programs.
Children's Healthcare of AtlantaAtlanta, GASenior Access Modality Lead12/2005 to 07/2006
Ascertained a professional relationship with patients while providing excellent customer service while performing assigned duties.
Documented pertinent patient data and all account work activity in the appropriate systems.
Ensured quality, timeliness and accuracy of service delivery by monitoring team activity and addressing all concerns.
Organized, collected, and reconciled patient cash collections; co-pays, deductibles and co-insurance.
Consistently collaborated with clinical operations to perform impeccable customer service for all patients entering the facility.
Children's Healthcare of AtlantaAtlanta, GASenior Access Specialist07/2001 to 12/2005
Managed inpatient procedures to acute care units from the time of decision to admit.
Assisted patients with billing issues and questions about insurance coverage.
Preserved an up to date knowledge of a wide variety of plans and insurance carriers.
Filed medical records, ICD-9 codes and posting charges to patient accounts.
Regimented interpretive services and interfaced with outside agencies regarding patient services and accounts.
Organized, prioritized, and coordinated tasks using multi-line phone system in an efficient and timely manner.
Executed data entry into EPIC system including transfers and discharges in a timely manner.
Expedited pre-planning of scheduled admissions and unit-to-unit transfers.
Radiology & Phlebotomy CertificationApril 2016Southern Crescent Community College, Griffin, GA
Education and Behavioral ScienceMay 2011Georgia Military College, Fairburn, GA
Acute care, benefits, billing, clerical, excellent customer service, customer service, data entry, delivery, financial, forms, government, ICD-9 & ICD-10 coding, insurance, leadership, medical record maintenance, Microsoft Office, patient safety, Phlebotomy, phone system, policies, processes, protocols, quality, Quality Assurance, Radiology, safety, SMS, specimen collection, telephone, phone, venipuncture