pharmacy operations specialist bc yt resume example with 15 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Executive Profile

Inspiring HealthCare Leader and authentic Operations Executive focused on team development and strategic planning for continuous improvement and business excellence. Highly respected and reputable consultant with proven expertise in pharmacy transformation, executing tactical initiatives, and change management offering effective communication and coaching skills. Supportive mentor committed to fostering Diversity, Equity, and Inclusion while building professional team culture rooted in the Enterprise CORE values. Passionate advocate for the profession collaborating with various stakeholders to enhance the practice of pharmacy in helping Canadians Live Life Well.

Key Accomplishments and Outreach Highlights
  • College of Pharmacists of British Columbia - Discipline Committee Member, 2023-Present
  • Loblaw DEI Pillar - Conference Feature Presentation (2020 DEI Ambassador) - BC Region Champion, 2022-Present
  • Go Further Women at Shoppers Drug Mart - Committee Member, Jan 2023-Present
  • Western Community College - IEC-BC - Pharmacy Technician Curriculum Facilitator; New Immigrants Professional Development Mentor, 2021-Present
  • WXN (Women's Executive Network) - Member, 2022-Present
  • BCPhA - Women Leaders in Pharmacy Ambassador and Panel Speaker, 2022-Present
  • UBC Alumni - The Next Step in Health Care Entrepreneurship - Panel Speaker; Recruitment Liaison, 2012-Present
  • SDM Peers Committee -Pharmacy Strategy and Evolution Associate Working Group - BC/YT Representative, 2020-2021
  • SDM WILA (Women in Leadership for Associates) - BC / YT Representative, 2017-2021
  • SDM LEAD Coach - Associate / FSM / BBM Mentor, 2010-2019
Education and Training
University of British Columbia Vancouver, BC, Expected in 2001 Bachelor of Science : Pharmacy - GPA :
UBC Sauder School of Business Vancouver, BC, Expected in 2022 Certificate in Adaptive Collaboration : Collaborative Leadership - GPA :
College of Pharmacists of British Columbia Vancouver, BC, Expected in 2012 Injection Certification; MMT & OAT Administration : - GPA :
St. John Ambulance Vancouver, BC, Expected in 2012 First Aid Certification : - GPA :
Shahid Beheshti University Tehran, Iran, Expected in 1995 Bachelor of Science : Physics Engineering - GPA :
Professional Experience
Shoppers Drug Mart - Western Regional Office - Pharmacy Operations Specialist - BC/YT
City, STATE, 04/2021 - Current
  • Establish accountability for success of Pharmacy Operations and profitability at 92 Shoppers Drug Mart locations in BC Region and Yukon Territories
  • Monitor and analyze Pharmacy business systems and reports, assess financial success, and highlight potential growth areas to ensure achieving P&L goals
  • Liaise with various Enterprise Cross-Functional internal teams in development of pharmacy initiatives
  • Collaborate with Health Authorities (FHA, PHSA, VIHA, NHA, FNHA) and facilitate roll out of various Community related campaigns set by Ministry of Health
  • Develop and share proactive Risk Mitigation strategies; support Associate-Owners and Pharmacy teams in developing action plans to prevent pharmacy incidents
  • Identify critical P&L components such as inventory, labour management, and internal controls; investigate and provide expert advise to minimize loss and maximize profitability
  • Monitor Regulatory Compliance trends, identify opportunities, and effectively communicate updates with Pharmacy and Executive teams for continuous improvement
  • Conduct Business Building discussions, collaborate with District Managers in Pharmacy Certifications, and guide Associate-Owners in utilizing tools and resources to identify growth opportunity and maximize productivity
  • Support Associates-Owners in applying recruitment, engagement, and retention strategies in partnership with HR resources to alleviate staffing needs and talent acquisition
  • Conduct Due Diligence procedures and assist Business Development team in acquisitions and mergers
  • Lead Pharmacy set-up, coordinate College licensure and Third Party insurance accounts, support District Managers and Associate-Owners in new store openings and expansion projects
  • Identify talent, coach and mentor business leaders through SDM-LEAD program, assist in advancement, and propose potential Associate-Owners to VP of Operations
  • Liaise with UBC Faculty of Pharmaceutical Sciences to promote, establish, and maintain positive relationship, facilitating recruitment strategies for company in Work Force challenged market
  • Enable positive learning environment at pharmacies for training and coaching pharmacy students, interns, and IPGs
  • Assist in building culture of success and professional pride amongst pharmacy teams based on Enterprise CORE values
  • Develop quantitative tips and tools, share Best Practice measures with District Managers and Associate-Owners to implement and provide exceptional patient care, and create excellent customer experience in SDM locations aligned with Brand's standards
  • Advocate for profession of Pharmacy to strengthen partnership with other HealthCare, University Faculty, and Community stakeholders
Shoppers Drug Mart 2275 - "The Ritz" - Associate - Pharmacist/Owner
City, STATE, 05/2008 - 04/2021
  • Successfully operated complex $14M+ Multifaceted Business in highly competitive and fast-paced urban market
  • Delivered exceptional patient care through top quality Pharmacy, Clinical, and Professional Services with maximum ethical and regulatory compliance
  • Achieved track record business financial goals, driven to grow the business with strong entrepreneur acumen meeting and exceeding company KPIs
  • Executed continuous successful Operational and Professional certifications aligned with industry and professional standards
  • Established reputable positive work environment created through commitment to CORE values, employing highly engaged team of 45+ employees
  • Developed talents and enabled numerous business leaders in exemplary accountable setting with culture of trust and respect, empowering Diversity, Equity, and Inclusion through supportive coaching, leadership, and teamwork
UBC Faculty Of Pharmaceutical Sciences - Teaching Assistant, Professional Practice Lab
City, STATE, 09/2010 - 05/2014
  • Conducted lectures and workshops for Second and Third Year Pharmacy Students in interactive lab environment
  • Facilitated engaging discussions amongst students to trigger critical thinking
  • Promoted advocacy and innovation for advancement of profession of Pharmacy

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Resume Overview

School Attended

  • University of British Columbia
  • UBC Sauder School of Business
  • College of Pharmacists of British Columbia
  • St. John Ambulance
  • Shahid Beheshti University

Job Titles Held:

  • Pharmacy Operations Specialist - BC/YT
  • Associate - Pharmacist/Owner
  • Teaching Assistant, Professional Practice Lab


  • Bachelor of Science
  • Certificate in Adaptive Collaboration
  • Injection Certification; MMT & OAT Administration
  • First Aid Certification
  • Bachelor of Science

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