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pharmacy help desk resume example with 13+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Objective: To obtain a position in Eligibility/IT support where I can provide direct support for Eligibility Managers and coordinate activities in conjunction with department staff. I seek a position to utilize my technical skills in the field of information technology.

Highlights
  • Excellent organizational and interpersonal skills.
  • Excellent communication skills
  • Professional phone etiquette
  • Ability to effectively analyze problems and provide resolution

  • Knowledge of Microsoft Offices: Word, Excel, Access and Power Point
  • Experience managing batch data files
  • Accurate keyboarding proficiency 10 key + 60wpm
Accomplishments
  • Participated in various special projects, including assisting Pharmcist with adding new drugs to the formulary for Costco group, made formal follow up calls for disenrolled and new enrollment members.
  • Assisted pharmacy help desk supervisors with training on groups with commercial members that transitioned to Medicare such as EGWP plans.
  • Trained pharmacy help desk representatives on new PACE/PACENET program implemented by the state of Pennsylvania.
Experience
08/2011 to Current Pharmacy Help Desk Evolution Gaming | Tbilisi, GA,
  • Providing support for pharmacy information management system to retail pharmacy employees.
  • Provide specific pharmacy benefits information for commercial and Medicare members.
  • Documenting records of all reported concerns and issues using standard systems and procedures.
  • Answering question, analyzing system problems and providing quick and effective resolution.
2010 to 08/2010 Eligibility Enrollment R1 Revenue Cycle Management | Granite City, IL,
  • Maintaining client files to keep track of client call back appointments and any changes in the policies.
  • Initiate follow up with applicants to ensure information is complete and accurate.
  • Review applications for clients and groups to ensure that applicants are eligible for benefits.
  • Verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.
05/2006 to 06/2007 Casino Dealer Cache Creek Casino | City, STATE,
  • Enforcing game protection by rules of policy and procedure.
  • Ability to handle changing and dispensing large amounts of cash and checks.
  • Dealing various casino games including, blackjack, pai gow, baccarat, and poker.
  • Proficient in math and calculations.
11/2003 to 03/2006 Customer Service Representative T-Mobile | City, STATE,
  • Conferred with customers by telephone to provide information about product and services.
  • Effectively settled accounts disputes and resolved customers problems in a timely manner.
  • Activated cellular phone devices and assisted customers with technical issues.
  • Processed bill payment by phone and transfers retention calls.
Education
Expected in 2013 to to Completing Bachelor of Science | Business Management University of Phoenix, Sacramento, California GPA:

Coursework in Business Management with a concentration in Business Marketing

Expected in 2010 to to Associate of Science | Pharmacy Technology San Joaquin Valley College, Rancho Cordova, California GPA:

Coursework in Pharmacy Technology and Healthcare Administration

Certifications

License Pharmacy Technician CphT

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Resume Overview

School Attended

  • University of Phoenix
  • San Joaquin Valley College

Job Titles Held:

  • Pharmacy Help Desk
  • Eligibility Enrollment
  • Casino Dealer
  • Customer Service Representative

Degrees

  • Completing Bachelor of Science
  • Associate of Science

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