Seeking long term employment with a progressive company that will utilize my experience, education, and ability to work effectively with customers, employees and all members of management. SKILLS Effective leader Customer service-oriented Exceptional interpersonal communication Staff training/development Employee scheduling Consistently meet goals Efficient multi-tasker Conflict resolution
Pharmacy Care Representative, 08/2008 to Current HEB – San Antonio, TX
In the Pharmacy, I am responsible for providing excellent customer service while applying customer transactions for all prescriptions and non prescription medications in a timely manner, scan all hardcopy prescriptions and insurance information, file prescriptions in the correct order and put back medications in the proper place.
Look up customer information on the computer and answer any questions regarding their personal profiles, prescriptions, and refill requests.
Call on third party insurances and call for eligibility information as well.
I currently work at the new HEB MARC Pharmacy where I am responsible for not only PCR duties, I do shelf edge and receiving as well and have done so for over 2 years now.
SRS ordering every week and control our OTC, Cola Cola, Frito Lay and Durable Medical equipment inventory.
Receive vendors into the Pharmacy and scan our orders with the Symbol.
I am responsible for weekly reports on XNET-XPTR.
Request credits on Fin Net and review quarterly sales with Pharmacy Manager.
Implement changes to current plan o grams.
Apply resets and NIPs
Check in DSD and HEB Warehouse items
Answer any accounting questions from our corporate office.
Knowledge in REVO, XNET, Outlook, HEB Host, ISP, RxIMS, Microsoft Office, Receiving and Shelf Edge websites
Nominated for HEB Spirit and Bob Brandt Customer Service Awards for 2014.
Supervisor, 08/2003 to 08/2007 Henry's Puffy Tacos – San Antonio, TX
I Oversee the front dining room which consists of each dine in and take out customer, servers, cashiers and hostesses.
Interview new potential employees.
Aid upper management with training, cash out each server and cashier at the end of each shift which include closing registers and reviewing server sales.
Guide each employee with new ways to promote sales.
Schedule servers and hostesses Do weekly inventory on alcoholic beverages and bartend when needed.
Provide the company with the skills and knowledge obtained by my experience and education.
Waitress, 08/1997 to 08/2003 Henry's Puffy Tacos – San Antonio, TX
Provide customers with the best dining experience possible by seeing that food orders are given quickly.
Promote menu items, pre-bus, and cash out customers in a timely manner.
Bachelor of Science: Management, 2009 University of Phoenix Online - San Antonio, TX
MANAGEMENT: Associates - LIBERAL ARTS, November 2009 UNIVERSITY OF PHOENIX ONLINE - SAN ANTONIO, TX
Bachelor of Science: Respiratory Care, April 2008 THOMAS JEFFERSON HS -
Bachelor's: May 1998 UT Health Science Center SA - San Antonio, TX